Car goes in for mot and service and 2 days later turn fan on to demist windscreen and it's making a racket phone to get it looked at and given a date 3 months away it was perfectly fine before. The se... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Prompt attention from Liesa on the Service Reception desk when I arrived and work done well within the expected time frame while I waited. All staff polite, professional and friendly. Only one, small... Voir plus
L'entreprise a répondu
The company and its staff are very communicative and I felt confident with the service I was getting. From the first booking (over the phone) to the reception staff when I took the car in. Everything... Voir plus
L'entreprise a répondu
Had a great experience when taking my son’s car for its service. Kept informed of the progress via the link and received a text to confirm when the work had been completed. Checking in the car was ver... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Atelier de réparation automobile
- Magasin de pièces auto d'occasion
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Coordonnées de contact
Lyon Way, AL4 0LQ, St Albans, Royaume-Uni
- 01727 837373
4,5
Excellent
546 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 31 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
very well organised
very well organised
Liesa was very good and organised
i chated with Frank about a future purchase of a santa fe
9 septembre 2026
Avis spontané
I received excellent customer service…
I received excellent customer service from dropping my car off to collection.
9 septembre 2026
Avis spontané
Polite efficient service from booking…
Polite efficient service from booking to completion. Spotless waiting area.
3 septembre 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Hyundai St Albans
Hi Lynda, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Had a great experience when taking my…
Had a great experience when taking my son’s car for its service. Kept informed of the progress via the link and received a text to confirm when the work had been completed. Checking in the car was very prompt and efficient.
3 septembre 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Hyundai St Albans
Hi Tracey, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Everything done efficiently by really friendly staff
Everything went exactly as planned for my vehicle service, was contacted prior to the visit, all paperwork was prepared on arrival and I was informed as soon as the work was complete
3 septembre 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Hyundai St Albans
Hi Brian, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Car goes in for mot and service and 2…
Car goes in for mot and service and 2 days later turn fan on to demist windscreen and it's making a racket phone to get it looked at and given a date 3 months away it was perfectly fine before. The service has gone down hill since it became brayleys from coopers the place is too big and it services 2 showrooms so always massive waits for appointments. Very disappointed
4 septembre 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Hyundai St Albans
Hello Daniel, Thank you for taking the time to share your feedback. I’m sorry to hear about the issue with the heater fan shortly after your service and, in particular, that you were then given such a long wait for an appointment. I can appreciate how frustrating that must have been, especially when the fan had been working normally beforehand.
I’m also sorry that you feel the overall service has declined since the move from Coupers to Brayleys. We recognise that the larger site, shared by our Hyundai and Honda operations, has brought challenges around capacity and appointment availability, and we are continuing to look at how we can improve this.
Thank you again for your honest feedback. We’re disappointed to have left you feeling this way and will take your comments on board.
Very good service
Prompt attention from Liesa on the Service Reception desk when I arrived and work done well within the expected time frame while I waited. All staff polite, professional and friendly.
Only one, small negative - the coffee machine wasn't working!
2 septembre 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Hyundai St Albans
Hi Barbara, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
The speed of the service was very good…
The speed of the service was very good , had to wait with car as refused to pay £30 for a curtesy car as Hyundai garage that was on my doorstep closed and closest is now St Albans . Day of work for this. When arrived no space to park car as Garage forecourt is packed with new cars even the customer spaces which are not many. Booked in and the lady at desk did say she would try and get done ASAP as waiting for it. And she did manage that for me so.a big thank you for that. However coffees machine was broken and was never asked if I would like a drink or shown an alternative. Looked around all cars in show room and the 2 that I was particularly interested in. Not 1 salesman approached me.
1 septembre 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Hyundai St Albans
Hello Paul, Thank you for your feedback, and I’m pleased our team was able to complete your service promptly while you waited.
I’m sorry, however, for the difficulties you experienced with parking and the lack of a warm welcome or assistance in the showroom. We should certainly have offered you an alternative to the coffee machine and made more of an effort to assist you while you were with us.
Thank you for highlighting this. Your comments are helpful and will be shared with the team as we continue to improve the customer experience at our new site.
