I only ever needed to purchase 1 item from this company and didn’t want to set up a customer account. Guest checked out which has now led to them refusing point blank to issue me a VAT invoice for my... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Truly useless customer service Initially, set up account, they need a certificate from me which I have emailed to about 5 different address as advised by Customer Svs. All bounce back no longer in u... Voir plus
L'entreprise a répondu
There was some little issues. The website isn’t very intuitive and but after a phone conversation with Martin he sorted everything out. I couldn’t order my first bottles online and couldn’t get my 50%... Voir plus
L'entreprise a répondu
We visited the Cannock branch on Friday as I needed two drill bits, but unfortunately, they were out of stock. However, the Wolverhampton branch had them available. Erika kindly offered to have them... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de gaz industriels
- aussi dans
- Compagnie gazière
- Fournisseur d'hélium
- Fournisseur de bouteilles de gaz
- Fournisseur de gaz pour le soudage
À propos de BOC Gases
Écrit par l'entreprise
BOC are the UK and Ireland's leading provider of industrial, medical and special gases, our products play an essential role in an enormous range of industries. For over 135 years, we've partnered with businesses like yours to help you deliver quality products and services that keep your customers thriving.
Reliability. Guaranteed.Our superior supply security ensures you can relax knowing you’re covered. With our presence across the UK & Ireland, numerous production facilities and reliable transport fleet, we can deliver anywhere in the country. Plus, with over 50 Gas & Gear stores and 300 agents stocking the highest-quality gas and equipment, you’re always close to BOC.
Range. Unrivalled.We have the largest range of gases, equipment and applications available across the UK and Ireland, from the day-to-day welding gases to our 15,000 strong range of special mix gases. You can have the confidence to know we’ve got what you need, whenever you need it; delivered nationally or collected locally.
Safety. First.Our number one priority is safety. We are committed to maintaining the highest standards of safety and environmental performance through continual investment in training and processes, ensuring our people have the knowledge, skills and tools they need to deliver the highest standards of compliance.
Quality. Assured.We are dedicated to advancing our products, driving innovation and equipping our team with deep industry expertise. We continually invest in and enhance our procedures to provide the best results. Being regulated, certified and compliant at every level, ensures we constantly deliver to the highest standards.
Find easily searchable, helpful articles, guides, frequently asked questions and ways to contact us at our help centre.
BOC help centreCoordonnées de contact
Forge, 43 Church Street West, GU21 6HT, Woking, Royaume-Uni
- feedbackteam@boc.com
- www.boconline.co.uk
3,8
Bien
600 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Réponse de BOC Gases
Good Afternoon,
Thank you for taking the time to leave a review. I am delighted that you are happy with the service provided.
Kind regards,
Lisa.
BOC Customer Service Team.
Very Expensive and Customer service is…
Very Expensive and Customer service is non existent, paid my balance, and unable to order or return 2 days later, website is a minefield to even try and speak with someone.
3 décembre 2025
Avis spontané
Réponse de BOC Gases
Hi Christopher,
Thank you for your review. I am sorry the experience you have received with BOC has not been a positive one. I have asked that Trustpilot contact you to obtain further details so I can assist with your enquiry.
Kind regards,
Lisa.
BOC Customer Service Team.
Corrupt, most expensive, worst customer service. Use a local company
Unreal. Wrote a review previously after trying everything I could to get them to close my account down, but no dice. Whatever you do DO NOT use BOC. Firstly, they’re the most expensive-there will be a local supplier that will offer you a better deal and actually look after you. Secondly they are corrupt. How it works is that you set up a standing order or rental and they won’t close your account so you keep getting invoices.
1 décembre 2025
Avis spontané
Réponse de BOC Gases
Hi Phineas,
Further to our recent communication I can confirm that your account is now closed.
Kind regards,
Lisa.
BOC Customer Service Team.
BOC taking advantage of monopoly
BOC seem to be taking advantage of their near monopoly of the pressurised gas supply business in this country. The website is not intuitive, deliveries are delayed without any notification of issues and it takes ages to get through to anyone to find out what is going on. BOC get your act together!
