Left Dundee 7am 23rd February from bus station two nice drivers Clarke and Willie crossed Tay bridge Kirkcaldy across Queensferry bridge last pick up Hamilton then Gretna for 45 minutes arrive royal S... Voir plus
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Total rip off. Arrived to room with work men on scaffold outside window, not been made aware off work being done only booked 2 weeks previously. Room changed. Barman decanted drink from one glass to a... Voir plus
We did not stay at the Royal Alexandra Hotel, after checking in and finding our room, we found it to be dirty, beds need upgrading, ensuite shower inadequate, and bedroom not big enough to swing a... Voir plus
L'entreprise a répondu
hello Blackpool promotions re Ruskin hotel now royal ruskin hotel. Is it true that you no longer have the lease however dorector Tony has bought ot. Rumours going about that Blackpool promotions ha... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Blackpool Promotions offer great package holidays to Blackpool. We began over thirty years ago to provide a specialist holiday service for people wanting a short break in Britain’s most famous holiday resort. We offer a full package holiday including coach travel and we also offer selfdrive options. As well as our five Blackpool Hotels, we also send our guests to many other superb Blackpool Hotels across Blalckpool.
Coordonnées de contact
Suite 51 First Floor, Central Chambers, 93 Hope Street, Glasgow, G2 6LD, G2 6LD, Glasgow, Royaume-Uni
- 0141 221 8739
- hello@blackpoolpromotions.com
- www.blackpoolpromotions.com
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905 avis
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We found our stay average
We found our stay average. In the 4 days stay our room was not cleaned the bin in toilet was not empty once, the glass top coffee table was never wiped. Twice I asked for toilet paper, apart from that the room size was good. Evening meals was passable, I feel there is always room for improvements, We found 4 days stay was plenty enough
7 octobre 2018
Avis spontané
Réponse de Blackpool Promotions LTD
Dear Mr Martin,
Thank you for your feedback.
We are sorry that your hotel didn't meet your expectations on this occasion.
The Royal Hotels usually receive excellent feedback due to the wonderful service, excellent food and superb live entertainment on offer so it does sadden us to receive your review.
Room cleanliness matters are usually dealt with urgency once notified. We do kindly ask guests to please make us aware of any issues whatsoever so they can be dealt with at the time. We would have ensured our housekeeping team tended to the matters immediately. We do apologise sincerely as it is certainly not our usual excellent standard.
Thank you for the feedback on our food also, we do have a restaurant supervisor on duty at each sitting, should there be any problems with your meal / replacements / suitable alternatives would be arranged promptly. The team will always do everything they can to make sure your dining experience is pleasurable.
With five hotels in our group there is plenty of choice for a wonderful Blackpool Holiday so we do hope you will choose the Royal Hotels again in the future,
best wishes from the staff and management
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
Had a great time at the seabank hotel…
Had a great time at the seabank hotel staff went out there way to help you and food was very nice and staff dinerroom we great to defo go back
7 octobre 2018
Avis spontané
Réponse de Blackpool Promotions LTD
Dear Amanda,
Thank you so much for taking the time to leave such a lovely 5 star review of your recent holiday with us, It's lovely to hear and really means a lot to us.
We are very pleased that you had such a great time and found our dedicated staff so helpful.
We look forward to seeing you again soon, All the very best
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
hotel was fine .room was fine food…
hotel was fine .room was fine food fine, first hotel wasn't pleased about having to move on the third day second hotel the ruskin was great wheelchair friendly fantastic help yourself breakfast room was large and great staff very helpful with taking luggage in and out the room but wasn't given a explaination about why we had to move from the royal alexander to the ruskin hotel even though the ruskin hotel was better
6 octobre 2018
Avis spontané
Réponse de Blackpool Promotions LTD
Dear Suzanne,
Thank you very much for taking the time to leave feedback on your stay.
We are sad to hear you encountered a few issues with your first hotel however it is wonderful to hear that staff sorted this promptly and allocated another more suitable hotel to you, which you were happy with for the duration of your time in Blackpool.
Thank you for the lovely words on our staff, the team pride themselves on delivering superb customer care so it's lovely to hear you were well looked after during your time with us.
We do hope you will choose the Royal Hotels again for a future holiday to Blackpool, all the very best
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
Just back from a long weekend break at…
Just back from a long weekend break at The Royal Seabank. Fantastic stay as always, Food accommodation and service excellent. My daughter is looking forward to coming back soon with friends.
5 octobre 2018
Avis spontané
Réponse de Blackpool Promotions LTD
Dear Ann,
Thank you for taking the time to leave such a lovely review of your holiday with us, It's fantastic to hear that you had such an enjoyable time and found our staff, food and accommodation to be of excellent standard.
We will look forward to welcoming you back in the near future, Best wishes
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
Mr Ritchie
Mr Ritchie, this is our third time with Blackpool promotions and it has been fantastic. It’s easy to book just a quick phone call and it was done.We stay at the royal sea bank hotel which has superb food service is fantastic staff excellent, the rooms in general are fantastic. Unfortunately this time we had a very small bathroom which there was three adults sharing it was not practical and the room seamed very cramped. We will be back next year as it was still a fantastic weekend.
