Best Western Hotels GB Avis 

Do not use the best Western heathrow. Firstly, it is on bath road to the north of the airport and it is now an expensive and time consuming travel to any terminal. Their are 5 hotels in the complex, mainly at t4 and one at t5, use them. In addition, i was meeting people here and was monstered by three heavies who had been trained across the border at the taliban charm academy. I have often used hotel lobbies when not a guest - that is what they are designed for, most recently at reids, funchal, (a much desired destination) waiting to meet guests for afternoon tea. Questioned in the most polite way, this was no problem.
If this is how they treat a visitor, i hate to think what treatment a guest would receive.
AVOID

What a find Leigh Park Hotel in Bradford on Avon is. Best Westerns are usually faded ladies. This is a stunning building; we stayed in an amazing room, bay window, views beautifully appointed.
We were lucky enough to dine in and my oh my, what wonderful food we all ate. Better than many upmarket restaurants we go to. We’ll definitely book to go back, just for the food. Staff were very friendly and helpful. Highly recommend, but remember it is not a 5 star hotel, though the staff and food are worthy of those

Homophobic hotel chain - avoid at all costs.
Receptionist at one of their hotels lied about being over booked to try and separate my partner and I into single rooms because he didn’t want us to share a double.
Management have since tried to palm off and to cover up the issue and have ignored any attempt to resolve. Disgusting service and totally LGBQT+ unfriendly - avoid at all costs.

Best Western Watford...
I have to say when I went into this hotel it looked clean and I was pleasantly surprised by the staff, they were helpful and nice to deal with. We had booked two rooms for a family visit to my grandson for his first birthday. On arrival we checked in and was told that they needed to hold £50 per room as a deposit. Which I paid. When we got to the rooms which were adjoining we realised that the walls are very thin. We could literally hear when our daughter spoke in the adjoining room. We stayed for 3 nights and on the final night there was a couple in the room to the other side of my who were arguing from 2 a.m. to about 4 a.m. I reported this to the reception desk who came and dealt with it. It did quieten down for a little and then started again. On check out I spoke to the girl at reception to say that they should inform the guest that the walls are paper thin as we were up most of the night due to the noise in the room next door. I wasn't offered any compensation. However on leaving I was told that hold on my card for my deposit was released. I checked two days later still no lift on the hold so I rang the hotel to be told that it could take between 3 -14 days for it to reach my bank. The insinuation was that it was my banks fault. I confirmed that the release delay is their fault as my bank don't have the hold on it. The receptionist asked did I wish to speak to the General Manager and I said no. As far as I am concerned they never point out that it will take that long to get your money back. I was told there is a note at the reception desk. Amazing the notes telling visitors to be respectful are in large writing on the doors etc., but this note is small on the desk. I never saw it and it was never pointed out to me. Obviously I will not be staying in any Best Western ever again and after reading the various reviews here I think that is most people's views.

Best western weybridge, do not book this hotel. The
customer service are not helpful. Terrible services.

London Croydon Aerodrome Hotel | Signature Collection by Best Western.

Rude language barrier problem

Drinks very expensive

Food below average

DO NOT STAY NOR JUST PARK THERE SPECIALLY AIRPORT PARKING. THEY WILL DECEIVE YOU AND KEEP YOUR MONEY, PILLING UP MONEY FROM DECEIVING MORE CUSTOMERS. LOOK FOR MORE REVIEWS AND YOU'LL SEE THERE'S MORE. WHAT THEY DID TO ME THEY ALSO DID TO MANY OTHERS THROUGH SKYPARKSECURE AND LOOKING4PARKING.
THEY SOLD PARK AND RIDE AND TURNED TO BE JUST-PARK AND TAKE YOUR KEYS. THEY DO NOT RESPOND FOR EXPLANATIONS ON THEIR MISS SELLING AND THE COMPARRISON SITE WILL PASS YOU ON TO THEM. THE CARPARK IS NOT SECURED, THEY WILL NOT TAKE RESPONSIBILITY IF SOMETHING HAPPENS. YOU'LL JUST GO AROUND AND AROUND.