Communication is key and these kind of systems can be automated - but only if staff can be bothered to input and update when there are issues.
18 novembre 2025
Avis spontané
Réponse de BOC Gases
Hi Dan,
Thank you for your review. I am sorry the experience you have received with BOC has not been a positive one. I have asked that Trustpilot contact you to obtain further details so I can assist with your enquiry.
Kind regards,
Lisa.
BOC Customer Service Team.
This company has a very bad system
This company has a very bad system. There were a lot of problems with it.
4 novembre 2025
Réponse de BOC Gases
Hi Valerij,
Thank you for your review, please accept my apologies that your experience of our website was not a positive one. We have recently made a lot of changes to it and experienced some teething issues which have now been resolved. If you are still incurring issues please contact us at feedbackteam@boc.com
Kind regards,
Lisa.
BOC Customer Service Team.
Réponse de BOC Gases
Good afternoon Hassan, many thanks for taking the time to leave your feedback. I am pleased your experience was a positive one. Your comments are very much appreciated.
Best Regards
BOC Customer Services
Absolutely disgraceful told me I'm not…
Absolutely disgraceful told me I'm not allowed to use my oxygen expected me to go down stairs to turn machine on when my oxygen is at 84 % you are not qualified to give advice on my oxygen status the machine is there for my use and if I need to have the machine on over night then I wIll in fact you've made me worse
15 octobre 2025
Avis spontané
Always on the due date
Always on the due date. Follow delivery instructions, polite and helpful.
12 septembre 2025
Peter and Lee at Redditch branch are…
Peter and Lee at Redditch branch are always helpful
8 octobre 2025
very easy to use the website
very easy to use the website. agents at broxburn site are nicest guys I have ever had pleasure to work with. Only fault I can find is BOC themselves keep putting my account on hold, even though my account is always up to date and invoices paid well on time
29 septembre 2025
Réponse de BOC Gases
Good morning Allen, many thanks for taking the time to leave feedback. Your comments are greatly appreciated.
Best regards
BOC Customer Services
Excellent service do struggle with the…
Excellent service do struggle with the app though
3 octobre 2025
Réponse de BOC Gases
Good morning Dave, we do appreciate you taking the time to leave feedback. We do review all feedback and use it to maintain or improve our service offerings.
Best Regards
BOC Customer Services
Boc gas for busy pub
Easy order online process and next day delivery,staff very polite and helpful
2 octobre 2025
Réponse de BOC Gases
Morning Frank, thank you for your feedback. I do appreciate you taking the time to let us know about your experience and it's pleasing to hear it was such a positive one.
Best Regards
BOC Customer Services
item arrived on time
1 octobre 2025
Réponse de BOC Gases
Good Morning Anthony,
Thank you for taking the time to leave us a review. I am delighted you had such a positive experience with our service.
Kind regards,
Lisa.
BOC Customer Service Team.
Great Customer service in the shop.
25 juillet 2025
Réponse de BOC Gases
Morning Nigel, many thanks for taking the time to leave feedback. Your comments are appreciated.
Best Regards
BOC Customer Services
Very friendly and helpful staff and…
Very friendly and helpful staff and easy to collect bottles. Very clean shop with a good display of parts.
6 octobre 2025
Réponse de BOC Gases
Good afternoon Stephen,
many thanks for taking the time to leave feedback. Your comments are greatly appreciated and great to hear you had such a positive experience.
Best Regards
BOC Customer Services
Always polite and helpful
1 octobre 2025
Réponse de BOC Gases
Good afternoon Paul,
many thanks for taking the time to leave feedback. I'm pleased to hear you have had such a positive experiences and your comments are greatly appreciated.
Best Regards
BOC Customer Services
delivery received on time
30 septembre 2025
Réponse de BOC Gases
Good Morning Hazel,
Thank you for your review. I am glad you had such a positive experience.
Kind regards,
Lisa.
BOC Customer Service Team.
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