brightwell.com Avis 2

The worst customer service who are almost impossible to get ahold of. My card is frozen so I can’t access any of my funds, even through transfer and got told it would be 4-6 weeks to receive a new card. When i eventually did get ahold of them 26 hours later, they copy pasted the same message I got the day before. They keep assuring me they can transfer my funds but never do it when it comes down to it. How am I supposed to pay my medical bills.
All I want is to be contacted and the problem to be sorted out.

They're freezing the funds as they will, without any logic. You can make a purchase of $300 that goes through, but they can block $6 as they will for security reasons. The support is there but useless. Literally just to reply "Sorry for inconvenience" but haaaaardly ever helpful. Tried to add funds to Wise, rejected and still found less refunded. Reason: exchange fee! You never know when you'll find yourself stuck in an airport unable to pay for your meal with your own money because Brightwell decided to just freeze it without notice.