Putney Hotel BW is not even a hotel; apparently, it is closed as a hotel and is an accommodation for immigration. Whether this is true or not, the hotel is in fact closed, Putney BW and main BW websites show hotel is 'currently closed'.
I recently did a three-day course at this building as a course student, and apparently, we were in a boardroom. The room looked nothing like a boardroom, and had just chairs without tables, or even a boardroom table. The place was very dirty, piles of dust everywhere, no soap or paper hand towels in the toilets on day 1, the instructor had to request these. The floor looked like it had not been vacuumed for over a year, and torn with some torn sections taped over, while rest was not.
This place had no H & S aspect what so ever. Having to get on the floor to carry out training tasks for the course was no delight, with some of us having reactions to dust and god knows what unseen microscopic microorganisms within the tatty carpet! In addition, sometimes tripping over the uplifted section of the carpet.
I would recommend that any organisation that choose to use this building for courses, look at the place first before booking your course there. The course event was great, but the owner(s) and staff of this building should have made sure the room had been cleaned before hiring it out to the organisation doing the course. It should mostly have been vacuumed (thoroughly) and had no Health & Safety issues before the course event started.

Unfortunately not the best hotels in the world, everything from being given a key to a room that hadn't been cleaned, guest room and the door wouldn't lock to being woken up in early hours by noisy guests!

Guess what I won't be staying in another best western ever again.

The Royal Chase Hotel Shaftesbury
Arrived first impressions were not a great start and my heart sank.
Fire Exits blocked by furniture.
Walls marked badly round windows and guttering blocked with moss and overflowing especially with it raining heavy. Chimneys greenery growing out of it.
Entrance was very dirty. Full of cobwebs and dust. Reception looked dowdy. The receptionist was lovely however and really pleasant.
We entered our room and was really disheartened at the level of cleanliness and overall care and attention to detail. I went and asked if we could be changed into another room, but the hotel was fully booked and they couldn't do this as we were staying for 3 nights which was unfortunate.
The bedding was dirty and I had to ask for the bedding to be changed which it was changed, changed straight away by the receptionist as she was the only person on shift and she was really pleasant about it.
The window sills were filthy thick with dust and mould. The fans were thick with dust and all top of mirrors were also just as thick with dust. The Kettle was black inside dirty which I had to clean before I used it, however I just couldn't bring myself to use it after having to clean it. Under the bed has not had any attention for some time either as filthy thick with dirt and food. If we hadn't booked for 3 nights and hadn't booked activities in the area and hadn't had our autistic child with us we would of moved to a different accommodation.
The pool area needs some tlc too. Maintenance is an issue in the pool area my child who is 6 years old cut his foot on broken tiles on the steps which I did report. NO accident form was filled out or offered. I did see to my child's cut myself and clean the wound properly as there wasn't any staff available to help as the pool are has no staff in there.
The changing facilities are very wet and dirty and are not chacked throughout the day and the receptionist did say that its best to use our room to get changed as the changing rooms are always wet.
The toilets in the hotel are not cleaned properly they just get a quick wipe and mop not throughly cleaned, nothing is moved, bins are dusty and dirty around them toilets look clean enough just not not done to a high standard.
The ceilings are all watermarked and stained but know this is just a aesthetic thing and not a cleanliness thing.
My stay overall at the hotel was really not that great and cleanliness is just basic practice you'd expect when you pay for a stay somewhere whether it's a 2* or a 5*
The ONLY GOOD POINT of this hotel is the breakfasts our morning breakfasts were ALWAYS REALLY GOOD. Food was always of a good standard cooked well and always had some good choice.
We did try the evening menu however the evening food was NOT that great was more of a FROZEN Ready meal type standard. If you want a good evening meal your best to go over the road to the pub who do a cracking meal.
The bar is not always easy to find someone to get a drink from as only one person available on shift so finding someone can be somewhat tricky.
So unfortunately our stay and this hotel only gets one star fir us and we will not go there again.
We have been to many Best Western hotels before and this one is bar far the worst.

Visited Best Western Chilworth Manor as a guest.
Went to the bar in the barn, asked for a hot drink, Tea or Coffee = NO.
Purchased a drink, got money out to pay = WE DON'T TAKE CASH....w.tf....

If I knew how horrible they treat their customers, I would never have used them. The name is just a "group" they have no real influence or control over the hotels that sign up to use the name, nor do they care how people are treated by their hotels.

we stayed in best western globes in Rome
the staff were friendly the room was neat and clean
Breakfast options were fabulous
however the dinner was dreadful
vegetarian options were pre packed frozen wedges a veggie beef look burger tasteless hard & inedible
when we complained to the front desk he said it was due to differing tastes - we ordered a takeaway pizza the second night

Received an email from booking.com that I had to update my card details otherwise my hotel will be cancelled. Updated them straight away, 2 hours later an email from best western to say it’s cancelled and that I need to update my detail or pay in full to keep reservation (I’m not staying here until oct 2024 on free cancellation). I rang up to a very rude receptionist who said I need update details, I told her I already have it went back and forth she put fone down on me. So emailed and got same response update your details or pay now. I sent them confirmation that I had updated bank details but no the response was the same. I am sure they didn’t read the emails properly just same words every time! Update bank details or pay now!! Feels like they want me to pay now for hotel.

