Absolutely discusted at how much the premiums have gone up. In the last 24 months i have made 0 claims and the premium is going up 15 to 19 dollars a year. In 5 years its gone up over 60 dollars a mo... Voir plus
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Lisez les avis des autres
Can’t speak highly enough of this insurer, I’ve already made some claims for minor things like grass allergy treatment and a UTI and they’ve been so helpful and really pleasant to deal with both over... Voir plus
A huge thankyou Bow Wow Meow.. we have a beautiful puppy Tobias, sadly at 5 months of age he needed a urgent operation as he gave himself a Tibial crest fracture jumping around in our backyard. We wer... Voir plus
L'entreprise a répondu
We learned the hard way why pet insurance is so very important and have been with Bow Wow Meow now for many years. When a major and unexpected illness or accident happens to your pet, the last thing y... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Bow Wow Meow are more than pet insurance providers, we are pet people too. We've been helping Aussie pet parents for since 2008, and have insured over 190,000 Aussie pets since then. Our new Nose-to-Tail Cover has been developed to offer a more flexible solution that allows pet owners to choose different coverage options depending on what is important to them, while giving them more control over their premiums. Key features include zero sub-limits, up to $30k annual benefit limit and up to 90% back on your eligible vet bills. Customers can choose to add on an annual excess of $250 or $500, which is only paid once per policy period. We also offer optional Booster Care benefit of up to $2k per year for dental, physio & behavioural conditions and optional Routine Care (non-insurance benefit)*. Nose-To-Tail Cover is GapOnly® ready, so eligible claims can be paid on the spot and you pay only the gap. Bow Wow Meow customers also have access to myPetPass®, which provides extra pet perks including Live Vet, complimentary 24/7 online vet care, discounted pet prescription meds and more. *Policy T&Cs, limits, exclusions and waiting periods apply. Annual excess may apply. Policies are issued by PetSure (Australia) Pty Ltd. except for those entered into before 14 June 2023 & subsequent renewals, which are issued by the Hollard Insurance Company Pty Ltd. Consider the PDS & TMD before purchasing: bowwowinsurance.com.au
Coordonnées de contact
PO Box 1818, 2022, Bondi Junction, Australie
- 02 9369 2666
- help@bowwow.com.au
- www.bowwowinsurance.com.au
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Phone customer service is shocking and…
Phone customer service is shocking and a waste of time. I had to repeat why I was calling numerous times because the guy wasn't listening to me. On top of that, after being clear from the start that the policy was under my partners name, after making me spell out my full first name and last name he tells me he can't provide any details to me because im not the policy holder.
8 août 2024
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Hi Coco, thank you for taking the time to leave us some feedback. We are sorry to hear you had a poor experience calling our customer service team. We pride ourselves on providing a high level of customer service so it is disappointing to hear we have failed you on this occasion. The customer service team likely asked you to spell your full name to check and see if you were an authorised person on the account. Due to privacy legislation, we are unable to provide details to anyone unless they are the policy holder or an added authorised person. I'm sorry that the customer service representative didn't clarify this earlier and that you felt it was a waste of time. I would like to have our team review this incident so we can improve. Can you please email help@bowwow.com.au with your policy number and this review so we can investigate? Thanks in advance. Kind Regards, Bow Wow Meow.
Very quick pain free refund / easy
The vet had my vet bill submitted straight away - no time lag - easy efficient and l got my refund straight into my account ! I actually was very pleased as we had had a stressful time ( good result) re our kitty . Thank you , such a good admin at this pet insurance.
21 juin 2024
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Hi Gill, thank you for taking the time to leave us some positive feedback. Sorry to hear your kitten was unwell. We are so pleased to hear you received your claim quickly and without hassle. Wishing your cat a speedy recovery. All the best, from the Bow Wow team :)
Maude the Douge De Bordaeux
Bow Wow Meow were amazing processing gap payment at our vet after our 8-Month-old Douge De Bordaeux Maude ate a tile spacer and required surgery to remove it, great work by Bow Wow Meow and Pacific vets, Maude is home and happy, thank you excellent service.
18 mai 2024
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Hi Glenn, thanks so much for the positive review! We are so sorry to hear Maude needed surgery. That must have been very stressful for you but I am glad we were there to help. Thanks for choosing Bow Wow Meow to help care for her. Wishing Maude a speedy recovery. All the best from the Bow Wow team :)
Easy, fast claims
Very happy with BWM, very easy to lodge a claim & quick turnaround & deposit of funds to my account.
30 avril 2024
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Thank you so much for the kind feedback! We are so glad to hear your claim was processed quickly and easily. Thanks for choosing Bow Wow Meow :)
Réponse de Bow Wow Meow Pet Insurance
Thanks for the kind words Andrew! We are so pleased you find our claims process simple. Thanks for choosing Bow Wow Meow to help care for your pet!
Was so grateful to have pet insurance…
Was so grateful to have pet insurance when faced with our vet bill. Was super quick and easy and just paid the small amount I needed to.
