Bonallack & Bishop Solicitors Avis 

Working with the team in the Fordingbridge office has been a pleasure all the way through a challenging land purchase transaction. Anne has been amazingly efficient and patient, and everything has been communicated clearly and quickly which has taken a lot of the stress out of the process. Many thanks, I wouldn't hesitate to recommend your services.

Working with Bonallack & Bishop Andover was a pleasant experience. I have dealt with over 50 solicitors’ firms over the last 25 years (buying, selling and remortgaging property). I was impressed by the politeness and efficiency of the Bonallack & Bishop team. Razwaana Akhtar was the solicitor dealing with my sale. Surprisingly, she was available on direct dial to discuss anything. I have not experienced this before – usually you have to go through receptionists, and leave messages, and sometimes wait for days before you can speak to the solicitor. Razwaana was competent, knowledgeable and efficient. Tabitha Kerrigan (on the property team) was contactable, friendly and professional. Even the head of Residential Conveyancing (Chris Tate) answered his direct dial phone when I phoned him late one Friday afternoon. I never detected any hint of irritation or annoyance from any member of the team at being contacted, or for requesting them to do something. This total lack of antagonism towards the client, and the friendliness and even a degree of humility – were a breath of fresh air. I would highly recommend Bonallack & Bishop Andover.

Africa and her assistant Claudia could not have been any more helpful during the sale of our property . They kept us informed throughout the process and dealt with everything quickly and very efficiently. We would definitely use Bonallack and Bishop again .

Anthony Powell and Charlotte have both being ver very helpful and supported . Both my husband and I appreciate all they have done for us .it was done in a professional and helpful way . We both would like to thank them for all they have e done for us .

The team were all very helpful and quick to respond to any queries I had which ensured a speedy and efficient completion of sale. I would definitely use Bonallack and Bishop again.

The service has been excellent. The team are very responsive which is a rare thing for solicitors and conveyancers. I needed to complete in 20 working days for an auction purchase and they have managed it with no fuss. Well done. The only reason for not giving 5* was there were two genuine mistakes in the billing.

Carl has worked tirelessly to help us solve a difficult and challenging house move problem. His knowledge and expertise have been incredible and we can not thank him enough for his hard work, persistence and dedication. From the very beginning, Carl has gone above and beyond to guide us through every hurdle. His professionalism, patience, and determination have been truly invaluable, and we are so grateful for his support. We would highly recommend Carl to anyone in need of expert help—his commitment and expertise are second to none

A very bad experience. Senior Partner, Tim Bishop’s ethos of ‘…. wanting clients to be treated in the way he would want to be treated’ is laughable, unless he has set a very low bar. One star awarded as there was no lower option, although they did get the job, as executor for an estate, completed after nearly two tortuous years.
I would not expect phrases like ‘I may have acted hastily’ or ‘that was overlooked’ to come from the Head of Private Client (at £275/hour) who was processing the estate. After leaving abruptly we were passed on to a locum solicitor who was poorly managed and supervised and demonstrated a remarkable level of mediocrity by wasting a lot of time at our expense chasing a refund of a payment made in haste by the executor earlier in the process, despite being told it was a futile exercise and should only be undertaken in the executor’s own time and at his own expense.
After the locum left abruptly (that was the second surprise departure we experienced) a complaint was processed internally by a new Head of Private Client, effectively akin to marking your own homework, which resulted in a derisory compensation offer which was followed by an ultimatum to accept it or be charged for all future time spent if we wanted to continue arguing the case. We had no option other than to accept and cut our losses.
It is also worth noting that a Trust document relevant to the estate, drawn up by Bonallack & Bishop in 2016, contained a significant factual error which was clearly signed and witnessed without being thoroughly checked.
Finally, the overall bill came to nearly twice the original estimate (of £6k) which we thought was pretty steep anyway.
My recommendation would be to avoid Bonallack & Bishop if you possibly can.

Andover office- They were great with both a flat sale and the purchase of my new house. They were quick to friend to emails, answer phone calls and helpful with queries.

Conveyancing- Brilliant service from beginning to end. Attentive and answered all my queries.

I highly recommend Rebecca Smith at Bonallack & Bishop for any Land Dispute issues. Without her help we could easily have started a long legal battle with only a 50/50 chance of success. Rebecca was the only solicitor to request us to document our concerns so that she could provide a clear plan and quote for the work. Once engaged, she provided all the legal information and guidance we required and she kept to her schedule. We are now fully aware of our legal position and our rights plus the risks involved. This has given us the assurance and determination to move forward.

Based on our experience, we will definitely consider Bonallack & Bishop for any other legal work in the future.

Simon Speed: excellent at explaining the legal requirements and pros and cons of options to meet our needs. Very professional service and a pleasure to deal with.

