Biking Direct Avis 31

What can I say about Bikingdirect, other than they are outstanding! I had my heart set on a Lexmoto Apollo and although I live in the central belt, bikingdirect (in Elgin) were the only dealership who could source it for me. Their customer service throughout was phenomenal… even though it turned out my bike was too big for me!
I ended up having to call Jack and Simon the very next day after delivery and ask them to take it back! Although shocked, cause it was the bike I had wanted, they were so helpful throughout the process and were able to find me a suitable alternative. They even dealt with the finance company for me and kept me updated throughout the whole process. They probably hate the sound of my voice on the phone now, or maybe even the mere mention of my name, I caused them such a hassle, yet they never complained and offered a fantastic service.
Richard was equally great when it came to deliveries and uplift of the bike.
I must admit, that although there is a huge distance to cover, which incurs quite a delivery fee, I would never take my business to a dealership closer to me, as this has been an amazing experience. Sorry guys, but you will see me again when I decide to upgrade to a lambretta 😃
Great company with phenomenal staff and customer service.
Thank you so much guys

I placed an order and it arrived two days later than stated on delivery time. Once the parcel arrived item was damaged! That’s not their fault but when I tried to contact about this I was informed that the item was came direct from supplier and I would have to wait up to eight days for a response! I informed them that I couldn’t wait that long and they informed me they would mark it as urgent. I then requested the details of the supplier and the agent ended the chat. I go on to phone and am told I will have to phone back due to technical difficulties!

Am not happy and do not have time to waste!

Brilliant . Bike is ace no problems at all delivered my bike with care well definitely use again thank you

Very helpful, dealt with a minor issue immediately.

Tried to pay with paypal, but it didn't go through. After I paid with card, everything was fine.

Brilliant service, bike was delivered down to London from Scotland today.
Kept me updated throughout the process of buying my first ever bike and and were happy to answer any questions I had over the phone or via Facebook.

Well my experience with biking direct so far has been very positive, and they have the patience of an angel with my constant messaging.

Im yet to receive my bike as i only ordered it 5 working days ago, but i trust the team as they have been great so far .

Thanks guys

I bought a Bullit Spirit 125 from Biking Direct. Jack was very helpful & informative throughout the buying process & gave me updates on the whereabouts of my bike as it was being delivered.
Jack also talked me through how to look after my new bike over the phone after it had arrived.
Wholly positive experience. I'd definitely recommend them.

I bought a new Isca off BikingDirect (Aug 20) and am very pleased with it. They were very professional when I spoke to them and left me with the impression that they really do care about their customers. I'd certainly recommend buying off them.

GOOD DEALER, VERY POSSITIVE, DID A GOOD TRANSACTION
FOR ME. TOOK A WHILE TO DELIVER BIKE, STILL WAITING FOR
MY BIKE, WOULD RECCOMEND TO FAMILY/FRIENDS.