Bow Wow Meow Pet Insurance Avis 

559
•
TrustScore 4 sur 5

4,0

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Absolutely discusted at how much the premiums have gone up. In the last 24 months i have made 0 claims and the premium is going up 15 to 19 dollars a year. In 5 years its gone up over 60 dollars a mo... Voir plus

Noté 5 sur 5 étoiles

Can’t speak highly enough of this insurer, I’ve already made some claims for minor things like grass allergy treatment and a UTI and they’ve been so helpful and really pleasant to deal with both over... Voir plus

Noté 5 sur 5 étoiles

A huge thankyou Bow Wow Meow.. we have a beautiful puppy Tobias, sadly at 5 months of age he needed a urgent operation as he gave himself a Tibial crest fracture jumping around in our backyard. We wer... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We learned the hard way why pet insurance is so very important and have been with Bow Wow Meow now for many years. When a major and unexpected illness or accident happens to your pet, the last thing y... Voir plus

L'entreprise a répondu

À propos de l'entreprise

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 76124601127

  1. Compagnie d'assurance animaux

Écrit par l'entreprise

Bow Wow Meow are more than pet insurance providers, we are pet people too. We've been helping Aussie pet parents for since 2008, and have insured over 190,000 Aussie pets since then. Our new Nose-to-Tail Cover has been developed to offer a more flexible solution that allows pet owners to choose different coverage options depending on what is important to them, while giving them more control over their premiums. Key features include zero sub-limits, up to $30k annual benefit limit and up to 90% back on your eligible vet bills. Customers can choose to add on an annual excess of $250 or $500, which is only paid once per policy period. We also offer optional Booster Care benefit of up to $2k per year for dental, physio & behavioural conditions and optional Routine Care (non-insurance benefit)*. Nose-To-Tail Cover is GapOnly® ready, so eligible claims can be paid on the spot and you pay only the gap. Bow Wow Meow customers also have access to myPetPass®, which provides extra pet perks including Live Vet, complimentary 24/7 online vet care, discounted pet prescription meds and more. *Policy T&Cs, limits, exclusions and waiting periods apply. Annual excess may apply. Policies are issued by PetSure (Australia) Pty Ltd. except for those entered into before 14 June 2023 & subsequent renewals, which are issued by the Hollard Insurance Company Pty Ltd. Consider the PDS & TMD before purchasing: bowwowinsurance.com.au


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4,0

Bien

TrustScore 4 sur 5

559 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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A répondu à 33 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,0

Tous les avis

(559)

9 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Bow Wow is brilliant for the unexpected accident && illness

The premium went up when my KelpieX turned 9. Was just about to cancel & my boy needed major surgery at SASH to save his life. Bow Wow have been fantastic & helped save my boy`s life. The Gap only payment system is brilliant , cannot speak highly enough of their service. Hunter now needs a 3 mthly check & its peace of mind knowing Bow Wow is always there ! Hunter is now a very healthy 12 year old. Thank you Bow Wow.

8 mars 2022
Avis spontané
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Réponse de Bow Wow Meow Pet Insurance

Hi Sandra, thank you for taking the time to give your feedback. We are so glad to hear that you decided to stick with Hunter's policy and that it ended up being such a good decision. That must have been a very stressful time, and it must be a big relief to have your boy back to full health. Thanks for your ongoing loyalty and we wish Hunter many more happy healthy years with you. :)

Noté 5 sur 5 étoiles

We have been with bow wow meow for 6 years…

We have been with bow wow meow for about 6 years for both our dogs, during this time both dogs have had a couple of bad runs with their health but we have been very happy with the service and the speed that the claim went through.

8 mars 2022
Avis spontané
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Réponse de Bow Wow Meow Pet Insurance

Hi Diana, thank you for your ongoing loyalty. Glad we have been able to be there for you and your fur babies when you've needed us, and that you have been happy with our service. All the best from the Bow Wow team. :)

Noté 3 sur 5 étoiles

Disappointed entire claim was denied

I was disappointed that the claim was broken down into parts as it was to do with the one injury to her eye. The documentation from the vet stated that she needed the condition to be followed up and I had to return to the vet until they diagnosed that they would have to do surgery to remove the ulcer to her eye.

