Boot Barn Avis 142

Order boots online during a flash sale over a month ago. Watched tracking everyday till it said it was delivered (no package received) Now realizing I think it was a scam. Ordered 3 pairs of boots, never got them.

Showed up to buy two pair of boots. One pair of casual, and one pair of dress (Exotic).

The sales person was totally unprepared and lacked knowledge of the products but wanted to follow me around like a lost puppy, which is totally annoying. When I pointed out the pair of boots, I wanted were two different style leather patterns. She didn’t know what to say nor did she offer another alternative. Another pair of boots I was looking at had dirt on the soles. All she would say is, those must’ve been returned and offered no discount on them.
I could go on about this experience, but I’ll leave it here and let you know that I went directly to Cavender’s and was handled with professionalism and walked out with two pair of boots.

I am having an issue with the shipping of my order. Ive checked the tracking every day this week and it hasn't moved since 6/16/2024. I'm getting tired of waiting. My next step is calling the B.B.B.

I purchased a pair of boots here two years ago that started falling apart after 14 months. The leather wore off the toe and now the sole is cracking. (They are junk gypsy if anyone is interested) I contacted the company and they told me that they were outside the 1 year warranty so there is nothing they can do. Pretty crappy for a company that claims to have tough boots. They offered me 25% off of my next pair but that means I am stuck buying from them when I know I will get a garbage product. Will not be returning.

When you buy anything online, they immediately deduct the payment from your account and says it’s in a panda status.(unfortunately, your bank doesn’t list it that way) When you pick up the item, it will also also charge you again for the item.. boot barn says that the original deduction listed in your account will eventually fall out because it’s a pending payment, but the problem is that all of this money is in a hold status in your checking account with both items posted as processing. Boot barn says it’ll take at least a week for this to settle in my account. Real funny business with accounting and payments with online purchases with this company. Bad bad business I’ll never buy from them again. It ties up my checking account.

Their customer service email as listed on their Contact Us page bounces back. Inexcusable.

Compre unas botas para my nieta y se rompieron a los 3 dias y no me las quisieron cambiar muy mal servicio

I previously wrote a review that needs editing. I will now give them 5 stars. I only received half of my order, then I got confirmation that the other half is still in transit. Nice quality items, a bit speedy, but very nice.

I got some Cody James boots like 3 months ago but just started wearing them a week ago and these boots are not good my last pair laster forever and still look good I don't do much at work and the new boots don't hold up at all the tip do not hold up very unhappy with the Boot Barn will start get my work boots some where else from now on

Don't purchase anything online unless you're financially prepared to pay for your item(s) twice!!!!!!! They authorize your initial payment and then authorize the charge again as each item ships. It's only after your order completely ships and is delivered that they release the second hold on your account. My purchase was for $300. They have $600 of my funds held until my order is complete. When I called about this, they say they get this complaint often. What's worse is that they don't disclose this information to the customer at the initial point of sale. I filed a complaint with the BBB, just waiting for a response.

First time shopping at BB and I finally found 2 pair of boots for my granddaughters. Never had anyone ask me if I needed any help and really that's the way I like shopping. Heading to the Cash register an assistant asked if I needed any help and I told her that I needed 2 boxes to put my 2 pair of boots in. She said we don't supply the boxes for the boots. Kinda of caught me by surprise because I really liked the Boots that I had finally decided on buying for my 6 and 5 year old granddaughters for Christmas. Not saying that I got mad but thought about for a minute and just said maybe I just didn't read the policy on the door or wherever it it may be. Paid 224$ for 2 pair of children boots and now I've got to find boxes to wrap up for Christmas presents. Not going to let it ruin my day or life but I'm just about 68 years old and I have never bought a new pair of boots and not get them in a box with the name brand on them. Lol! So if you go to BB be prepared to find you a box if wrapping for a present! FYI

I bought something fairly expensive and they charged me over half of what it cost for a "deposit" needless to say it overdrafted my account and it still isn't fixed

I have purchased from the store in N.Scottsdale and since I live in France, I have purchased items to be shipped to me in France.
Excellent and quick international shipping! No hitches!
Good to know that one can purchase boots and western clothing even without living in the States! Hurrah!

I called customer service to ask when a sale ended so that I would know how much time I had left to shop, they said they didn't know when their sale ended but they thought I had another day for certain. I waited to finish my order and the sale ended before I could complete the order.

I litterally got the BEST customer service I ever received ever
I had a delicate issue with a boot size, I didn’t expect Boot Barn to replace the boot but they did and Sheila the agent was so kind to me through the process I am amazed
These days customer service is almost non existent so I had to mention that Boot Barn was absolutely outstanding!

I highly recommend this store and will never ever buy another pair of cowgirl boots elsewhere
They have me and my friends as customers for life 🙏🏼

Returns and exchanges are abysmally slow.
Come on, three weeks? It's literally their policy..
Up to 3 weeks..

I ordered boots for my son from canada, they were a bit big so we sent them back costing me $65 dollars off of my return item. Please do not order if your from canada unless you never plan on sending something back.

Bootbarn is TOP!
Na 4 dagen kon ik mijn boots al afhalen in een afhaalpunt naar keuze, geen verzendingskosten, de laarzen kwamen aan in een speciale stevige boot box, gewoon niets op aan te merken, en de mensen die in boot barn werken beantwoorden meteen je mail als je iets wil vragen, zeker aan te raden!

Boot Barn Knoxville sucks. I bought a pair of Justin boots ($275). Three weeks later (about 7 actual wears), the lining came out. I attempted to exchange the boots at the store and they kept complaining about how much paperwork it would be for them to exchange them. This was overheard 3 times while at the counter. After 15 minutes and the front counter folks seeking the manager, they refused to replace the boots and sent me to work with Justin Boots. Justin did decide to warrant them in January. It is June and Justin still don't have my size available, though several online retailers have the size available. Just a terrible experience overall, both with Boot Barn and Justin Boots.

So my grandma and I went here on 5/27/2023’ in the morning to get a gift for our family member some boots and hats. At the Lakewood location in Colorado. The store was beautiful but the employees not so much helpful we needed kids stuff she wasn’t listening this worker named Suzan she wasn’t friendly had no personality and was rude she asked my grandma for her email grandma said she didn’t have one so I told that Suzan I’d give her mine so I can get deals and coupons she completely Ignored me and her attitude sucked never going back to that location. Then at the registers their was this other girl wearing a short short dress with a flashing jail ankle monitor like no judgment but cover it up its unprofessional to have it visible. Do better store manager of this store. The thin tall Hispanic girl with dark long hair very pretty and nice she was dressed very cute western style, she got me the key to the bathroom. But the others 👎🏽