Blacks - Castleford Avis 

Ellie helped me choose a pair of Salomon walking boots earlier. Very knowledgeable young lady. Thankyou Ellie.

Excellent service from Dave, he was extremely knowledgeable and not pushy, we will definitely be back when the need arises.

Michael was very knowledgeable and helpful taking his time with us explaining the difference between the boots. We have our fingers crossed that the new boots will keep my daughters feet protected for her gold D of E .

Excellent salespersonship.
I "popped" into the BLACKS store at Jn32 as my wife's walking boots had just started to fall apart after only 17 years! (LOL)
She takes a size 3 and so the last pair she had were kids size and about 1/3rd of the normal price of women's size.
So after a quick look someone came over to help me and I started explaining my situation. I was guided quite expertly to a couple of brands and a couple of styles that would suit small feet and finally, despite my initial reservations, I bought some boots (and socks). I had no intention of buying any today and consider myself a semi proffessional shopper so to be sold to was unusual for me.
OK so it's not a symphony or a cure for cancer but excellent sales skills are hard to find these days I think and should be applauded.
My wife loves the boots, they fit just like her previous ones, and being clearance boots were £50 cheaper than the Web price.
So the moral of this story is that 4 is the new 3 (in women's walking boots at least) and that good f2f sales skills are priceless and offer what online shopping alone cannot.

Mike was super knowledgeable in providing wash care advice for my recent purchase ... Five star service, probably why I am a repeat in-store shopper

Really helpful and knowledgeable staff (Mike). Great product and excellent price.

Fantastic service from Charlotte at Junction 32 today, really helpful, very friendly and knowledgable - will definitely shop again

Good service friendly and professional

Great price and great service.
The young lady who served me was great on the phone and in store

Thank you

Excellent service from Liv. She was very patient, knowledgeable and clear with helpful advice.
From the employer perspective, she also was good at "upselling"
Happy to go back again.

We were welcomed into the store as soon as we entered. Mike came over to offer help, he was friendly, very knowledgeable, offered advise without being pushy and a truly nice person.
Thank you.

Charlotte C provided great service and knowledge on the different types of walking shoes I was looking to purchase.

Excellent service provided by Dave and Charlotte C in the Castleford store. Dave provided good, practical advice about walking boots. The manufacture had provided the wrong size boots in the box and this was quickly sorted by Charlotte. She ordered the boots online and they were delivered to my home the following morning. Prices were also the best I'd seen. Thank you!

Looking for some sturdy walking boots for Yorkshire three peaks and other such fun.
The chap steered me away from the ones I was looking at at set me up with something that looked rather dull, not a big brand I had heard of.
This is why I went to Blacks, I wanted good advice to get the right boots, not just something that looked nice.
Boots are comfy from the box and I'm sure they'll carry me for many miles.
The boots were Meindl Bhutan and they were a great price too.
Thanks

Staff in the shop were exceptionally helpful and friendly. They didn't have the item in my size, so they were able to order online for free delivery to my home. It came the next day. Thank you so much.

I went to Black's outlet at Castleford to buy a waterproof jacket.
I can not praise and thank Charlotte C so much for her excellent knowledge and customer service. She was very helpful and understanding exactly the best jackets for my needs.
She was a breath of fresh air .
Thank you

I would highly recommend going to Blacks at J32 CastleWood , as the assistant David was fantastic in his detailed advice when I was looking for walking boots that accommodated my particular foot issues. David’s excellent knowledge enabled me to purchase a pair of Merrell boots. Excellent service . Thank you.

We contacted the store via telephone and they reserved several items of clothing for us until we could collect them later in the day. Mike and Charlotte C were very professional. Mike was very knowledgeable and polite and did not rush us. Highly recommend the service and products. Thanks for your excellent service.

Fantastic service! Ordered the tent in store so that I didn’t have to pay a delivery fee, came next day too