8 mars 2022
Avis spontané
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Réponse de Bow Wow Meow Pet Insurance

Hi Corrine, we are sorry to hear that you were disappointed with the settlement of your claim. We would like to investigate this for you. Please can you send an email to help@bowwow.com.au, including this review and your policy number, so we can look into it further. Thanks so much, Lindsey.

Noté 4 sur 5 étoiles

Quick

Quick. Efficient and overall satisfied. Got a bit of a shock when I was first sent not claimable but I guess that was a mistake as the bill was sent again with much paid. Thanks

8 mars 2022
Avis spontané
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Réponse de Bow Wow Meow Pet Insurance

Thanks so much for sharing your feedback. We are glad the mistake was sorted out and you have been happy with our subsequent service DRH.

Noté 5 sur 5 étoiles

Very quick payments for claims

I have been with Bow Wow Meow since my 5yo dog was a pup. It is unfortunate for our loyal companion that she has had several health concerns. Each time we have made a claim Bow Wow Meow have paid our claim very quickly and this is very appreciated.

8 mars 2022
Avis spontané
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Réponse de Bow Wow Meow Pet Insurance

Thanks so much for sharing your feedback Terroni. We are sorry to hear that your fur baby has had health issues, but glad we have been able to help and that you have been happy with our service. All the best from the Bow Wow team.

Noté 5 sur 5 étoiles

Our claims are always paid promptly

Our claims are always paid promptly, which is so good as we have a very sick dog

8 mars 2022
Avis spontané
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Réponse de Bow Wow Meow Pet Insurance

Hi MH, thanks for taking the time to share your feedback and we are glad to hear that you are happy with our claims payments and service. We hope your fur baby gets better soon. All the best from the Bow Wow team.

Noté 5 sur 5 étoiles

Easy to lodge and fast response and…

Easy to lodge and fast response and payment

23 février 2022
Avis spontané
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Réponse de Bow Wow Meow Pet Insurance

Hi Jillian, thanks for sharing your feedback. It's great to hear that you are happy with our service. All the best from the Bow Wow team :)

Noté 5 sur 5 étoiles

Fantastic support

We learned the hard way why pet insurance is so very important and have been with Bow Wow Meow now for many years. When a major and unexpected illness or accident happens to your pet, the last thing you need to worry about is a difficult insurer and paperwork. Bow Wow Meow has been responsive and very easy to deal with when our cherished Vizsla was diagnosed with a tumor in his heart. We wouldn’t trust anyone else.

19 février 2022
Avis spontané
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Réponse de Bow Wow Meow Pet Insurance

Thank you so much for taking the time to share your experience and perspective on pet insurance. It is always hard to know what is around the corner and we are very sorry to hear about your beautiful fur baby's heart tumor. We hope that he is getting the treatment he needs now to get back to full health. All the best from the Bow Wow team. :)

Noté 5 sur 5 étoiles

Excellent customer service

We recently made a claim for our Chihuahua who was very unwell and needed multiple hospital admissions. Bow Wow Meow was excellent and approved our claim quickly and with little fuss. They have most certainly provided great peace of mind for us and our fur baby!

16 février 2022
Avis spontané
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Réponse de Bow Wow Meow Pet Insurance

Hi Shane, we are very glad to hear that your claim went so smoothly and that we could help give you peace of mind. We hope that your little fur baby is feeling better now! All the best from the Bow Wow team. :)

Noté 5 sur 5 étoiles

A very quick and efficient claims…

A very quick and efficient claims process.

16 février 2022
Avis spontané
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Réponse de Bow Wow Meow Pet Insurance

Hi Colin, thanks for your review. We are glad that you are happy with our claims process. All the best from the Bow Wow team :)

Noté 5 sur 5 étoiles

The claiming process was easy!

The claiming process was easy and problem-free. My vet was able to lodge the claim on my behalf so I didn't have to fill out any paperwork. Bow Wow then paid my claim to my bank account within a few days. Great experience!

16 février 2022
Avis spontané
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Réponse de Bow Wow Meow Pet Insurance

Hi Tabatha, thanks for taking the time to share your feedback, and we are very happy to hear that you are so satisfied with our claims process. That is exactly what we aim for! All the best from the Bow Wow team. :)

Noté 5 sur 5 étoiles

Expensive dental treatment for dog

My dog needed expensive dental treatment but Bow Wow Meow Pet insurance paid the required about of rebate quickly and professionally. They are always open, transparent and reliable. Glad I have my two dogs insured with this company.

