This company is scammy. They clearly state in their FAQs: "If you’re not happy, simply contact us within the guarantee window for your particular product and we’ll refund your purchase." I tried th... Voir plus
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DO NOT ORDER FROM BIOCOL!!! They use predatory practices to keep charging your card and it's gotten even worse. They are now telling me they will not cancel bc I am on an agreement plan. I've ordere... Voir plus
L'entreprise a répondu
Great Product!!! People should stop complaining about the glass container - GLASS is to keep the natural ingredients without being contaminated by plastic and microplastic, there is a reason why they... Voir plus
I received a severely damaged package that created a mess on my front porch as well as a mess in my kitchen. I contacted Biocol via email lead in the evening before I went to bed. My email was direct... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vitamines et compléments alimentaires
- Boutique d'herbes médicinales
- Herboriste
- Pharmacie proposant de l'homéopathie
Écrit par l'entreprise
Biocol Labs – The future of health is Nature At Biocol Labs, we believe taking care of your health should feel natural, simple, and effective. Born in Lisbon back in 1977, we’ve been creating plant- and mineral-based supplements for decades, always with one mission in mind: to offer cleaner, smarter alternatives to chemical-heavy products. Life today can be stressful and fast-paced, and our products are designed to help you keep up — whether you need better sleep, more focus, stronger immunity, or a little extra energy. We’re especially proud of our natural formulas that support liver health, giving your body the reset it deserves so you can feel lighter, clearer, and more balanced every day. What makes us different? We combine the power of nature with modern science to create supplements that are effective, clean, and trustworthy. No unnecessary chemicals, no nonsense — just products you can feel good about putting into your body. Trusted by thousands of people worldwide, Biocol Labs is more than a supplement brand: we’re your daily partner in living a healthier, more conscious lifestyle. From Lisbon to wherever you are, we’re here to help you feel your best, naturally.
Coordonnées de contact
Rua nova da piedade 21, 1200-420, Lisboa, Portugal
- -
- hello@biocollabs.com
- www.biocollabs.com
3,1
Moyen
163 avis
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A répondu à 95 % de ses avis négatifs
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Excellent experience with Something for a Detox Week
I decided to give Something for a detox week a try on the back of the holiday season, too much food and drinking and jumped on the subscription to keep the cost down a bit. I did it for ca 2 months and feel like it definitely helped 're-set' my stomach. I did also take other steps at the same in terms of better, lighter foods and I enjoy intermittent fasting, so it's hard to say how or where it made the difference - but the bottom line is I feel lighter, less bloated and I will be back to try this or other products again. The glass tubes are super easy to use - I can understand the apprehension with glass from some users - but it really is simple to snap off one end - and while aiming the open end into a glass - snap off the other end. Easy. Tastes quite good too! And crucially, when it came time to adjust my subscription; their customer support was second to none. Thank you!
1 mai 2026
Avis spontané
Réponse de Biocol Labs
Hi Rie,
WAUW! Thank you for such a thoughtful review!
A post-holiday reset that leaves you feeling lighter and less bloated — Great hearing that!
And we love that you even shared your tips on the glass ampoules, that'll help others for sure! So glad our support team could make the subscription experience smooth too.
See you on the next one!
Kind regards,
The Biocol Labs Team
Order not received
Order not received, no customer service second subscription gone out of bank and no way of getting money back.
2 avril 2026
Avis spontané
Réponse de Biocol Labs
Hi Deborah,
We're sorry to hear this — however, we don't seem to have any record of communication from you in our customer service inbox.
Please reach out to us at hello@biocollabs.com with your details (281616 is not Biocol's order number) and we'll get this sorted right away.
In the meantime, you can also log in to your personal account with your email address to manage your subscription directly.
Kind regards,
The Biocol Labs Team
Stuart was very helpful and quick to…
Stuart was very helpful and quick to help me resolve my issue.
28 avril 2026
Avis spontané
Réponse de Biocol Labs
Hi Joann,
Thank you for sharing this!
We'll make sure Stuart knows — so glad our customer service could help quickly!
Kind regards,
The Biocol Labs Team
I have canceled my and subscription 3…
I have canceled my and subscription 3 times! They still have tried to run my debit card! These products are expensive and I haven't seen the benefits from them! It's a nightmare, they have to stop!
27 avril 2026
Avis spontané
Réponse de Biocol Labs
Hi Angela,
We're truly sorry for this experience — we completely understand your frustration. Please log in to your customer portal where you are in full control to manage and cancel your subscription at any time.
