Best Western Hotels GB Avis 

Wanted a place to stay near the Brecon Beacons and having had favourable experiences at Best Western hotels in the past, booked a two night stay at their hotel in Ebbw Vale.
Driving along a back road to the hotel, a sinking feeling began to build. Only about a dozen parking spaces, and when contractors vans are parked up as well, you have to take your chances leaving your car out in the not so desirable road.

Went into reception, and things started to look up. Receptionist was very pleasant and welcoming, as it turned out, so we're the rest of the staff we met.

Sadly that was pretty much the only plus point about the hotel.

The restaurant area is basically like a cafe.
Depending on the day of the week, determines if evening meals are available. We arrived on a Monday, which turned out to be one of those where the kitchen is closed. When it is open, apparently it is from around 17:30 to 20:00.
Breakfast on the first morning.....
The omelette served up to my wife was black on one side, and just about cooked on the inside. My breakfast roll came out with one piece of barely cooked bacon, and a sausage. As I finished the roll, the cook placed another sausage on my plate, saying he did me another one as he dropped the other one that was meant to have gone in the roll.
Second morning, bravely went for breakfast again, believing it couldn't be as bad as the previous day. The cook was trying to juggle cooking and dealing with a supplier, and the lady that was meant to be helping him, had gone walkabout. So he was stressing and the food was paying the price.
I thought I would go for something simple....how hard can it be to cook up a scrambled eggs on toast. Well, as it turned out, very hard as I was served toast with what looked like eggs that had be left too long in the pan, gone brown/dried skin appearance and minced up in a blender to try and hide the fact. It was tasteless and did not get eaten.
But something even worse....my wife thought she would go for another omelette but this time just keep it simple, and asked for a cheese omelette.
What came back was a omelette that this time was thankfully not burnt but....the cheese used was not grated cheese, but a couple of slices of the squares used for burgers.
Thank goodness we dined out in the evenings because the amount of money BW charge for breakfast, and what they would charge for evening meals depending on what you ordered, is simply not worth it. Absolutely the worst experience have ever encountered at any hotel. The cook should have been embarrassed serving that up.

To the hotel itself....
Plus point, the room was clean and tidy. As there were sheets of plasterboard in the corridors, I presume some form of refurbishment was taking place, although there was no mention of this at point of booking or checking in. The bathroom was compact. No toilet roll holder. Shower fittings had not been assembled correctly. Rain shower fittings had more water coming out over the top than through the shower head itself, as did the hand help shower. Both were probably missing the rubber seals/washers that are meant to be between hose and fittings.
Something potentially a bit more to be alarmed about...the basin tap. As far as I am aware, UK regs say that hot tap to the left, cold tap to the right. The bathroom basin has a mixer tap, so swivelled the lever to the right, lifted the lever expecting cold water, and soon got very hot water.
Feed pipes fitted the incorrect way round. Could potentially cause an injury to a guest.
Heating....you do not have any control over heating in your room. There is no air conditioning, you open a window (we had one that would open, and one thankfully that did. Heating (radiator) is controlled be reception.

So in summary....
Positives,
Staff
Clean room

Negatives,
Location of hotel,
Inadequate parking,
Food,
Price for what you get.
No control over heating/ventilation in the room.
Overall experience.

Best Wester group. This hotel is so far below the standards expected and paid for compared to experiences at other hotels of yours visited. So bad it made Travelodge look good.

You should refund the breakfast charge at least.
Will think twice before booking with Best Western again, if this is now the standard you offer.

Stayed at Best Western Hotel Andover for one night. Flaking paint and rust on towel radiator,no flush button on toilet, human excrement on bed base,stains on head board,loose wires on radiator,undesirable brown substance around sink overflow,wall light hanging off wall and cupboard and drawer fixtures hanging off.Paid £159 for one night to stay in this horrendous bedroom.

I stayed at the Best Western Hotel in Sheffield (the cheaper one) with my mates on Thursday night for 1 night, we went to the darts and then our in Sheffield for a couple of hours then back to the hotel. I took my watch off and left it on the side when I went to sleep, I woke up and we had to be out for 11am in which I packed all my stuff ready to leave and must have left my watch there. I rang up when I got home 1 hour 30 mins later at 12:30pm and asked about my watch. I got a call back at 4pm to say it hasn’t been found and none of my friends have it so I can only assume it has been took by someone who works at the hotel. My friend confirmed he saw it earlier on in the morning on the side but didn’t pick it up.

would rate it 0 stars but cant, Absolutely disgusting rooms, loud noises and screams at 5am, people calling out for Alan's Snack bar. Lazy people, cant be bothered to walk downstairs to the dining room so the scream for Alan for ages in the morning. Never again.

Stayed at the Gables Hotel, Falfield for my sister's 50th, taking place at the hotel. I have stayed at a few Best Western hotels and they've been not great tbh. BUT
From the moment we arrived at The Gables check-in the staff were so friendly and helpful. Even though the team were short handed both the function room and main bar were keeping up with the orders. On top of the bar, all the food orders were sent out with great quality and without an excessive wait. Breakfast in the morning was great again with well cooked bacon and proper grilled tomatoes and mushrooms (not the grey ones). Special mention to Zilo who is an absolute credit to this hotel; but all the staff working this weekend deserve praise and a big thank you.

Just got back from a four night stay.
We were very comfortable. Had a sea view room. Breakfast was excellent and we had an evening meal. We stayed in the Douglas one in the Isle of Man. Would definitely recommend this hotel. Only let down was the hit and miss with the WiFi.