15 février 2022
Avis spontané
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Réponse de Bow Wow Meow Pet Insurance

Glad to see your rebate was processed quickly and professionally. Thanks for the lovely review Carole.

Noté 5 sur 5 étoiles

Highly recommend this company

I have been more than happy with the insurance for my 2 dogs. Claiming has had no difficulties. The online process is clear and once lodged I am amazed at the speed of the payment. I highly recommend if considering pet insurance.

15 février 2022
Avis spontané
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Réponse de Bow Wow Meow Pet Insurance

Thanks so much for the recommendation and the review Debbie. It is lovely to hear that we exceeded expectations.

Noté 5 sur 5 étoiles

So easy to claim online

So easy to claim online - and payments made very quick, has usually taken maximum 2 days if they’re not needing to get extra info from our vet. Highly recommend as pet insurance option if you’re looking.

15 février 2022
Avis spontané
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Réponse de Bow Wow Meow Pet Insurance

Hi Michelle, thank you so much for sharing your experience with us. Glad it was so easy to claim and quick to receive your benefit payment.

Noté 2 sur 5 étoiles

Antiquated cheque payment method

The process of the claim was simple enough but to receive a cheque for the payment in 2021 is pretty out of date.
Why is this not automatically credited to a nominated account?

15 février 2022
Avis spontané
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Réponse de Bow Wow Meow Pet Insurance

Hi Bruce, when you sign up you can elect as to how you would like to be rebated. We agree that cheques are outdated and the vast majority of our customers choose to have their claims paid directly into their bank accounts. If you would like to change to having your claims paid by bank deposit, please login to the Pet Portal and you can update your preferences on this page:
https://petportal.bowwowinsurance.com.au/my-profile/bank-details

Kind regards, Lindsey

Noté 5 sur 5 étoiles

Fast, easy claiming and benefit

We have been unfortunate that we have had to make several claims in the past year, however the experience has been made much easier and faster turn around. Both for claims made via vet and claims that we have had to make online.

15 février 2022
Avis spontané
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Réponse de Bow Wow Meow Pet Insurance

Nice to see it has been a fast and easy claim process for you Jesstrav. Thanks so much for your review.

Noté 5 sur 5 étoiles

Our Maremma and his cruciate ligament

Our Maremma just did his *second* cruciate ligament which required some very expensive surgery.

Bow wow were excellent, once more, and paid up for everything that was covered!

From the initial submission to payment couldn't have taken more than a week, maybe less. They have never let us down so far and we have had some terrible luck with our pets (Snake bite and completely unexpected cruciate ligament issues)

15 février 2022
Avis spontané
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Réponse de Bow Wow Meow Pet Insurance

Hi Fashtas, thank you for the lovely review! We are glad you have always had a positive experience.

Noté 5 sur 5 étoiles

Can’t recommend highly enough.

The claim process is super straight forward with Bow Wow. I’ve heard some pretty horrendous stories about pet insurance companies. After doing some research I went with Bow Wow due to a ton of positives reviews. I’m glad I did, my Bulldog girl has had a couple of issues and Bow Wow made the claim process really easy and they reimbursed me within a few days of claiming.

9 février 2022
Avis spontané
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Réponse de Bow Wow Meow Pet Insurance

Thanks for sharing your experience. We are glad the claim process went so well.

Noté 5 sur 5 étoiles

Claim process is very user friendly and…

Claim process is very user friendly and was processed extremely quickly. Detailed statement was sent outlining all expenses and payments made.

18 janvier 2022
Avis spontané
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Réponse de Bow Wow Meow Pet Insurance

Hi Megan, thanks for taking the time to give your feedback and we are very happy to hear that you were satisfied with our claims process. All the best from the Bow Wow team. :)

Noté 5 sur 5 étoiles

Always easy to deal with

Always easy to deal with. Have had insurance for 7+ years with multiple claims and no issues. The best in the market

16 janvier 2022
Avis spontané
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Réponse de Bow Wow Meow Pet Insurance

Hi Samuel, thank you for this lovely endorsement and for your ongoing loyalty and support!

Hearing feedback like this from long term policy holders is very gratifying for us and we appreciate you taking the time to do so.

All the best from the Bow Wow team :)

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