If you need any help doing so, our team is always ready at hello@biocollabs.com.
Kind regards,
The Biocol Labs Team
So grateful for their understanding…
So grateful for their understanding after my packages were stolen! GREAT PRODUCTS!
25 avril 2026
Avis spontané
Réponse de Biocol Labs
Hi there,
That's the last thing we'd want to happen — so sorry about your stolen packages! We're glad we could help, and even happier to hear you love the products. You're very welcome!
Kind regards,
The Biocol Labs Team
Dont like running out of product
Dont like running out of product, they need to change the shipper to many issues to mention. I’m happy with the product, just don’t like the shipper they use. Currently I’m still waiting for my shipment.
14 avril 2026
Avis spontané
Réponse de Biocol Labs
Hi Gerald,
Thank you for the honest feedback — we hear you!
We're really glad the product is working for you, and we completely understand the frustration with shipping delays. We're actively working in the background to improve this and get your shipment to you as soon as possible. We appreciate your patience!
Kind regards,
The Biocol Labs Team
In my experience Biocol products are…
In my experience Biocol products are consistently effective in doing as they promise.
25 avril 2026
Avis spontané
Réponse de Biocol Labs
Hi Julian,
Thank you for the kind words! Consistently delivering on our promises is everything to us — so glad you're experiencing that firsthand.
Kind regards,
The Biocol Labs Team
Love it
Love it. Detoxed my liver which help to regulate my hormones and got me normal again. Also, deceased my sweet cravings.
18 avril 2026
Avis spontané
Réponse de Biocol Labs
Hi Lashanda,
That's amazing to hear! Thank you for sharing your results with us — using our detox with consistency in combination with a healthy lifestyle really does make all the difference. Keep it up, your liver will thank you!
Kind regards,
The Biocol Labs Team
Great experience
I really do enjoy the product. The customer service was also excellent. I’m tight on money right now and I’d forgotten about my subscription. I asked for a refund/cancellation and they immediately did it. So grateful they understand and were able to.
11 avril 2026
Avis spontané
Réponse de Biocol Labs
Hi Emma,
Thank you for the kind words! We completely understand that life has its moments, and we're always happy to help however we can. So glad our team could take care of it quickly.
We hope to welcome you back whenever the time is right!
Kind regards,
The Biocol Labs Team
Disappointing experience overall
Disappointing experience overall. The product did not meet expectations and the subscription management process was unclear and frustrating. I would have liked much more transparency and a smoother customer experience. Do not recommend
31 janvier 2026
Avis spontané
Réponse de Biocol Labs
Hi Bjork,
Thank you for taking the time to share this — we're sorry the experience fell short. Transparency around subscriptions is something we take seriously and are actively working to improve, so your feedback is genuinely valuable to us.
If there's anything still unresolved, please don't hesitate to reach out to our team directly at hello@biocollabs.com and we'll make it right.
Kind regards,
The Biocol Labs Team
Damaged package and customer service issue.
I received a severely damaged package that created a mess on my front porch as well as a mess in my kitchen. I contacted Biocol via email lead in the evening before I went to bed. My email was direct and concerning, because it wasn’t the first time I’ve had a problem with a delivery from Biocol. With a matter of a couple of hours, a representative responded and a new shipment had been sent. They also fix the issue from the previous shipment that didn’t go well. I challenged them to do better with their customer service and they did.
6 avril 2026
Avis spontané
Réponse de Biocol Labs
Hi Nathan,
Thank you for being honest with us — and for giving us the chance to do better.
We're sorry you had to deal with a damaged package, especially not for the first time. We're really glad our team could respond quickly and make it right. Your challenge pushed us, and that's exactly the kind of feedback we need. We won't let you down!
Kind regards,
The Biocol Labs Team
I love the Detox Week products
Great products, excellent customer service.
1 avril 2026
Avis spontané
Réponse de Biocol Labs
Hi Dylan,
Thank you for the lovely review!
So happy to hear you're loving the Detox Week products — and that our team could match that experience. See you on the next one!
Kind regards,
The Biocol Labs Team
Quick response
when I rec'd the order email, I quickly responded with my test trial info. Stuart responded quckly with an order cancellation without questions or hesitation. Much appreciated.
1 avril 2026
Avis spontané
Réponse de Biocol Labs
Hi Tamara,
Thank you for sharing this! We're glad our Customer Service Team, could take care of everything so quickly and smoothly. That's exactly the experience we want for everyone. Hope to see you back whenever the time feels right!
