Blacks - Brighton Avis 

Very poor service

I went in 30 minutes from closing and was told "we're closing in just a bit so do you know what you want"

It was like they were trying to push me out of the store. I felt like they looked at me and assumed I was just there to waste time - far from the truth. I'll never be going in to this store again.

The Jacket sent is fine but they delivered it in just a plastic bag. One layer of not very thick plastic. It’s an expensive foam filled lightweight jacket that could have easily been damaged. Not suitable packaging for such an item.

We went to Blacks shop in North St Brighton today and were politely met by Jude as my wife wanted to get some new hiking boots. Benn took over as Jude went to lunch and he was extremely helpful and a very knowledgable young guy and we were super grateful for his assistance. Thanks Benn.

I popped in-store on a whim after seeing a pair of trail shoes discounted online. The new store looks great, and I found the staff very friendly and informative, Jude in particular. Although I didn’t intend on buying anything when I walked in, the service was so exceptional I decided to make a purchase. Rare to find this level of enthusiasm and product knowledge in-store. Thank you Jude, and Blacks.

Ben was very helpful with choose out a pair of walking shoes. He was able to answer my questions to help choose the right shoes in my budget. Would recommend to anyone who doesn’t have a clue about what are the best shoes to buy!

Very helpful and knowledgeable advice from Jude, during my two visits for hiking shoes. Much better than trying to buy online.

5 star service from Jude, who knows his product range, inside and out.

I arrived 5 mins before store closing and he still gave me his time, positive energy and enthusiasm which was really appreciated.

I returned the following day where we had more time. I learnt a lot from his deep understanding.

One in a million positive attitude for life and everything he touches..

Remarkable!

Extremely friendly, knowledgeable and helpful staff. Jude was a legend.

Jude was very helpful today

Micheal was brilliant, went in with limited knowledge and he was very helpful at explaining and giving advice at what to bring and what not to bother with on my trips.
Will definitely be going again for any future Camping,Backpacking needs.

Great customer service and advice about camping & hiking from Michael

Blacks is a wonderful place to shop. For outdoor clothing in one place it's ideal .
I'm going to Spain for the Camino Pilgrimage walk in April and have got much of what I need from Blacks.

When I bought my waterproof jacket, there was simply too much choice and I have had bad experiences with spending a lot of money on jackets that do not live up to their claims! Jude was a fantastic member of staff who was knowledgeable and helpful. I’d highly recommend Blacks Brighton.

I am writing to formally recognize and commend the outstanding performance of staff member Jude at the Blacks store in Brighton.

During my visit, I sought assistance regarding the Berghaus Men’s Stormcloud Waterproof Jacket. Jude provided a high standard of professional support, demonstrating extensive and accurate product knowledge, clear and effective communication, and a genuine commitment to ensuring my requirements were fully understood and met.

The level of service delivered by Jude is exemplary and aligns with the core values and reputation for quality that Blacks Outdoor Retail Limited maintains. Such dedication contributes significantly to positive customer experiences and strengthens the relationship between the brand and its patrons.

It is important to acknowledge excellence within retail teams, as individuals like Jude are instrumental in upholding the standards that define successful businesses. Blacks should be proud to have such a capable and committed member of staff representing the company.

Bought a rucksack. Tony was very helpful and knowledgeable.

Great service - buying walking boots. Jude was knowledgeable and really helpful. I felt listened to and not pressured to buy a more expensive pair. Happy with the advice and with my choice in the end! Thanks Jude

Professional advice on a pair of good walking shoes, not just some bored teenager repeating from a script.

I bought some walking shoes online but they didn’t fit very well so I took them into the Brighton store for an exchange.
Must say that all the staff were friendly and helpful.
Compared to jd sports up the road where the staff couldn’t care less this is the place to go.
Well done

Excellent service from Jude, who helped with great advice.

Was looking for some new walking boots. The gents name fails me sorry.

He listened to the needs of what I required of walking boots and he explained the different brands that I chose. His advise and help definately help in the choice I made. Thank you 😊