21 mai 2024
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Thank you for leaving us a positive review Tamika! Sorry to hear your pet was unwell. We are grateful that we could help you out during this stressful time. Wishing you all the best from the Bow Wow team :)
I wasn't expecting to get anything back…
I wasn't expecting to get anything back for Taco's emergency visit to the vet but was thrilled to get back all but $80. It was such a relief and I won't hesitate taking her next time knowing she's covered.
24 mars 2024
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Hi Tamara, thanks for leaving us a positive review! Its great to hear we could cover Taco's emergency vet bill. Sorry to hear she was unwell. Wishing Taco a speedy recovery. Thanks for choosing Bow Wow to help take care of her :)
Speedy claim process
Speedy claim process via Gap Pay at my Vets Practice.
15 avril 2024
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Thanks so much for the positive feedback VS! We are thankful you chose Bow Wow Meow to help look after your pet :)
Good-claim back and easy as we could do it at the vet
Good-claim back and easy as we could claim at the vet
23 février 2024
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Hi Helen,
Thanks for taking the time to leave us a kind review! We are so happy to hear you are satisfied with our service. Wishing you all the best from the Bow Wow team :)
For speedy claim
A really speedy claim back from invoice. Great refund, super happy. Don’t need to stress about not being able to afford medical attention for our dog
1 mars 2024
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Thanks for the positive feedback Jenny! We are so pleased to hear we take the stress out of your pet's vet care and that you have experienced a fast turn around time for claims. Wishing you all the best from the Bow Wow team :)
Was easy to submit a claim and got paid…
Was easy to submit a claim and got paid 80% within a few days of lodging
13 février 2024
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Thanks for the positive feedback Joe! Glad to hear. Wishing you all the best from the Bow Wow team :)
Gap Payment
My vet applied for the gap payment. It was quick and easy. I was only a few dollars out of pocket.
31 janvier 2024
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Hi Anne, thanks for leaving us a review. So glad you could use the GapOnly claiming system and that you were happy with you refund. Wishing you all the best from the Bow Wow team :)
Quick & So easy to lodge the claim online and…
So easy to lodge the claim online and it was quickly reviewed and processed.
30 janvier 2024
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Thanks for the positive feedback Nicole! We are so grateful we can help you out with some of your vet bills. Wishing you all the best from the Bow Wow team :)
Prompt response and fast refund.
8 janvier 2024
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Thank so much for leaving us this positive feedback and for choosing Bow Wow Meow to help look after your pet's vet bills!
Pain free process when I needed it the…
Pain free process when I needed it the most!
We had to take our little fur ball to the out of hours emergency vet, payment authorised almost immediately.
Thank you!!!!!!!
11 janvier 2024
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Hi Rachel, We are sorry to hear your pet needed after hours vet care. so glad to hear your payment was authorised quickly so you could focus on caring for your fur ball! Wishing you both all the best from the Bow Wow team :)
Highly recommend Bow wow meow
Love Bow wow meow. Seamless with the HICAPS at the vet. Thanks for your service.
2 janvier 2024
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Thanks for the positive feedback Joanne. Its our pleasure to help you take care of your beautiful pet. Wishing you all the best from the Bow Wow team :)
Very efficient service
1 janvier 2024
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Thanks for the kind review Chantelle!
I can not fault bow wow meow pet…
I can not fault bow wow meow pet insurance for the service they bring to our fur babies they don't muck around when your pets have any health issues they are right there I would highly recommend them to anyone looking into it for there beloved fur babies
3 février 2024
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Hi Frances, thank you so much for the great feedback. We are so pleased to hear you feel taken care of by us! Wishing you and your pets all the best from the Bow Wow team :)
A terrible waste of money
A terrible waste of money! We have been paying large premiums (that go up huge amounts each year!) for many months but every time we claim they find a reason not to pay. It’s totally not worth the money. Save the dollars instead towards your pet’s care.
26 janvier 2024
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Hi Kirsten, we are very sorry to hear that you feel this way about us. Each month, we pay out over $3 million of claims to our policyholders, and the vast majority are very happy with our service and the value for money we provide
We genuinely do care about helping our pet parents and are saddened that you have had a negative experience with us. Please let us know if there is anything we can do to help change your mind. All the best from the Bow Wow Meow team.
6 years for what?!
Have been with them for almost 6 years but decided to cancel today after finding out a routine ear clean and allergy medication for my French Bulldog were not covered. I made sure all three of my animals were covered under the Major Medical Plan to (allegedly) cover any and all scenarios. I’ve paid approximately $15k in premiums in these 6 years and only ever made 2 claims (for the French Bulldog). One, they had paid out 80% of a costly bill but the other they shelled out a measly $60 only for the vaccinations, not the ear surgery.
Have lost all hope in any pet insurance company as this was ‘supposed to be the best’. Would rather save the money myself.
16 janvier 2024
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Hi Nicola,
Thanks for getting in touch. We are sorry to hear you had a negative experience claiming your pups ear clean and medication. I understand you have cancelled, but we would still like to investigate what happened here as generally ear conditions should have been covered unless it had something to do with pre-existing conditions. Can you please send an email to help@bowwow.com.au with your policy number so we can investigate? Thanks so much!
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