Blacks - Harrogate Avis 

I visited, looking for size 13 (UK) walking shoes. They needed to be ergonomically well-designed, to alleviate an extensor tendons injury that causes ongoing problems.
Not straightforward.
The manager, Ian I believe, was incredibly helpful, knowledgeable and patient. He offered very good advice, and I came away with shoes and a plan.
A proper outdoor shop. Well-stocked and well-staffed.

There was a good range of hiking boots to choose from and Tom, the assistant, gave knowledgeable advice, checking I had the correct fit.
All members of staff went out of their way to be helpful. A good experience all round!

Staff very friendly, helpful and knowledgeable. Would recommend Blacks of Harrogate

helpful and knowledgeable staff, rebranding shop looks great!

Great service. Lauren helped me choose suitable walking shoes and helped me decide best choice. Staff friendly. Shop could do with some mirrors

Great service, staff were very helpful with finding me a lightweight packable rucksack

Staff very helpful and knowledgeable . However trying a few coats and jackets on and having to walk up to the women’s department every time for the mirror is ridiculous. Put a mirror in the men’s area.

Great service.
Employee went above and beyond to help.

I visited after the most recent refurbishment but didn’t stay. The shop is utterly freezing, there doesn’t seem to be heat anywhere and a big open door to the elements? The staff were lovley but the last thing I want to be when I shop is uncomfortable. This store keeps getting face lifts and name changes but they never seem to fix the heating or really change the sort of products or price points. Looking at the other reviews here, people where complaining about the heating as far back as three years ago, if this has been an ongoing problem this whole time I’m absolutely appalled. Not only will I not put myself through shopping in such an uncomfortable store. I will not support a company that would leave its employees in such poor conditions. I think it’s absolutely shocking behaviour and the company should be ashamed.

I believe ethical shopping is vital, I will spend my money and time with company that offers good value for money, reasonable products, a warm and comfortable store to shop in and who treat their staff well.

Very welcoming staff. Helpful and interactive staff.It helps when the staff share the same opinions about wearing dry robes in the school playground

Order cancelled just as I left store- had to do a 29 mile return visit to get my money back as they don’t automatically refund card. Crap service and no recompense. If they don’t have it in store don’t order it - their stock systems are sh1t , will accept the order and then cancel it. Customer support is utterly rubbish

EDIT - have previously had a response from Customer Support so am not responding again as they were hopeless the last time.

Experienced staff in a welcoming environment.

Great service from Tom in Harrogate today, knowledgeable and helpful in a friendly way.

Great and prompt service in response to my request to buy a pair of boots after reading a Blacks review on the next walking boots on 2025. I tried on 4 different pairs before making my decision and was directed to particularly good value in a pair of socks too