Should we have further legal needs; we’ll go to Bonallack & Bishop.

Great service. Andover team and specifically Razwaana made the conveyancing process quick and easy. Professional yet friendly throughout.

Bonallack and Bishop made the whole
process easy. All the people I dealt with demonstrated an impressive level of professionalism, making the process seamless and stress-free.They provided excellent communication and support, and always answered my queries in a calm and efficient manner.

Divorce is difficult - especially when children are concerned. As a father my situation was complicated and certainly something I was not prepared for. Dinshaw Painter and Michelle Newton worked together to help me resolve finances and child custody. They were truthful in that, in divorce, there are no winners. On more than one occasion I wanted to quit and 'give in'. However, going for what is right and fair, has given me a future I can build on and more contact with my children than I thought I could ever be awarded.
The divorce process is painful, but Bonallack and Bishop were brilliant in guiding me through it and helping me fight for what is right. I will always be grateful.

Delivered docs concerning wifes negligence claim against nhs when she broke her leg. The acc report from hosp was a load of lies which i told them, wasnt granted an interview to state my case, absolutly useless, dont bother and wish id of read reviews before contacting their Salisbury office Complete waste of time. Hang on, wanted no win no fee, should have paid so they couldnt lose out.

If I could score my experience I’d actually give them a zero out of five. I kept a log and in the end it was 2 sides of A4 and I have all the evidence in the form of emails and phone call records.

I only went with Bonallack and Bishop as the estate agents I originally went with worked in partnership with them and I could use the estate agents office as my hub for documentation. Bonallack and Bishop were also the cheapest.

I should have read the signs when my solicitor left a few weeks after without me being informed, aside from an out of office, giving me alternative contact names and details.

The whole experience was a shambles. Untruths, incompetencies, mistakes and failings throughout. This ranged from sending the contract to the wrong solicitors using the wrong persons name (not sure who the people were) and then blaming that solicitor for the delay, through to using money that I had paid on credit card for the estate management pack and was assured they would order there and then (takes a while to process) to then being told it had in fact been used for searches instead and the pack hadn’t been ordered so needed to pay again. I also experienced countless times where the estate agent and I called and left messages, no one ever called us back and even had them tell us they didn’t receive a message or we hadn’t called. We both have phone records and we both used to laugh about it!

On my quote it said we will contact you if the amount increases which it shouldn’t. Guess what, the cost had increased by £300 without being informed and I spotted it on the portal and questioned it. Was told there had been external increases.

I sent my mortgage deeds on 16th September, I have proof, only to then be told on 11th November that it was still outstanding on file and they hadn’t received it and I needed to print it out again and get it witnessed signed and resent. This was meant to be the time when we were originally exchanging!

I received a really abrupt and rude email that threatened to de-instruct me when I questioned the constant mistakes and failings (used the word shambles) so I had to just be a good boy and keep quiet until everything was sorted. I didn’t even hear from solicitor for the last few weeks, not even on the moving day, it was the trainee and someone else in the business. Probably embarrassed no doubt.

I was their customer at the end of the day, their client, yet it seemed they were completely against me. Always rude, abrupt, argumentative and the tone in their emails reflected this. Like I said, I have all the evidence from day 1, and there is a lot of it! The above is just a few examples!

I wish I had gone with the solicitors I used 5 years ago when I moved. Hindsight is a great thing!

Update- still haven’t received an update as to their so called investigation. Reading the other reviews, it seems like a common theme. I was right, complete shambles!!

Inability to conclude a will trust. The private client department has been dealing with our deceased mother’s will trust for over 3 years now which has caused growing concern with our family because of the ongoing lack of a conclusion.

Responses to requests for timescales to see a conclusion to the will trust being paid out have been only to say that will trusts are “very complicated” and “far from straightforward and particularly tricky”. The firm is using a subcontracted accountants company to deal with the inheritance and capital gains tax issues and are unable to forecast an end to the process.

We elevated our concerns about how long this process is taking to the trustee of the will (who is also a partner solicitor at this firm). But instead of replying, he delegated his response to another solicitor who just repeated the same answers that the case solicitor had given us.

Overall, we have never met or had a phone call from any of these 3 people in B & B, or the accountants firm they are using. We are only dealt with by emails which are often unaddressed and there seems to be no end in sight.

The saga continues…

I’ve used Bonallack and Bishop several times now for both property purchases and remortgages, and I can’t recommend them highly enough. The conveyancing team is consistently professional, efficient, and thorough, making each transaction as smooth as possible. They are always quick to respond to any queries and keep me well-informed throughout the process, ensuring no detail is overlooked.

That lethal combination of incompetence and arrogance. They had a simple job, draw up the documents for the sale of our family home. They failed.
I assume the reply below is from Tim Bishop but I've had no contact from him.