Not a good experience at this hotel at all.
Paid for the deluxe room, arrived at the hotel and been given room number 234 that had a very strong cigarette smell inside, it was extremely hot inside absolutely unbearable with no air conditioning or at least a fan to be able to breathe in there, window was impossible to open due to millions of bugs and flies right outside the window from the hotels pond so I had no choice but to refuse the room.
Reception employee assistance was not existent, she was not even interested in why we would refuse to stay there so we had no choice but to leave the hotel 5 minutes after arriving.
It is a shame that hotel conducts business this way. I was charged £135 for 1 night when I was not able to use the facilities at all, only entered the room and left after 5 minutes due to hotel not being able to provide a decent room that you can actually stay in.

This is the worst hotel that I have ever stayed at.
1. The rooms are extremely hot with no apparent temperature controls in the room. The only option is to open a window and then your sleep is disturbed by noise from the car park which goes on for most of the night
2. There is a small dome on the room ceiling, presumably a smoke alarm or something similar. This emits a pulse of bright white light every few minutes which although not noticeable during the day, lights up the whole room at night time.
Again no way to switch it off.
3. The hotel appears to be frequented by contractors who happily communicate with walkie talkies or something similar for the most part of the night. These can be clearly heard through the paper thin room walls.
After complaining to my neighbour he stopped making a noise at 11:30pm, only to start up again at 4am in the morning.
4. There are no phones in the room so I could not call reception, and given the standard of service I received I doubt that it would have been manned anyway.
5. The general condition of the room is poor with cobwebs and encrusted dirt on the inside of the windows and gaps in the skirting board in the bathroom
6. The hot water temperature is fine however the water pressure in the bathroom basin is so low that you get barely more than a trickle.
7. Breakfast was acceptable but some of the advertised items were unavailable eg porridge and as the breakfast bar was not properly manned there was no one to ask

I raised my main concerns on checking out and was told that someone would call to try to put things right. Around 3 weeks later no one has called.
A number of these issues have been raised by other reviewers going back more than 6 months, so it is clear that the management do not take them seriously and have absolutely no intention of raising their game.

Enough said; an expensive and nasty hotel, avoid like the plague.

We stayed at a best western in brome in Suffolk, we got into our room and the first thing that we noticed was the smell of wet dog followed by an infestation of silver fish, we had a room change and staff were great but the beds were hard and very uncomfortable. The whole stay was unpleasant and we will think again about staying at a best western.

My wife booked 3 nights at a satisfactory, convenient hotel we have stayed at before. Tried to check by phone that breakfast was included in the price. (She had had 3 'Rewards' emails promoting 'Year of the Free Breakfast') Could not understand the person she spoke to and went on to make the booking online. Later found that she had been transferred, without her knowledge, to the HotelsOne booking platform. At no time did she see her monitor screen show anything apart from Best Western.(Several similar complaints from travellers in the USA) So the Free Breakfast is NOT included. The hotel can do nothing about it. Sharp practice? We feel we've been conned.

Misleading adverts, a year of free breakfasts they said if you pay in advance at a special rate. Well they blocked my card but according to them 'not actually took the money' and charging a special more expensive rate for the 'free breakfast rate' is not actually a free breakfast is it.

Just had a great weekend away to BW plus in bournemouth,
Car parking was a mare on day one and we had to park up the road at a cost to us.

But everything else about the hotel was fabulous, Staff were awesome and the manageress was outstanding.

It is 2.00am and for the last two hours we have been subjected to television from the room below ours at full blast. The night porter has been to see them twice and we are now giving up and leaving. Best western Folkestone has no sound proofing. We’re utterly shattered with the thought of a drive across France ahead of us.

⭐⭐⭐⭐⭐

I had an incredible experience at the Best Western in Gravesend, all thanks to Shell at reception. From the moment I stepped in, she was welcoming, warm, and went above and beyond to make my stay perfect.

Not only did she check me in smoothly and provide water for my room, but when I mentioned that my first room was too cold, she immediately took action. Without hesitation, she upgraded me, gave me a drink voucher, and even followed up later to make sure I was happy—which I absolutely was!

Shell represents the highest standard of customer service. She didn’t ask for a review, yet she delivered such an exceptional experience that I felt compelled to write one. If all hotels had staff like Shell, travel would be a much better experience.

Thank you, Shell, for making my stay outstanding!

I never give review but I will this time . I definitely won't be returning customer ever. Hotel and room are very cold and food is not great. Please avoid if you don't want to be disappointed.

Hotel was booked for two nights. They kicked us out after one and closed the hotel permanently. Have not refunded us the money and have no intention of doing so despite contacting them several times. Incredibly rude “customer service” team (if you can even call them that!) rude, disrespectful, wouldn’t even let me speak and hung up on me without refunding my money. Told me I was “wasting their time!” Will never book again. Shocking

Had planned to visit best western Fowey after staying there many times and being a loyal customer for many years. I had a reservation booked during a rare red weather warning to not travel. I contacted their customer services to see if the booking could be refunded or moved and they just said no, use it or lose it. Its a shame, as we loved staying there in the past.

Cancelled booking due to profit gravy train housing migrants you are a disgrace !!!!!!!!!

I stay in many Best Westerns as I travel nationally across the uk for work. I have been staying at Kievel House hotel for several weeks and I find it very hard to understand why I am turned away for dinner because I did not book and asked to come back later when the hotel and dining room are empty. I do book when I can however the usual reason for not booking is I am unsure what time I will be back at the hotel because of my work.

I also find the cooked breakfast very disappointing with undercooked bacon, tomatoes and poached eggs left to sit and over cook in boiling water and the whole breakfast area wet from the serving dishes. When I asked for a fresh poached egg I was told they do not do individual requests . The coffee served is very weak and tasteless. Why not install a coffee machine.

The rooms and staff are usually very pleasant and helpful in other ways but these simple changes to meals and drinks would make it a much better experience.

Chilworth Manor does not accept cash and over the last few years this place has detiorated. Staff friendly though.