4 octobre 2018
Avis spontané
Réponse de Blackpool Promotions LTD
Dear Mr Ritchie,
Thank you for your kind 4 star review, It really means a lot to us to hear that you had a most enjoyable stay and found the booking process easy and service in all areas to be of a great standard.
We do apologise that you found the bathroom a little small for the three people in your party, we do kindly ask that you raise any issues at the time as a more suitable alternative may have been available.
We look forward to welcoming you back once again in the near future, All the very best
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
My friend and i had the best time…
My friend and i had the best time could'nt fault a thing ....all staff were very nice and helpful, rooms spotless could'nt asked for better .i was there about 20 yrs ago and it was the same then ..i will be back
4 octobre 2018
Avis spontané
Réponse de Blackpool Promotions LTD
Dear Maggie,
Thank you so much for your very kind 5 star review, It's great to hear you had such an enjoyable holiday with us and found service in all areas to be of excellent standard.
We look forward to seeing you again soon, all the very best
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
Lovely hotel grest location good size…
Lovely hotel grest location good size room and shower for four but their were five of us so they had to bring in a z bed so a bit cramped asked for a family room for five but their were only four beds however staff were very efficient bringing in another bed very helpful had a sick wee boy one night and the staff were great all nice clean bedding for him so polite and helpful have been before and will b back great food great staff great hotel thank you all xx
4 octobre 2018
Avis spontané
Réponse de Blackpool Promotions LTD
Dear Ann,
Thank you for your very kind 4 star review, It really means a lot to us! We are so pleased your party had an enjoyable holiday, and it's wonderful you found our food and staff great.
We look forward to welcoming you back in the near future, all the very best
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
Royal Boston
Stayed at the Royal Boston first night we were up twice in middle of night when fire alarm went off. But still had a great time. The staff cannot be beaten on great service and friendliness, from Fiona who ran the restaurant very efficiently with great waiter staff, to the reception staff and the cleaning crew, but the best of all, has to be the young man who was compère and kept each evening going with a swing.
PS. Food was 1st class.
Thank you one and all
4 octobre 2018
Avis spontané
Réponse de Blackpool Promotions LTD
Dear Sheila,
thank you very much for taking them time to leave such fantastic feedback.
We do apologise for the issues with the fire alarm sounding - this was due to the actions of another guest who triggered the system by tampering with an alarm sounder.
It really is wonderful to learn that you found our staff to be extremely welcoming and friendly, notably Fiona in our restaurant and our resident compere Tom.
We hope you will visit us again in the new year, all the very best
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
Friday night was a total disaster…
Friday night was a total disaster entertainment not turning up fire alarms off twice breakfast was a shambles no communication from staff they were totally indifferent to the needs of the clients could not answer any questions
4 octobre 2018
Avis spontané
Réponse de Blackpool Promotions LTD
Dear Richard, thank you for taking the time to leave feedback on your experience,
We are very sorry your stay wasn't to your expectations. We do endevour to deliver a superb holiday experience to our guests so it does sadden us to receive negative feedback. If you would like to discuss your experience further please contact us on hello@blackpoolpromotions.com
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
Would of been 5 stars but we felt that…
Would of been 5 stars but we felt that the food was not great as no flavour every time I've been thoroughly enjoyed the staff are amazing Vicky and Pamela made us feel very welcome as the other staff I felt wasn't as welcoming keep up the good work girls room was lovely but as I have mobility problems I'd of liked a family room lower floor but it's not put me off I will be back hopefully next year but food in June was fab just didn't enjoy it this time
3 octobre 2018
Avis spontané
Réponse de Blackpool Promotions LTD
Dear Mrs Mccoll,
Thank you for your review,
We are pleased that overall you had an enjoyable visit with us.
Thank you for the feedback on the food, we are sorry you felt it was not as good as previous visits - during the time in which you stayed we did receive good feedback in general from guests due to comment cards. We do have a restaurant supervisor on duty at each sitting, should there be any issues whatsoever please raise and suitable alternatives / replacements would be arranged.
In regards to your request for a low floor, please mention this at the time of booking to your operator and we will endeavour to fulfil your request, please note requests cannot be guaranteed however the team will always try their best.
We do thank you once again for your feedback, and we hope to see you back again soon
all the very best,
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
Great Holiday,Great Food
Great Holiday,Great Food, Great Fun! Just Booked Up Again For October!
2 octobre 2018
Avis spontané
Réponse de Blackpool Promotions LTD
Dear George,
Thank you for the very kind 5 star review,
It really means a lot to us! We are so pleased to hear you had a fantastic holiday, and it's wonderful you found our food to be of excellent standard.
We will look forward to seeing you again in October,
all the very best
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
Happy Customer
Perfect location, helpful and friendly staff.
Rooms clean and comfortable.
Great place for a weekend in Blackpool.
