Bloom Flower Delivery Avis 

I ordered a bouquet for my friend in Reno who just had heart surgery. I am in Sacramento and was not familiar with Reno florists, so I used a service called Bloom Flower Delivery, which sent my order to Best Flowers by Julie. The bouquet was nothing like I ordered! It was pathetic. It was supposed to be roses and hydrangea. There were two roses and one hydrangea and the rest was filler. The bouquet was half the size of the photo on the website. Plus, the card message was wrong -- it had a bunch of question marks! And it was not delivered until 8 p.m. at night -- making my friend get out of bed to answer the door. I called Best Flowers and the owner made excuses about how she is just told what flowers to use. I called and emailed Bloom Flower Delivery several times and only got an AI-generated response that they are looking into it. DO NOT USE THIS COMPANY!

Flowers showed up 2 days late and the box was destroyed. It looked horrible. All to find out, the flowers came from Tom Thumb right next to my house. I literally could have gone across the street and got them myself. Do not waste your money. I tried getting a refund. No luck.

While the flowers were not exactly what I ordered, they were very beautiful regardless. The reason for the 4 stars. However they were delivered on time. The price for them were very reasonable, actually compared to local companies, very cheap. There were no hidden costs, like others had mentioned. I would use them again. I did have alot of apprehension because of the previous reviews.

I would rate them lower that one star if that was n option. I was promised delivery at a certain time and date and of course they didn't deliver as promised. When I called I was told I couldn't ger a refund, and they MIGHT be delivered the next day.,..However, she won't be there the next day, so I'm out 69.00 dollars and there is nothing I can do...STAY AWAY....FAR AWAY

Placed order online on Sunday while open. Order was for Monday before 3pm, did not receive until Monday at 730pm...No calls during day to say there would be problems, 50th Anniversary.

I’ve ordered FRESH FLOWERS on the 1st to be delivered on the 5th (so they would have enough time), they promised that the flowers would be delivered TIMELY & FRESH, the FUNERAL is done and the flowers never arrived, next day of a funeral isn’t accepted, besides NOT FRESH if stayed 3 days inside a truck,extremely sad.

They are late... They charged me express delivery fees... But still they are late... Shameless

This company did not deliver flowers that were anywhere close to the original photo. I purchased a bouquet to be delivered and even paid extra for the "deluxe version." Many of the flowers promised were missing; all of the blooms but one were unopened, and most of the blooms died before they opened. A trail of phone calls and messages yielded excuses and an offer of a 10% discount. When I tried to contact someone directly, the customer service number was not working, and I could only "speak" to a chatbox. It was over a week before I received a call back. I was promised that it would be resolved to my satisfaction, but now I have received a message that the case has been closed. Poor quality flowers and even worse customer service.

Overpriced and underdelivered. . . There were charges applied to my order that did not show up until after I placed my order. These charges increased the fees by almost $20. This is an unacceptable practice. I will NEVER again order from Bloom.

I ordered flowers for my stepmom on Thursday and were to be delivered on Saturday. These flowers were not delivered as ordered and good luck trying to reach someone by the customer service phone line because all you get is an AI and it said there was a delivery delay. I was able to reach someone by online chat who provided the UPS tracking and the flowers are not going to be delivered until Monday. The online chat told me they would be delivered on Saturday by 8 PM and failed to acknowledge the UPS tracking with a Monday delivery date. If these flowers are wilted or in poor shape I am contesting the charge on my credit card. I recommend staying away from this business for flower/plant deliveries

Ordered 12 red roses for 10 wedding anniversary on 9/24, to be delivered by 5pm. I checked thru out the day, and the delivery was scheduled to arrive on the 24th. After 5pm the delivery now says for the 25th. Obviously in no rush the delivery as they delivered around 12pm the next day. We received 6 multicolored roses in which 3 were wilted. Have not heard back after a week but they did offer a $10 rebate

Where is the zero star rating?. How do I count the ways they suck? Fees added at the end of the order with no warning, order delivered days late, flowers delivered were old and wilted and NOTHING resembling what was ordered. STAY AWAY

This was a terrible experience!! I placed my order a month in advance and the order was not delivered. When I tried to figure out the situation, the customer service chat "referred to me to someone on her care team," and no one ever came back to the chat. The order was well over $80. They advertise using local florists but did not do that, instead sending an order via UPS. They also intentionally blocked me from other review sites using the email that I ordered the flowers with. Really horrible!

Ordered on a Saturday with belief would be delivered in two days by local florist in Idaho. Flowers sent from Midwest and not received until following Thursday. Contact with live agent impossible. AI would always terminate my call. Flowers received were not what was ordered. Only positive point is the flowers were in good shape.

Ordered flowers for an Anniversary.
Paid for 4 hour delivery. Didn’t show up, so called customer service to be told they would arrive the next day.
We won’t be at that address the next day for several months.
Flowers will not get enjoyed.
Would not issue a refund, even though they say 100% satisfaction guarantee.
No text, calls, or emails explaining they would be late.

I wish I had read the reviews before I used this service. The relative florist delivered a different arrangement than I ordered. I have taken this matter up with Bloom on numerous occasions and I am continually advised that the delivery has been rescheduled however it is now almost a month later and the correct arrangement has still not been delivered. Very disappointing service.

I'd give them zero stars if I could...I SHOULD have just gone to my local florist but I only had the energy to order flowers online from my desk at work (second mistake: not reading the online reviews) and what mistakes those were. Flowers arrived over a day late. The "handwritten premium card" was a sticker from a printer that didn't even include my name or any identifying information so they would know who they were from. Attempting to get this resolved was an AI nightmare that took well over a week. The resolution? They reimbursed me $6 for "the balloon" (I didn't order a balloon, I ordered a $6 card but I guess I got the $6 back so why complain over the details?), they reimbursed me $5 for the late delivery (they were retirement flowers that quite literally arrived as the recipient was walking out of the establishment for the last time ever) and a code to get $5 off of my next order. They could have fully reimbursed me and I would still never order from them again. Ever.

This was one of the worst customer experiences I have ever had.

The flowers were delivered so late that my wife had already left work and ended up waiting in the parking lot for almost an hour just to receive them. That alone would have been unacceptable. However, when the flowers finally arrived, they were wilted and looked like they were already dying.

It's hard to understand how a flower shop can get both the timing and the product quality so wrong. A special gesture for our anniversary turned into frustration and disappointment because of this Bloom lack of professionalism and quality control.
When I called to complain they would only refund me $5.99 that I paid for express delivery.
Save your money and order elsewhere.

ABSOLUTELY TERRIBLE! Save yourself the money and frustration and choose someone else.

I ordered a bouquet to be delivered for my friends birthday. I also paid additional to have it be delivered as a "morning delivery" by 1p per the website. So imagine my surprise that by 3p the order hasn't been delivered and the company not only had not delivered it but couldn't find the order. I called back at 7p after talking to my friend again still no delivery. Money completely wasted and a customer service team that can only read a script to you about how "they understand the frustration and oh I'm sorry."

I've had to call 4 times in 2 days with no resolution and apparently no one can EVER find a supervisor. They claimed that the flowers were delivered to my friends husband in an email instead of calling me directly... Except she is not married and does not even live with a man. If it got delivered it wasn't to my friend.

I've disputed this with my card company because they are useless and full of excuses.

This order was not placed, they pushed it through anyway and charged me for it. The flowers were for a funeral and my family members there said that I had no flowers from bloom flower delivery. I tried to reach out to them by phone and got an AI recording. I told the recording to cancel the false order. It said my request was submitted, the flowers didn’t show up and I was charged.