Awful hotel, do not stay here. As an experienced and frequent traveller, you get to an airport hotel after a long day's work and want a beer, food and bed. Well, no food, nice staff member, but nothing in the area open - this is 21:10.

Now the room, dear lord. Tiny, smells damp, wall are paper thin, bed, uncomfortable, the noise - all night long - banging, noisy comings and going, just awful.

So, the room, pillows smell of sweat, literally stink. Bathroom, just tiny and stinks.

Oh, did I mention the noise.

As a business traveller- DO NOT STAY HERE!!!!!! It ranks in my top 5 of awful.

Selbstverständlich, hier ist eine Bewertung für das Best Western Rhön Garden Hotel und die beeindruckende Landschaft:

⭐⭐⭐⭐⭐

Unser Aufenthalt im Best Western Rhön Garden war einfach traumhaft! Dieses Hotel hat nicht nur unsere Erwartungen erfüllt, sondern sie bei weitem übertroffen.

Die Lage des Hotels inmitten der wunderschönen Landschaft der Rhön ist einfach atemberaubend. Die grünen Hügel, die klare Luft und die unberührte Natur machen diesen Ort zu einem perfekten Rückzugsort für alle, die dem hektischen Alltag entfliehen möchten. Die Aussicht aus den Hotelzimmern ist spektakulär und vermittelt ein Gefühl der Ruhe und Entspannung.

Das Best Western Rhön Garden Hotel selbst ist eine Oase des Komforts und der Gastfreundschaft. Die Zimmer sind geräumig, modern eingerichtet und bieten alles, was man für einen erholsamen Aufenthalt benötigt. Das Personal ist äußerst aufmerksam und hilfsbereit, und der Service lässt keine Wünsche offen.

Das kulinarische Angebot im Hotelrestaurant ist hervorragend. Die regionalen Spezialitäten und die frischen Zutaten haben uns kulinarisch verwöhnt. Das Frühstück war abwechslungsreich und lecker, sodass wir jeden Morgen gut gestärkt in den Tag starten konnten.

Wir haben die Zeit hier wirklich genossen und können das Best Western Rhön Garden Hotel jedem empfehlen, der nach Erholung inmitten einer bezaubernden Naturlandschaft sucht. Ob für einen romantischen Kurzurlaub oder einen Aktivurlaub in der Natur, dieses Hotel bietet alles, was das Herz begehrt. Wir freuen uns schon darauf, bald wiederzukommen und diese einzigartige Umgebung erneut zu erleben. Vielen Dank für diesen unvergesslichen Aufenthalt! ⭐⭐⭐⭐⭐

Disgusting behaviour by the night manger Mr Hossian at the Croydon Aerodrome Hotel Purley way . I would recommend no female stay on there own he is a rude and disrespectful man , I wish you could give -100 stars and that would be too much , I have taken it up with Best western hotel direct but would NOT recommend this manger to work there he needs to be totally re trained in costumer care at the very least or sacked

Stopped for 1 night at best western morecambe.
Lovely clean hotel. Bedrooms immaculate it looks like this hotel as just undergone a major refurbishment
All staff friendly and very helpful.
Could only give 4 stars tho as had to eat out for evening meal and following morning for breakfast as there was no vegan options in restaurant.
Elevated patio area from the bar was very pleasant for a drink overlooking Morecambe Bay

EVERYTHING about this hotel exceeded expectations !

Excellent hotel ,spotlessly clean ,very well appointed -superb comfy US made beds ( ! ) and delicious food.

What made all the difference was the energised , "can do" attitude of the team who looked after us with such kindness and attention to detail.

From Daisy, Alex, Hannah, and Ash on Reception , Aaron in the restaurant and Nathan in the Spa the warmth and positivity , no request was too much trouble , such a refreshing experience !

I cannot recommend the hotel or the staff highly enough and as a result we have joined the BW membership and will actively look at BW first on our next break away.

Thank you for making our stay so enjoyable in creating such a relaxing and comfortable environment.

Best Western Carlton Blackpool .
Booked to stay at The Best Western Carlton Blackpool for a short trip to participate in the Blackpool Pier end to end, sadly due to the huge pollution in the sea the event was cancelled at very short notice. This I would consider a act of god or the water companies inadequacy !! Therefore I would have expected the hotel would have maybe made an exception and refunded the cost of the room I booked, but NO point blank refused to refund or defer the booking. I would never use or recommend this place. Go elsewhere, perhaps to a more accommodating hotel.