Ordered two replacement soft close toilet seats for Kartel Korsica square toilets. Good quality and arrived promptly. Also good price would use British Bathroom company again.👍
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À propos de l'entreprise
Informations provenant de diverses sources externes
We are a small family business based in Yorkshire and we provide Bathroom and Kitchen items at everyday Low Prices, our pricing is clear and our service is provided by real people giving the personal touch. We can provide bespoke quotations upon request.
Coordonnées de contact
Clifford Street , BD5 0DT , Bradford, Royaume-Uni
- 01274 732933
- sales@britishbathroomcompany.co.uk
- www.britishbathroomcompany.co.uk
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Extremely disappointing experience – no delivery and no communication
Extremely disappointing experience with British Bathroom Company.
Order placed almost two weeks ago with a stated delivery time of 3–5 working days, yet nothing has arrived. Emails are ignored and phone calls are never answered. Absolutely no communication or customer support.
The delay has affected my business and my client arrangements, causing unnecessary inconvenience and wasted time.
Very poor service and completely unreliable. I would not recommend this company based on my experience.
2 mai 2026
Avis spontané
Réponse de Britishbathroomcompany
We fully accept that the service provided regarding the delivery timeframe on this order has fallen short of the standard we aim to provide and we sincerely apologise for the delays caused.
However, we do strongly disagree with the suggestion that emails and calls are simply ignored. The latest email received from yourself today at 10:44am was responded to within approximately one hour with an explanation regarding the delay to the order.
That said, we completely accept that you should not have needed to chase the order in the first place and understand the frustration this has caused, particularly where it has impacted your own business and customer arrangements. Unfortunately on this occasion the order has not progressed as smoothly as either yourself or ourselves would have expected.
We appreciate the feedback and apologise again for the inconvenience caused.
Over a month, still no item
Ordered 2 weeks ago, estimated arrival in 3 - 5 days. Had radio silence, still showing as processing order, no updates on the timing expected and causing delays in a bathroom installation. So order is late, communication has been zero, unable to get through on the phone, emails not replied to.
Update following reply:
Order number WEB12139. Thank you for reaching out in the reply. Look forward to an update on the shower. I appreciate it being busy and being a small team, this was one of reasons for choosing to order from you as its nice to support smaller teams. Hopefully we can sort this order and I can update the review again at the end. Thanks!
Update 20 May:
I have still not been able to get through on the phone despite calling most days at various times, it just says all our handlers are busy please try again later and hangs up. I have not have any email replies to talk about the order other than the automated one that says we will aim to respond in 2 working days. I have not actually had an email back from a person yet. It is almost a month since the initial order now, I have actually received part of the order but have no indication on when the shower ordered will arrive as it is still processing, as it has been since 28 April.
As requested in the initial reply, I have updated the review to include the order number and contacted them directly, but a response is still pending.
Update 29 May:
I have managed to talk to someone today and we are hopefully getting the shower sorted next week. Will update.
28 avril 2026
Avis spontané
Réponse de Britishbathroomcompany
Hey,
Thanks for the feedback.
We fully appreciate the frustration caused where an order has gone beyond the estimated delivery timeframe and we apologise for the delays experienced.
However, we would politely disagree with the suggestion that communication has been “zero”. All emails sent to ourselves receive an automatic acknowledgement advising that responses will be provided within 48 hours, which we consistently work to maintain.
Spring is by far our busiest period of the year and, as a small team, our phone lines can become extremely busy throughout the day. Unfortunately, if all members of staff are already assisting customers on calls, you may struggle to get through at certain times.
We would genuinely like the opportunity to resolve this for you, however at present this is unfortunately a nameless review with no order details attached, making it very difficult for us to investigate or assist further.
Please either update the review with your order details or contact us directly so we can look into this properly and provide a resolution.
Do not use this company
Ordered a shower riser trim which only arrived after chasing weeks after it should have been delivered. Sadly the trim looked like it had been pulled out of a skip. Packaging ripped open and delivery very poor. Customer Services said they 'may' be able to send another but I opted for a refund which has never arrived, even after chasing on emails that are not responded to. Untrustworthy and terrible supplier that believes it can take your money without redress! I would advise against using.
