Easy to follow instructions and set up
19 février 2023
Avis spontané
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Bicy Insurance offer excellent value bicycle insurance and cycle insurance. Our bicycle insurance is for the everyday cyclist, get a free quote today.
Coordonnées de contact
Royaume-Uni
- www.bicyinsurance.com
3,9
Bien
8 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Avoid at all costs
Avoid at all costs. Buy proper bike insurance instead of the cheapest one. My bike has been stolen from a previous office that went under renovation during the lockdown and all Bicy could say was that they can't do anything because the bike had been locked away from home for more than 12 hours. I left the bike there because Covid started and the government advised against all travel so I couldn't go and retrieve it. But that didn't matter for them at all.
27 juillet 2021
Avis spontané
Double standards and poor communication
I signed up with Bicy around July 2020 with my vintage bike. All good. However, when wanting to change my policy, the poo-show started. I had sold my old bike and replaced it with a new one (all parts bought first hand, with receipts but from different vendors). I've now been caught in a 6+ weeks long e-mail correspondence where I get no clear communication. Their e-mails are filled with grammatical errors, their representatives do not properly read my emails, only to send 1-2 corrections to their original e-mail as they "re-read my initial response". Over the last 24 hours, I've had 3 e-mails from them and with every e-mail I've requested my policy cancelled as they do not cover "new bikes bought part-by-part" (??) Yet they keep on ignoring my cancellation request and go on about how they can only insure "my original bike, as it was. None of the new parts"
22 décembre 2020
Avis spontané
Réponse de Bicyinsurance
Good aftternoon,
Thank you for your review and our apologies there has been confusion around your bike.
I have looked through your emails to us and the replies sent since 04/12/20. Your cancellation request you emailed yesterday 21/12/2020 at 16:23 I have asked a manager to look at for you now. They will also look to feedback to the customer service agents if errors have been found in their replies to you.
Due to all the confusion regarding your receipts we appreciate this has caused you inconvenience and again our apologies for this. The manager will be in touch with you shortly.
Kind regards
The BICY Team
Fantastic customer service 👍 I'm…
Fantastic customer service 👍 I'm covered for using my bike for business use as long as I have gold lock 🔐 which I went out and got
13 octobre 2020
Réponse de Bicyinsurance
Good morning,
Thank you for taking the time to leave your review. I am happy to see you found the customer service fantastic and I have passed back to the agent you spoke with for feedback.
If you ever need to speak to us again please do not hesitate to contact us on 0203 794 9300.
Kind regards
The BICY Team
Buying is easy enough but i have yet to…
Buying is easy enough but i have yet to recieve policy documents or even an email to acknowlege i bought the inurance,
15 septembre 2020
Avis spontané
Réponse de Bicyinsurance
Good afternoon,
Thank you for taking the time to leave your review of setting up your policy with us.
We are sorry to hear you have not received your Welcome Pack. I will be resending this now for you. If you have not received this in the next 5 mins and it has also not gone into your junk/spam folder please could you call our customer service line on 0203 794 9300. One of my colleagues will be able to send a different way for you.
Kind regards
The BICY team
Please avoid at all costs.
Please avoid at all costs.. extremely unprofessional set up, barrier after barrier put up when claiming. Provided evidence requested, number of times. Documents lost with personal info on them. Think very carefully before using this set up. You will be better off getting a deal direct with the purchasers of your bicycle. Believe me I wish I had!!
12 février 2018
Avis spontané
Do not choose them
Do not choose them. They will find any reason to not give you anything. You will pay them for nothing.
Even if the bike was dirty that may be a reason... I do not recommend them!
12 décembre 2017
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.