Kind regards,
The Biocol Labs Team
I ordered from Biocol at the beginning…
I ordered from Biocol at the beginning of February. The first shipment was lost in transit so another one was sent out. That one was held at the border for customs fees but, I was never notified about outstanding customs, either by Customs, the courier or the company. So, the order was returned to Biocol. All I can say is that, if you live in Canada, you may want to reconsider because it's March 31st and I was refunded for the order, never to receive the items I ordered and needed.
1 avril 2026
Avis spontané
Réponse de Biocol Labs
Hi Denise,
Thank you for sharing your experience, and we're truly sorry it took so long and ended without you receiving your order. We made three attempts to get your products to you and even tried to cover the customs duties on your behalf — but unfortunately Canadian customs requirements meant the parcels couldn't be released without payment, and the last shipment was already past the window for us to intervene.
We understand this is frustrating, and we're sorry we couldn't do more. A full refund has been issued, and we're actively working on improving our shipping process to Canada to prevent this from happening again. We hope you'll give us another chance in the future.
Kind regards,
The Biocol Labs Team
Very much to recommend!!!
Very quick delivery, Kind Customer Service, even at Tricky questions. Products? Very helpful!!! Lovely design
18 mars 2026
Avis spontané
Réponse de Biocol Labs
Hi Johannes,
Thank you so much, this made us smile! YAY!
Quick delivery, tricky questions handled with care, and a love for the design, we're so glad it all came together for you. Means a lot!
Kind regards,
The Biocol Labs Team
I have reached out to customer service…
I have reached out to customer service with Biocol labs twice and each time they were very responsive and kind! And proactive.
27 mars 2026
Avis spontané
Réponse de Biocol Labs
Hi Clara,
Thank you for the kind words! Responsive, kind, and proactive is exactly what we aim for.. so hearing that it came through twice means a lot to us and the team.
For anything in the future, you know where to find us.
Kind regards,
The Biocol Labs Team
I am satisfied user
For 3 months now I am a satisfied user of the Biomarker transformation protocol in combination with the Fatty liver protocol. I am using both at the same time to reduce my IBS flairs and reduce cholesterol which I have seen in my last bloodwork. I have decreased both Inflammation markers and cholesterol. Excited to keep seeing the results after 6 months!
24 mars 2026
Avis spontané
Réponse de Biocol Labs
Hi Caia,
Three months in with real results in your bloodwork, that's incredible! Lower inflammation markers and cholesterol is exactly what we hope to hear. The combination of Biomarker Transformation and Fatty Liver protocols sounds like it's working beautifully for you. We're just as excited to see how you feel at six months!
Kind regards,
The Biocol Labs Team
I have been taking Biomarker…
I have been taking Biomarker transformative Protocol for 2 months and I have been feeling more energy and fell less heavy. My digestion has improved and my sleep pattern has been more stable feeling less anxious during the day. I will continue using it!
24 mars 2026
Avis spontané
Réponse de Biocol Labs
Hi João,
Two months in and better energy, digestion, sleep, and less anxiety, that's amazing to hear! Thank you for sharing your journey with us.
We're rooting for you and can't wait to hear how you feel at month three!
Kind regards,
The Biocol Labs Team
Good and quick service.
Good and quick service.
Instructions are clear of usage of supplements, and supplements are easy to take helping me feel fitter and better. It is all about maintenance and avoiding any issue later in life.
24 mars 2026
Avis spontané
Réponse de Biocol Labs
Hi Freddy,
Thank you for the lovely review! 🌿 We love that you're thinking long-term about your health — that's exactly the mindset behind everything we create. So glad the supplements are easy to take and that you're feeling fitter and better. Keep it up!
Kind regards,
The Biocol Labs Team
Terrible shipping
I ordered and it took about 6 weeks for the product to “arrive”, however I never received it. Before it arrived I received an email that my second monthly subscription was already on its way. The shipping company they use is terrible, no notifications and no way to tell where they delivered it to. Thankfully the customer service was quick to reply and provide refunds.
2 mars 2026
Avis spontané
Réponse de Biocol Labs
Hi Blair,
Thank you for taking the time to share your experience. We're truly sorry about the shipping issues — this is not the standard we hold ourselves to, and we completely understand your frustration.
We're glad our customer service team was able to resolve it quickly, but we know that doesn't make up for the inconvenience. We're actively working to improve our shipping process and your feedback helps us do that.
Kind regards,
The Biocol Labs Team
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