21 avril 2026
Avis spontané
Réponse de Britishbathroomcompany
We are genuinely sorry to hear about your experience and appreciate you taking the time to leave feedback.
Firstly, we apologise for the delays experienced with the original delivery, and then again with the condition the item arrived in. This is certainly not the level of service we aim to provide.
Having reviewed the matter today, the delay with the refund was unfortunately caused by our system showing the item as pending return back to us. As we have now confirmed the damaged trim is to be disposed of rather than returned, the refund has been processed in full today.
We also apologise that communication was not as prompt as it should have been throughout the process. Whilst we appreciate your frustration, we would like to reassure customers that this was an administrative issue rather than any intention to withhold funds.
Thank you again for bringing this to our attention and we are sorry we let you down on this occasion.
Terrible waited 9 days no comformation …
Terrible waited 9 days no comformation from yourselves when my item was arriving to me had to ring no apology from the person on the other end of call & surprise surprise item was sent out next day will not be using again
30 avril 2026
Réponse de Britishbathroomcompany
Hi,
We are sorry to hear you were disappointed with your experience.
Whilst we fully accept there was a delay with your order, we do feel your comments regarding there being “no apology” on the call may be somewhat unfair, as our team do always aim to apologise and assist where delays or issues arise.
We are pleased however that once the matter was brought to our attention, the order was immediately upgraded and dispatched on a next day service to resolve the issue as quickly as possible.
As a gesture of goodwill, we have also refunded your £5.99 delivery charge.
We apologise again for the inconvenience caused and appreciate your feedback.
Excellent service
Very helpful in identifying the correct product, posted quickly, good communication & received very promptly. Thank you.
24 avril 2026
Awful
Ordered on 12th March, had to chase 5 times on delivery, eventually delievered 16th April, was wrong, had to chase again, eventually receieved the correct product 25th April! It was only a toilet seat!!
24 avril 2026
Réponse de Britishbathroomcompany
Hi,
Firstly, we are very sorry for the experience you had with your order.
You are quite right — “it was only a toilet seat”, which probably makes it even more frustrating that it took so long and required multiple follow-ups to get resolved properly. Whilst issues can unfortunately arise from time to time with stock and dispatching, that is certainly no excuse for us getting it wrong on both the initial delivery and the replacement process.
We do appreciate you raising the issue with us, as feedback like this genuinely helps us identify where things have gone wrong and improve processes to help prevent the same situation happening for other customers in future.
We apologise again for the inconvenience caused and appreciate your patience throughout.
the item out of stock and you can't get your money back
I placed an order #11746 (WEB11746) on April 7th and was told it was out of stock. I rejected the alternative and requested a refund. I sent multiple emails—no response. Only when I threatened a negative review did they confirm cancellation on April 21st, promising a refund in five days. Ten days later—nothing. I followed up again, still no reply. I had to escalate it to my bank. To this day, I still haven’t received the refund. Had I not kept my eyes on every step, I’d have never seen my money. The process was exhausting and extremely disappointing. this is a very untrustworthy company.
7 avril 2026
Avis spontané
Réponse de Britishbathroomcompany
We sincerely apologize for the frustration and inconvenience you experienced with your order and refund process. This is not the level of service we aim to provide, and we completely understand your disappointment after having to follow up multiple times without clear communication.
We regret the delays surrounding the cancellation and refund, and we’re sorry that you felt forced to escalate the matter further in order to receive assistance. Your feedback has been shared internally so we can review what went wrong and improve both our response times and customer support processes moving forward.
We appreciate you bringing this to our attention and again apologize for the overall experience.
Great service and customer care- really…
Great service and customer care- really tried to help. Excellent communication. Good quality products.
28 avril 2026
Five star experience!
