kayleigh (great name by the way!) helped both myself and my daughter with boots for a hike. my young daughter was unsure of her size and kayleigh spent alot of time running around getting different s... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I bought a pair of Basher boots in December at a cost of £105 I was considering waiting until the sales after Christmas… I visited the store in Cardiff when the sales started only to find the the boot... Voir plus
L'entreprise a répondu
Lovely staff, very helpful when items were missing from our delivery but sorted it out with out any fuss Its a shame that particular store will be closing Staff a credit to the company
L'entreprise a répondu
Very pleased with our service today from Dylan at Blacks, Cardiff. We went in looking for two pairs of waterproof walking boots. Dylan used his knowledge to explain the different merits of various de... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- Magasin de vêtements de sport (activewear)
- Magasin de sacs et de valises
- Magasin de matériel de camping
- Magasin d'articles de course à pied
- Magasin de chaussures
À propos de Blacks - Cardiff
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Coordonnées de contact
Unit 1A, Cardiff Retail Park, CF11 0JR, Cardiff, Royaume-Uni
- 02920 021658
4,8
Excellent
339 avis
Demande des avis aux clients
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Lovely staff
Lovely staff, great sales. It's unfortunate that they're closing.
10 août 2026
Avis spontané
Réponse de Blacks - Cardiff
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
Lovely staff
Lovely staff, very helpful when items were missing from our delivery but sorted it out with out any fuss
Its a shame that particular store will be closing
Staff a credit to the company
29 juin 2026
Réponse de Blacks - Cardiff
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
Great staff
Great staff , all friendly and helpful , Rebbeca was a credit to the company
27 juin 2026
Avis spontané
Réponse de Blacks - Cardiff
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Great experience at Blacks
Great experience at Blacks. The staff were really helpful. Qasim in particular went out of his way to help me find the right gear, took the time to explain the differences between a few options, and didn't rush me at all. Good range of stock and a clean, well organised store. Shame its closing. Thank you Qasim for all the help
20 juin 2026
Avis spontané
Réponse de Blacks - Cardiff
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Helpful staff even the manager helped…
Helpful staff even the manager helped us find what we needed in the store
6 juin 2026
Avis spontané
Réponse de Blacks - Cardiff
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Réponse de Blacks - Cardiff
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Réponse de Blacks - Cardiff
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
I was at Black's Cardiff
I was at Black's Cardiff, assisted by William. Firstly, he answered the phone when I called. He was knowlegeable, helpfull and able to answer all questions I had. He helped me assemble a camp bed, just to see how it worked. He gave tips related to his personal experience with the products and went the extra mile.
20 mai 2026
Avis spontané
Réponse de Blacks - Cardiff
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Absolutely incredible customer service…
Absolutely incredible customer service that made me and my two children feel welcome we purchased a pair of brasher boots that fit like glue XD ;)
13 mai 2026
Avis spontané
Réponse de Blacks - Cardiff
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Brilliant service and advice
Brilliant service and advice
Would recommend anyone visit
17 mai 2026
Avis spontané
Réponse de Blacks - Cardiff
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Blacks Customer Care Team
Helpful staff
Came in to buy a backpack with my boyfriend as we are doing the coastal path including Beddgelert. The staff are fantastic very helpful and she helped me find the perfect backpack, we didn't feel rushed and we are very grateful for her taking the time to help us.
11 mai 2026
Avis spontané
Réponse de Blacks - Cardiff
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Great service!
Visited the store over the weekend and what a lovely experience! Jen served me on with a pair of boots and she was super knowledgeable. Great little shop.
2 mai 2026
Avis spontané
Réponse de Blacks - Cardiff
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Blacks Cardiff
Blacks Cardiff has friendly staff who know their products . Excellent for walking gear. Sign up for their email to get very good sale prices in advance
1 mars 2026
Avis spontané
Réponse de Blacks - Cardiff
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Great range of high quality products…
Great range of high quality products for every walker and campers needs! The staff are fantastic and will ensure you get what you are looking for! Will definitely be back.
24 avril 2026
Avis spontané
Réponse de Blacks - Cardiff
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Swapped trousers in store but couldn’t…
Swapped trousers in store but couldn’t get coloured initially bought.
12 avril 2026
Réponse de Blacks - Cardiff
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Bought a new umbrella today and was…
Bought a new umbrella today and was served by Becca, very very helpful and knowledgeable. Thanks for your help
13 avril 2026
Avis spontané
Réponse de Blacks - Cardiff
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Réponse de Blacks - Cardiff
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Really pleased with my daughter’s new…
Really pleased with my daughter’s new shoes. Becca came to help us find the right size and shoe for my daughter who went from dreading trying on shoes to loving the experience. Will be back again!
3 décembre 2025
Avis spontané
Réponse de Blacks - Cardiff
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
The staff are nothing but helpful…
The staff are nothing but helpful everytime I visit! Would absolutely recommend this little shop to any walker, always got some great deals in store. Sophie was so knowledgable when serving me on footwear, and I was swayed to go from a pair of cheaper boots to a pair of merrells after she explained the benefits! Will be back again 👍👍
17 novembre 2025
Avis spontané
Réponse de Blacks - Cardiff
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
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