I called bresant after my lock on my front door was consistently jammed after having it fitted only 6 months ago. I explained I had issues with a locksmith and was concerned about how to proceed. Be... Voir plus
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Wish had read these reviews before purchasing the ultion smart lock. Locked didn’t fit my door after completing their lock checker process. Requested a return to just be left with “someone will... Voir plus
Would give a zero star if it was available. Terrible customer service. Took 2 emails for them to answer. Then lock out of guarantee due to incorrect lubricant? Great cop out from warranty obligation.... Voir plus
We registered our new lock online and then ordered an additional 3 security keys £68 ( not cheap) for our new front door. They used DPD couriers and the keys were delivered to another property . Th... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
This is what we do. Brisant-Secure are not a generic door hardware business that also sell their cylinders to locksmiths - we design our locks, our service and our support with you the locksmith in mind.
Coordonnées de contact
2-3, Staincliffe Mill Yd, Halifax Rd, Staincliffe, WF13 4AP, Dewsbury, Royaume-Uni
- 01924410200
- cyoung@brisant-secure.com
- www.brisant-secure.com
2,3
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84 avis
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Ultion smart lock
Brought smart lock from Ultion and as others have said it is very temperamental. Emails sent to them about this poor product were answered once then ignored. Customer service from the company who run the software and app are also not very helpful but at least they reply.
When they say easily fitted and no drilling required on there website is rubbish as holes were needed to be drilled in my three month old door for fitting.
New app software has slightly improved the working of the lock but it is still unreliable and I would not recommend this product.
If I hadn't had to drill holes in my door I would have returned it as it in no way performs as it does in the videos on the website.
Luckily you can still use the key if all else fails.
14 février 2020
Avis spontané
I have a brisant smart lock and would…
I have a brisant smart lock and would advise anybody considering one to think long and hard. I have had problems since day one and customer service is a waste of time. My door has unlocked while we are both at home. Told us we are leaving the auto unlock zone while we are all at home. Customer service keep saying check software is upto date and re calabrated. You can only do this so many times before loosing confidence in the product. I have now after 3 months of trying to get it to work asked for my money back. Yes you guessed it. No reply from customer service.
20 décembre 2019
Avis spontané
Great products, however no customer service!
Great products from this company that makes secure door locks. They used to have great customer service in the name of Zoe. However it would seem that person has left and now you don't get any response to any query. Great products, but looks like they don't want to sell their products. Such a shame!
25 avril 2019
Avis spontané
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