I’ve ordered everything through Sam. He was extremely helpful right from the start, I just told him the measurements of my bathroom and he worked out the rest! This made the whole experience of buying my bathroom stress free. The delivery was prompt and I was always kept up to date with everything. Would recommend buying with Sam to anyone!
13 avril 2026
Avis spontané
Delayed delivery
My order wasn't processed properly but once it was, it was sent express delivery to make up for the delay. Much appreciated.
3 mai 2026
Avis spontané
Poor customer service
Order a radiator, heard nothing about delivery for 2 weeks. Phone the company, they said it was in stock so no idea why it wasn't sent out. Delayed my project. Sent radiator, and a few days later it was delivered to the wrong address. Project delayed further. Eventually sent out another radiator. Company very apologetic and said they would give me a partial refund, but never did. Emailed to ask them if they were going to give me a partial refund - no response to email. All in all, pretty shambolic experience in terms of the order not being sent out, delivered incorrectly and then not being true to their word with a partial refund. I'd strongly recommend avoiding this company if you can find an alternative. Very unsatisfied customer.
Order Reference: 10968 (WEB10968)
26 mars 2026
Avis spontané
Réponse de Britishbathroomcompany
Thank you for your feedback, and we’re very sorry to hear about your experience.
This certainly doesn’t reflect the level of service we aim to provide, particularly with the delays, delivery issues, and the lack of follow-up regarding the partial refund.
We would very much like to investigate this further and get things resolved for you. Unfortunately, we’re unable to locate an order under the name provided, so we’d really appreciate it if you could contact us directly with your order details. This will allow us to look into exactly what went wrong and ensure the matter is properly addressed.
Please get in touch with our customer service team at your convenience
Terrible experience waited 9 days for…
Terrible experience waited 9 days for my item then had to phone only to be told that it was going to be sent out that day no apology or anything no contact won’t be using again
20 avril 2026
Avis spontané
Réponse de Britishbathroomcompany
Thank you for your feedback, and we’re sorry to hear about your experience.
We completely understand your frustration with the delay and the need to chase for an update. This isn’t the level of service we aim to provide, and we apologise that you were left feeling this way.
While we would expect that an apology was given during your call, it’s clear that this wasn’t conveyed in a way that reassured you, and for that we’re very sorry. We’ll take this on board to ensure our communication is clearer and more proactive going forward.
Thank you again for your feedback, it’s appreciated and helps us improve.
Great items competitive pricing…
Great items competitive pricing delivery communication could be better but overall would recommend 👍🏻
24 avril 2026
Charged extra after 2 weeks!
Purchased a valve online only to receive an email almost 2 weeks later saying the price was wrong and they needed to charge me an extra 50%. Even if it was a genuine error I would never do that. Didn’t even offer free postage or anything just an apology. I’d never run even a small business like that. If you can’t absorb an extra 20-30 quid because of your own screw up then probably best to wind things up now. Won’t use again.
24 avril 2026
I ordered a set of bib taps
I ordered a set of bib taps, they arrived quickly, they were very well packaged, good value and they look great - the best looking bib taps i could find online. I’d definitely order from this company again.
10 avril 2026
Avis spontané
A good company to buy from
A good company to buy from, with a good range of products all competitively priced. Knowledgeable technical staff and very helpful sales staff. In particular if something is unfortunately damaged during delivery their response is excellent, with an immediate replacement. I would definitely recommend…
2 avril 2026
Package arrived on time and exactly as…
Package arrived on time and exactly as described.
18 avril 2026
Avis spontané
Inferior replacement
Product received was a lightweight cheap plastic toilet seat, not an OEM Imex replacement.
19 avril 2026
Avis spontané
Réponse de Britishbathroomcompany
Thank you for your review.
We’re sorry to hear that you’re unhappy with the toilet seat received. However, we would like to clarify that the seat was ordered directly from IMEX specifically for this range, and as such, it is not possible for you to have received a non-OEM product.
We also note that you have not contacted us directly regarding this matter. Had you done so, we would have been more than happy to look into this for you and work towards a resolution.
If you are still experiencing an issue, please get in touch with us directly so we can assist further.
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