Blacks - Lincoln Avis 

345
TrustScore 5 sur 5

4,8

233-235 High Street, Unit 1A, LN2 1AT Lincoln, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

My partner and I were looking for thermal base and mid-layer clothing and gloves without the benefit of any prior knowledge. The staff at Blacks in Lincoln could not have been more helpful and friendl... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Went into two similar shops in Lincoln, from different chains. One was appalling customer service but Blacks was the total opposite. A gentleman called Stuart was attentive, helpful and professional.... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

Lovely products … shame about the staff On a wet grey day you would think that shop staff would be ready to speak to customers about their needs …not on the day that I visited! Three members of... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great personal expert service ensuring you purchase the right walking shoe to suit your needs. Tom took his time to explain all the pros & cons ensuring the best most comfortable fit for me. Nothing w... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de vêtements et d'articles de plein air
  2. Magasin de vêtements de sport (activewear)
  3. Magasin de sacs et de valises
  4. Magasin de matériel de camping
  5. Magasin d'articles de course à pied
  6. Magasin de chaussures

À propos de Blacks - Lincoln

Écrit par l'entreprise

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Coordonnées de contact

  • 233-235 High Street, Unit 1A, LN2 1AT, Lincoln, Royaume-Uni

  • 01522 305730

4,8

Excellent

TrustScore 5 sur 5

345 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

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4,8

Tous les avis

(345)

3 611 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Big welcome and big smiles as soon as I…

Big welcome and big smiles as soon as I walked in. Very helpful and a pleasure to shop here. Every shop should be like this!

15 novembre 2022
Avis spontané
Logo de Blacks - Lincoln

Réponse de Blacks - Lincoln

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Very helpful staff

Very helpful staff. Laura and Stuart are very professional and I’m really happy with my purchases.

7 novembre 2022
Avis spontané
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Réponse de Blacks - Lincoln

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Noté 5 sur 5 étoiles

confortable

Is a very good jacket

20 octobre 2022
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Réponse de Blacks - Lincoln

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Lincoln 091

Had a great experience in the Lincoln store 091 a couple of days ago. Alex was helpful and knowledgeable about all the products and he went above and beyond to help out. I was very impressed and left the store smiling and delighted with my purchase. THANK YOU .

17 octobre 2022
Avis spontané
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Réponse de Blacks - Lincoln

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Professional people

Went in wednesday and was looked after by a great young bloke.
I was in my disabled buggy and that didn't phase him either way.
I bought 2 shirts a jacket and a coat.
He was very helpful, and may I say all staff were very professional.

12 octobre 2022
Avis spontané
Logo de Blacks - Lincoln

Réponse de Blacks - Lincoln

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Excellent service

Today my daughter and I visited Blacks for the first time. My daughter needed hiking boots for university and was on a fixed budget. Never having bought hiking boots before we talked to the assistant (Jenny) several times. She was everything you would want from a technical advisor and is a credit to Blacks. She spoke candidly about products whilst remaining friendly and professional. She was patient and genuinely cared about our purchase. A second assistant served us when we bought the boots and he was just the same. I will be using Blacks from now on. Thank you.

12 octobre 2022
Avis spontané
Logo de Blacks - Lincoln

Réponse de Blacks - Lincoln

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Always excellent service

Always excellent service from the team at your Lincoln store.

8 octobre 2022
Avis spontané
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Réponse de Blacks - Lincoln

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Excellent customer service from the Lincoln store!

I wanted to order a 3 in 1 jacket, I rang the store to see if they had one in stock, they didn’t. So Natalia said that if I ordered one in store it would be free delivery to the store. She did it all for me and it was delivered when they said it would be. When I collected it Alex was great. Fantastic customer service from both members of staff. Keep up the good work!

24 septembre 2022
Avis spontané
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Réponse de Blacks - Lincoln

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Laura at Lincoln 091 store was…

Laura at Lincoln 091 store was excellent, patient and helpful. I would give her 10 stars as a salesperson.

15 septembre 2022
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Réponse de Blacks - Lincoln

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Great experience!

Great experience, I was looking for something to protect my electronics from the rain whilst out hiking.

Many thanks to Chelsea who helped me find the right dry bag and how to use it correctly. She was friendly and polite.

21 septembre 2022
Avis spontané
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Réponse de Blacks - Lincoln

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Excellent service

Good range of products, very helpful staff, excellent customer service

23 septembre 2022
Avis spontané
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Réponse de Blacks - Lincoln

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

I came into the store looking for an…

I came into the store looking for an umbrella and was met with a very helpful and friendly assistant manager, Chelsea. She talked me through some options and I left feeling as though I had been listened to and with a very solid purchase.

1 septembre 2022
Avis spontané
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Réponse de Blacks - Lincoln

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

A pleasant experience

I visited Blacks in Lincoln today and wasn`t quite sure what I wanted. A trainee called Natalia was very helpful and sorted out what I wanted. She was so polite and very helpful.

8 septembre 2022
Avis spontané
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Réponse de Blacks - Lincoln

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Great shopping experience in store…

Great shopping experience in store today with Laura, friendly, good product knowledge and helped with my choices for upcoming outdoor adventure, Laura focused on my needs and not selling me the most expensive items in store, thank you.

8 septembre 2022
Avis spontané
Logo de Blacks - Lincoln

Réponse de Blacks - Lincoln

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

First class service

First class service. I asked a gentleman if the item I was looking for was upstairs and he said yes and went up and got it for me with a very nice smile and positive attitude. The lady on the till was lovely to. Brilliant staff.

7 septembre 2022
Avis spontané
Logo de Blacks - Lincoln

Réponse de Blacks - Lincoln

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Alex was amazing!

Alex was amazing and really helpful at the tills, helping me save money through choices and email discount codes

31 août 2022
Avis spontané
Logo de Blacks - Lincoln

Réponse de Blacks - Lincoln

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Helpful staff and friendly.

26 août 2022
Avis spontané
Logo de Blacks - Lincoln

Réponse de Blacks - Lincoln

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Amazing customer service!

Store: Lincoln 091

Amazing shopping experience! Went into the store just to have a quick look around and mentioned to my Dad how I’d like a Leatherman multi tool. Alex, one of the store colleagues, over heard and took the time to show us the Leatherman products they had to offer. Alex was extremely helpful, polite and knowledgeable. We were talking about why I’d like a Leatherman, due to my job as a zoo keeper and he took great interest in it.
I walked away with a beautiful product at a fantastic price. The customer service Alex provided was some of the best I’ve ever experienced and am very grateful for his help.

20 août 2022
Avis spontané
Logo de Blacks - Lincoln

Réponse de Blacks - Lincoln

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

lovely assistant Will…

Many thanks to lovely assistant Will who scoured every possible nook and cranny to find the pair of the trekking sandals I wanted

16 août 2022
Avis spontané
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Réponse de Blacks - Lincoln

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Incredibly helpful staff

Incredibly helpful staff, couldn't be happier!

9 août 2022
Avis spontané
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Réponse de Blacks - Lincoln

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Blacks Customer Care Team

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