Boostly Avis 

Worst customer service. Actually non existent customer service. The only way to obtain support after your website is launched is through an email address to support. I sent emails starting in October 2025 with Loom videos as they said needed to be sent with a support email. I waited a week, never got a response. I continued to resend the emails starting October 30th. I did not get a response until December 4th. The response I got was “sorry for the delay, we found your emails in Spam”. For a company that only allows for email support, all of their clients emails should be in their contacts so it does not go to spam. I also sent over 15 emails and I find it hard to believe that all of them went to spam and no one checked spam for over a month. I do not recommend this company at all as my website was not functioning properly which was costing me money by people not able to book directly.

We were very satisfied with both the support and the overall implementation. Communication was fast and reliable throughout the entire process, and all requests were handled promptly and professionally.

The team was always friendly and courteous, while staying clearly focused on the content and the actual goals of the project. The implementation of our direct booking website for apartments, fully aligned with our own corporate identity, was done with great care and attention to detail.

Overall, a very reliable and pleasant collaboration. We are extremely happy with the results and would definitely recommend working with them.

They are so helpful and we love the features it gives. We highly recommend to all STR companies.

Nadine was on time, well knowledgeable about her role and our goals for the call, and she was friendly and easy to talk with.

I didn’t even get past the sales phases. There’s some serious red flags with this company. I had a sales call and the sales agent was admonishing me for not having the camera on. Excuse me? His words exactly, “The question for me is WHY you wouldn’t turn your camera on.” Is this a Larry David sketch? We’re here to hear about your product not look at my face. Wrote the company, can you get me a better sales person. CEO doubled down and said he wouldn’t be working with me because I wouldn’t turn on my camera. Who are these clowns? Did they just attend a high pressure sales conference? They think they’re big alpha now. If this is how they are with potential clients imagine how they are once you sign a contract? BUYER BEWARE.

Nadine was friendly and encouraging and answered my questions perfectly. It was a pleasure chatting with her.

Timely and very helpful suggestions.

Nadine is very good- She's excellent.
The website is very basic.
Boostly doesn't provide any SEO copywriting!
I had a site in 4 languages, and now I have a site in 1 language--there's a way out: we'll see.

Informative, clear and so helpful

I contacted the tech team for my website, got an automated reply suggesting I use their AI service, which didn't resolve my problem but got me closer to it. I was able to include that in a subsequent email. I got a quick response and more importantly a quick resolution!!

Boostly is a very professional company that truly understands the short-term rental business.
Their customer service is excellent.

Nadine was very professional very positive and a have great attitude. Excellent customer service and was very thorough and patient.

A great company to collaborate with when building your own website. I've received several personal meetings and hands-on support from the team, which made a big difference. They also offer a wide range of online courses and great opportunities to connect with other entrepreneurs. Highly recommended!

Webdesign is good, however they dont link with Lodgify and I had to buy another domain and Ive had lots of problems and expended a lot of time and money linking all together. Also it seems you need to pay them £100 a month just to keep your webiste going even if you dont want to use their CRM video tutorials and weekly training call.

I paid approximately $4,000 upfront plus monthly fees for a Boostly website, and the experience has been extremely disappointing. The website never functioned properly and I lost real reservations while waiting for support.

Below is a factual timeline of my experience:

8/17/2025 – First support request (after already trying to get help earlier):
I explained:
• Website not connected to Boostly so no data was syncing
• Unable to set up phone number after 4 attempts
• Did not know where my domain was pointing
• Lead Connector plugin not working, no API options
• Website unusable despite thousands paid

I also reported guests could not book and asked for help immediately.

No response that day.

Later on 8/17/2025 I sent another message:
I told Boostly another guest could not book and I wanted my domain back live because at least my old site worked.

8/19/2025 – Boostly responded
They confirmed my domain was not connected and asked me to return admin access. They also asked where I wanted the phone number placed and said Lead Connector would be handled later.

I replied that I had already waited over two months and had already lost bookings. I explained I could not risk going live again with a site that does not accept bookings. I stated support delays of 4+ days were unacceptable when my business was losing money.

8/25/2025 – Boostly reply
They apologized and said they were escalating it internally and would prioritize fixing the website once access was restored.

I responded requesting a scheduled support session before giving domain access back. I again explained that every time I tried to set up the system it required more payments and still did not function. I requested corrections to:
• Incorrect property count display
• Incorrect “downtown” amenity
• Missing cancellation policy
I also asked why the site showed zero activity when previously live.

Boostly replied and said they would flag updates, that Lead Connector needed a CRM expert, and suggested low activity may be related to traffic.

9/2/2025 – I emailed again
I repeated that I needed someone scheduled to walk me through setup before granting access. I again explained the Lead Connector phone setup failed dozens of times and would not allow me to use my existing number.

After that message, I never received another response and no resolution was provided. The website was never successfully launched and my business lost bookings during this process.

I ultimately had to disconnect their system myself to prevent further lost income and reactivate my previous site.

When I asked for a refund due to non-delivery and business interruption, I was told it was my fault for not continuing for a year. No hospitality business can afford to continue losing reservations at that rate.

I paid thousands for a website that never functioned, lost bookings due to the failed setup, received delayed or no support, and eventually had to revert to my previous site. This was not the service or reliability I expected.

I've had enough and am in the process of migrating my website away from Boostly. They charged me £3800 nearly 3 years ago and it took around 2 years to go live because the old mistakes that we thought had been addressed kept coming back further down the line before launch. Once live, I followed the limited training on updating the site, but I don't think I ever received a single booking via the website, but had plenty guests phoning telling me they were having issues booking on it. The Boostly support were good, but vague on the cause of all these issues. It was a painful process and I am certainly not going to pay the £97 per month fee. I will go back to using the free Guesty website as I used to receive many direct bookings back then. All in all, a complete waste of time and money. No doubt Boostly will dismiss this review along with all the other negative ones, but don't be fooled

The website development team and my contact,Anne, were amazing throughout the whole website development process, launch, testing, and owner change requests following the launch. When I needed more time, they gave it. Anne was encouraging and so supportive. I felt I could ask questions and never felt rushed or dismissed. The team worked to fix any communciations between my PMS and the website. Any and all questions or requests we had in the development to completion of our website was a top-notch experiences as a customer. I now have a beautiful website from which I can add to and there are modules to help me know how to make changes to my website as changes arise in my vacation rental. Thank you so much Anne!!

Excellent staff and very responsive!

Boostly has Excellent customer service. It’s always a breeze working with them and I trust them with everything to do with my website! Thank you!