On the whole an efficient service
On the whole an efficient service. As usual, the staff were very helpful and accommodating. Very disappointed to be charged over and above my service plan, for new spark plugs on a major service. I did question this at checkout and was advised that new spark plugs were removed from the service plan 2 years ago as it was costing too much money!
1 septembre 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Hyundai St Albans
Hello Mr Clark, Thank you for your feedback and for highlighting that you found the team helpful and accommodating. We’re pleased that, overall, you found the service efficient.
I’m sorry, however, that you were disappointed by the additional charge for the spark plugs. The service plan covers the scheduled servicing items included within the plan, but spark plugs are no longer included and are an additional maintenance item where replacement is due. I appreciate that this can be frustrating if you were expecting them to be covered, and I’m sorry if this wasn’t made clear beforehand.
Thank you again for your feedback and for your continued business.
Great customer and car service as always
Welcoming and caring reception, excellent MOT & car service. I could collect my 7 year old i10 before the estimated collection time. Happy to extend my service plan to have a peace of mind.
28 août 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Hyundai St Albans
Hi William, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Always satisfied by the service provided.
The company and its staff are very communicative and I felt confident with the service I was getting. From the first booking (over the phone) to the reception staff when I took the car in. Everything was thoroughly explained and double checked through me. When I collected the car after its inspection and MoT the process was again very smooth.
28 août 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Hyundai St Albans
Hi Aled, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Friendly welcoming staff wasn't worried…
Friendly welcoming staff wasn't worried at all quick easy pick up of the car. John who was helping me was lovely and when I picked the car up he got me to drive it around the block and explained all the different stuff to me very helpful
15 août 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Hyundai St Albans
Hi Mollie, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Buying a car
I had a really positive experience buying my new car. The sales assistant was kind, patient and informative, explaining everything clearly without ever making me feel pressured. He really put me at ease and made the whole process feel straightforward and enjoyable. A genuinely great sales assistant and a credit to the dealership.
22 août 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Hyundai St Albans
Hi Victoria, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
First annual service £311 for kicking…
First annual service £311 for kicking the tyres?! Changed me £30 for a dirty courtesy car that had active warning lights on the dash and did not clean my vehicle… I even had to return to get the book stamped as they hadn’t done it. Previous car was a Toyota and their servicing was far better deployed with video footage of the service itself and a thorough valet. Won’t be going here again!
28 août 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Hyundai St Albans
Thank you for your feedback, and I’m sorry that your recent visit fell short of expectations.
I apologise that your courtesy car was not presented in an acceptable condition, particularly with warning lights displayed, and that you had to return to have your service book stamped. These are things we should have got right first time.
I’m also sorry that your vehicle was not cleaned. We no longer routinely provide a complimentary wash and vacuum following servicing, although I appreciate this is disappointing if you have experienced this elsewhere.
Thank you for bringing these concerns to our attention. I’ll share your comments with the team to ensure we learn from your experience.
Job done quickly and staff very helpful.
24 août 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Hyundai St Albans
Hi Alan, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Disappointed
I felt that the whole package surrounding the service was cursory. No warmth to the welcome, an environment that is empty and sterile, paying significantly for the servicing of an electric car that requires very little servicing and while the rate may be appropriate, the benefit of having the car cleaned - even that didn't happen. The car is till fine - no problems there but the transition to a new business owner appears to be very negative from the perspective of the client.
6 mai 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Hyundai St Albans
Hello Peter, Thank you for your feedback, I’m sorry that your recent visit left you disappointed.
I apologise that you did not receive the warm welcome and overall experience we aim to provide. I also understand your frustration regarding the complimentary vehicle clean, which we no longer routinely provide following a change made for environmental reasons.
I’m pleased to hear that your car itself is performing well, but I’m sorry that your experience has left you feeling negatively about the transition to our new premises and business. Your comments are appreciated and will be shared with the team.
Great customer service and vehicle…
Great customer service and vehicle service completed on time
21 août 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Hyundai St Albans
Hi Thomas, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Great service
20 août 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Hyundai St Albans
Hi Laura, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Easy of booking the service
Easy of booking the service. But l was a bit dissapointed on the day as I wasn't updated of the progress or texted to let me know my car was ready, l had to call at 4.15pm.
17 août 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Hyundai St Albans
Hi Christine, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.