1 octobre 2018
Avis spontané
Réponse de Blackpool Promotions LTD
Dear Diane,
Thank you very much for the excellent review,
It's great to hear you had a fabulous holiday with us and that you found the location of the hotel, the friendly staff and the rooms to be of excellent standard. We will look forward to welcoming you once again in the future,
All the very best
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
ruskin hotel blackpool
stayed at the ruskin a few times the beds are very comfortable staff are pleasant and the location is very central for everywhere was there 3 weeks ago came home then went back again last week monday to friday
1 octobre 2018
Avis spontané
Réponse de Blackpool Promotions LTD
Dear Margaret,
Many thanks for taking the time to leave feedback on your recent holiday.
We are thrilled you had a fantastic stay at the Royal Ruskin, made so by the comfortable beds, excellent friendly staff and wonderful location. We will look forward to seeing you again soon,
best wishes
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
Lovely friendly staff
Lovely friendly staff, good food, nice clean rooms. Home from home. Thank you Blackpool Promotions and Royal Seabank Hotel
1 octobre 2018
Avis spontané
Réponse de Blackpool Promotions LTD
Dear Pamela,
Thank you so much for the very kind review,
We are delighted you had an enjoyable time on holiday with us and that you were so comfortable in your room.
It's also great to hear you were well look after by the friendly team as we work very hard to deliver wonderful customer service with a smile.
Thank you for the very kind feedback on our food, it's so great you enjoyed it so much - we will pass your comments onto our restaurant team,
we will look forward to seeing you again in the future,
best wishes from the staff and management,
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
Had a great time and you have…
Had a great time and you have wonderful staff
30 septembre 2018
Avis spontané
Réponse de Blackpool Promotions LTD
Dear James,
Thank you very much for the very kind review,
We are very pleased you had a great holiday and that you found our staff to be very helpful and friendly,
please visit us again soon,
All the very best
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
Do not go!!!
This hotel firstly is shocking!!! The customer service is terrible and the overall theme of the hotel is faulty towers. My elderly Granny went for a little holiday with her friend. When she got to her room she was horrified to discover that there was faeces all over the sheets! When she complained to reception, no one even apologised!!! The whole trip was a disaster so much so my granny was so upset! Everything went wrong!! I would advise people not to go!!!!!
30 septembre 2018
Avis spontané
Réponse de Blackpool Promotions LTD
Dear Gillian, thank you for taking the time to leave feedback.
We are very sorry to learn you are not fully satisfied with your recent holiday experience.
Please email us with details of your complaint to hello@blackpoolpromotions.com and a member of our management team will investigate and be in touch
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
My review
Dining
The dining staff were amazing nothing was to much or to small for them and they was always polite and friendly chatty was a lovely experience dining morning and night lovely people a credit to the hotel the food was ok
The room
The bed was uncumfortable and lumpy like the springs were diging in to us the heating in the room was on all the time was so hot in that room having the window open did nothing
Over all expreance
If it wasnt for the nice dining staff how nice they were we would of left after the first night but to be honest the hotel was not bad and I would stay there again just not in room 34
29 septembre 2018
Avis spontané
Réponse de Blackpool Promotions LTD
Dear Sean,
Many thanks for taking the time to leave feedback on your recent holiday.
We are so pleased you had an enjoyable experience and it's great to learn you found our staff - notably in the restaurant to be very friendly and helpful.
It saddens us to hear you encountered some issues with your allocated bedroom - should you have kindly made reception aware at the time - management would have endeavoured to rectify any issues immediately - or even offered another more suitable room as a kind resolution.
We do hope you are not deterred from staying with us again in the future,
thank you once again for the feedback,
best wishes
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
rooms food servis first klass
28 septembre 2018
Avis spontané
Réponse de Blackpool Promotions LTD
Dear John,
Thank you for the lovely 5 star rating! We are so pleased you enjoyed every aspect of your stay from the fabulous food, the excellent service and lovely rooms on offer. Please visit us again in the near future, all the very best
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
Fantastic
Fantastic, friendly staff, room was perfect for our stay. Entertainment was amazing. Wouldn’t stay anywhere else in Blackpool now that we have had such a brilliant experience at the Seabank hotel. Will be highly recommending to everyone!
26 septembre 2018
Avis spontané
Réponse de Blackpool Promotions LTD
Dear Donna,
Many thanks for taking the time to leave feedback on your recent holiday with us.
We are delighted you had a great holiday at the Royal Seabank and we're so happy you were comfortable in your room.
Thank you also for the great comments on our staff, it's lovely to learn you were well looked after during your time with us.
Our entertainment receives many great comments from returning guests so we are thrilled you enjoyed the nightly programme.
Thank you for the lovely recommendation, we will look forward to welcoming you again soon,
All the very best
GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739
The Boston Hotel was disgusting.
The Boston Hotel was disgusting.
Room was not ready when we arrived.
Room was filthy.
Had to make a complaint at reception 3 times.
Blackpool promotions let us down this time.
Will think about going with them again unless they start checking the quality of their hotels.
Noise of people banging on doors as well.
26 septembre 2018
Avis spontané
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