BMW Park Lane Avis 

Hello guys , if you need anything regarding , your car, go to them , they are so helpful , and go out of there way to solve it , james and Ian thank you 🤩 there the guys to speak too

It was time to replace my faithful 6 Series after 100k miles and 16 years of ownership and go electric with a new i4. The sales support from Jack at BMW PL was first class; great communication, no nonsense help with trade-in and delivery to my door exactly as agreed. Glad I upgraded? Too right, the new car is outstanding!!!

I don’t usually write reviews, however, I must say my experience at BMW Battersea was outstanding. I live in the US. My brother has a BMW in South America, which is right hand drive same as the car in the UK he needed a throttle cable. I emailed BMW Battersea within minutes. I heard back from David Nelson and James Carson, Who went above and beyond getting me the parts. Their Customer Service was exceptional. My stay in the UK was very short. These two gentlemen got me the correct part in time.. thank you both

It was absolutely amazing service. Easy simple drive my car to park lane parking received. Straight bringing my new car exchange in 5 minutes was just really amazing. Driving back cooper works to Birmingham was just superb. It was a great experience. many thanks to korab. Done absolutely amazing job. Thank you so much to manager Simon. Really professional very friendly. Really happy with the service thanks again 😊

Helped understand what I need to do with my lost key. V helpful

OK until you need assistance. I have given notice under the right to return contract (their contract by the way) which states when buying online you have 14 days to return the
We have both signed this legal document, so they know full well they have to refund me. The fact they, a BMW dealership, are trying to stitch me up is outrageous. The manager wouldn't even talk to me he was making his salesman do his dirty work.

I will obviously take this where ever I need to to get my refund as is my legal entitlement. But customer service is not just about being nice just when the bikes are shooting out the door, and these guys have shown their true colours.

Don't touch them with a barge pole. Very very poor service, and down right crooked with no morals. I will be complaining to BMW Group too.

12/5/25 after co.plaining to BMW Group and the MD of Park Lane i finally got my refund as per the contract. Not an experience I want to go through again.

Absolutely appalled! Paid a ridiculous £670 for a "full service" including spark plug replacement at BMW Park Lane Battersea service centre, and left with a misfiring engine. Diagnostic scans show damaged ignition coils and problems with cylinders that weren't there before their shoddy workmanship.

When I returned to report the issues, the disgraceful service assistant had the nerve to dismiss my concerns, pathetically claiming problems were due to my "car being 6 years old" and outright refused any warranty claims for their own incompetent work.

Now I'm facing additional costs to fix what they damaged, including replacing both the spark plugs they just installed and the ignition coils their technician likely damaged during installation.

Expect premium prices but utterly dreadful workmanship and zero accountability at this location. They're a disgrace to the BMW name. AVOID AT ALL COSTS and look elsewhere for your BMW servicing needs.

Worst customer service ever, it’s operated by call centre staff which I think are based up north somewhere.

Stay far far away. I travelled 2 hours especially to get here in traffic. You will be disappointed .

I do not recommend anyone coming here.

Even there no own staff have no idea what is going on.

I would avoid this dealership. I bought a used BMW from them in good faith - only to find out later, when I tried to sell it, that it was a taxi.

I bouthg a BMW 7 Series from Parklane BMW in September 2021. After collecting the car from underground Q car park, several faults with the vehicle were noted, and I expressed my intention to return the car. However, I was advised that the issues would be addressed, and that the car would be fixed. Please note that due to the ongoing COVID-19 pandemic, BMW did not allow test drives or show the vehicle before the purchase. This is a key point as it directly impacted my ability to properly inspect the car before buying. After contacting BMW numerous times for updates, I was informed that the car was kept for a couple of months, and I had to chase them for further information. Eventually, I was told that resolving the initial issue could take several months, "IF" BMW received instructions from their headquarters in Germany on how to proceed. When I requested to return the car, BMW agreed to facilitate this and assured me, in writing, that I would receive a full refund if the issues could not be fixed and that I would not be out of pocket. On 7th January 2022, I received an email confirming this commitment: “I think this is something that we can correct and if not then we will purchase the car back from you at no cost to yourself.” However, despite this assurance, the process of returning the car became increasingly frustrating. There was a change of management at BMW, and I had to constantly follow up for updates, including the collection of the courtesy car that was provided to me during this period. When it was time for the refund, I was informed that the three-month instalments already deducted from my account would be non-refundable. This is completely unacceptable. Since the car had a fault, I was within my full legal rights to return the car at the price it was sold to me. Furthermore, I have written confirmation from BMW stating that they would buy the car back at the same price, which implies that I should have been refunded all instalments, as they were deducted while the car was unfit for purpose. Had BMW sold me a car without faults, those three monthly payments would have gone toward the car's finance, but in this case, I should not bear the financial loss. Additionally, I have incurred significant costs, including insurance, road tax, and extensive time spent chasing BMW for updates through numerous emails and phone calls. This case is now awaiting a court hearing, and I have also created social media pages to warn others.

Stuart road battersea I had the unfortunate experience of them damaging my car, instead of receiving an apology and resolution to fix the damage, I was met with terrible rudeness from the staff. They treated me as I were a criminal, they suggested I go through my insurance to resolve the issue rather then take responsibility themselves. I have owned BMW’s for over 37 years and have never encountered such criminal attitude from any bmw service provider, This behaviour is unacceptable and left a very negative impression on in regards to BMW

Took my mini in for a service in the Park Royal branch and it was very smooth from start to finish.
The customer service I received when visiting was great and I felt very welcomed. A big thank you to Alvin who looked after me on my visit. Would certainly recommend using this after sales in comparison to other places I’ve been!

Recently bought a new motorbike from Nick at Park Lane

Was offered a test ride, Nick then found the bike I wanted, delivered to my door at home

Fab service start to finish, called me after Christmas to check all ok, great customer service.

Not least, the bike is awesome!

Park lane Battersea had to take my car there after the radar was stolen from my car Abigail Strawson looked after my case and repair,excellent communication from Abby she is very good at what she does would highly recommend
Once again thank you Abby

BMW is employing absolutely customer unfriendly snobs. They refused to provide me a test driver on the basis that I did not reserve the car.

What a pathetic customer service.

I bought my motorbike from this branch, and Carlos help me to choose the right Motor Bike also help me a lot to set up a security device. They are very helpful. strongly recommended.

Hi fellow Bikers

"I recently had my bike serviced at BMW Park Lane, and I couldn’t be happier with the results!
The staff Darragh.Burns@bmwparklane and Georgios.Voulgaropoulos@bmwparklane both were incredibly knowledgeable and attentive, taking the time to explain the work they did and answering all my questions. My bike rides smoother than ever, and I appreciate how quickly they completed the service. The attention to detail and customer care truly sets this BMW Motorrad dealer apart. I highly recommend them to anyone in need of their BMW Motorcycle maintenance!"

I will definitely be a returning customer, thank you guys.

Regards
Arben Shabani

I recently visited BMW Park Lane in Battersea for a recall service, and I had a fantastic experience. Linda H., the service consultant, was absolutely wonderful. She provided excellent service, was incredibly friendly, and made the whole process smooth and pleasant. My car was ready in no time, and to top it off, they even gave me some free gifts! I highly recommend their service center. Thank you, Linda, and the entire BMW Park Lane team for such a great experience!

Thank you Carolina for your assistance in resolving my issues and offering good customer service.

Bought a nearly new 5 Series last week.Experience was very pleasant. Korab is an excellent salesman very professional and does what he says. Arranged delivery as well & was very helpful throughout sale. I will do business with Korab & Park Lane in the future.