britishgardencentres.com Avis 

Lots of positives about this company, though I find it funny that many of the reviews are about the cafe ! Lack of staff training is apparent in all departments which is a shame because the majority are lovely and might enjoy being better able to assist customers and colleagues

I have been visiting my local British Garden Centre in Crews Hill for many years, but am constantly disappointed with their customer service. Each time I visit, the staff seem so unhappy and are so unhelpful. On my recent visit, I asked a question at the till point, with the response being ‘I don’t know’. That’s it! No eye contact, no politeness, just a very uninterested person serving. It wasn’t a busy time of day, and I had just finished my shift from work. Would it be so difficult if the staff showed some interest. The management need to take a look at Sunshine Garden Centre in Muswell Hill to see how it could be done.

Afternoon tea at Gloucester with friends.The sandwiches were fresh with lots of fillings .They catered to our requests for butter and a fruit scone .The staff were lovely .Nothing was too much trouble .The manager came over to see if we were happy .The cakes were beautiful ,unlike any we’d ever had at an afternoon tea .The scones were so fresh and the best we’ve ever tasted .We were so full they gave us boxes to take some food home .Cannot recommend highly enough We have already booked our festive afternoon tea .

The Sunday Roast was perfect in every way. Beef tender, vegetables cooked and Yorkshire pudding home made taste. Presented really nice. From ordering to being brought to our table by such helpful friendly staff. We have visited this garden centre over the years and it never fails to make us happy. The plants we have purchased have done well and advice is always good.

Disappointed with my experience during my time in the Stonehouse, Gloucester Garden Centre yesterday. Ordered a drink from the restaurant and they over charged me. Yes mistakes happen however they didn't bring my drink over to my table as is their wish and this is not the first time I have been in the restaurant and been 'forgotten'! After a long wait I went and asked and was eventually brought my drink. I would mention that the cakes are extremely expensive. The average price being £4.95 for a small slice. Considering that made the cake £59.40p per cake!!!!!

Then I had need to use the conveniences. The 'Ladies' were in an appalling state. rubbish on the floor and to top it all the cubicle I was in did not have any toilet paper... The paper dispenser looked like it was equipped to take more than one roll and so how is it that it wasn't kept well stocked! I am not going to 'fault' any of the staff because they were polite and professional however there is something lacking on the management side to the disgraceful state of the toilets and the hap hazard way in which they utilise services around the restaurant area.

On a positive note, if you avoid the toilets and restaurant the actual sales area was very nice and well presented and the staff as previously mentioned were very pleasant. Perhaps it was because it was a Sunday!!!!

Don’t buy a gift voucher - they restrict what you can use them for. You can’t use online or for events. Fancy not taking your own gift voucher! How disappointing, don’t waste your money.

Visited Bolton branch and bought cantilever parasol… unfortunately it was faulty so returned…Lorna looked after us she went above and beyond fantastic customer service nothing was too much trouble … Lorna is a credit to your company … walked away happy customers 👍🏻

Went to Bridgnorth centre today to buy some rope top edging - get 3 for £10, so good price, but for goodness sake how can anyone put out slabs that are absolutely caked in bird poo from end to end. Was in a hurry so didn’t have time to complain, but can’t believe one of the staff didn’t look at it and think we can’t put that out - not a problem though, I just spent half an hour cleaning all the poo off when I got home!!

What has happened to Albrighton garden centre restaurant ? The coffee is just awful. It tastes weak and watered down and leaves a very unpleasant after taste. The tea is cheap tasting. We used to enjoy the carvery but the meat is now cut so thinly you can see through it. The price has gone up too. There are many places who offer much more for much less. If this is a cost cutting exercise or a making more profit for less exercise it is going to backfire on you as I hear plenty of people complaining. Don't get me started on some of the staff !!

We visited Shipley Garden Centre for breakfast 13.08.25,we haven’t been for a while for breakfast which was always very good. Today however we were very disappointed at the change in menu, we do not like Cumberland sausage they are too spicy, especially for breakfast, the beans are very poor quality no taste , large tomatoes solid , not cooked, eggs poor quality, very pale and small yokes, one was served broken and flat., mushrooms were also not soft altogether a very disappointing experience.
The staff cooking food need to be trained in how to produce good quality well cooked food .

Went to look at rattan patio furniture at the Bridgenorth Centre. Tried many different sets, was helped by a lady assistant, Mayelin Kells, who was very knowledgeable about the products on display. She answered my questions, told me about delivery and the charges, checked stock levels for me and told me that on Sat 5th and Sun 6th July that there would be 10% off the purchase price. Went away, gave it a lot of thought and went back on the Sun and made a purchase. Also talked with Gavin & JP who were also very helpful. Excellent staff who treated me decently. I am very happy with my choice - Fern Living - Brantingham Bistro Set. I highly recommend this Garden Centre. Graham.

First and last visit to this place, bought 2 items about a month ago and both died within a month.
Wasted about £26, bought a basket and a lavender plant, absolute waste of money.

This new centre has a layout that makes you have to go around everything.
Getting out is not very well marked and can be a pain.
Also it has other companies that have shops within. One of these is Tiger sheds. This company I would say stay well clear of. Makes loads of promises but is dread full to deal with. My advise stay well clear

Purchased a Weber BBQ online from British Garden Centres - but found a damaged part on delivery (nothing to do with the delivery, it had been packed that way by Weber!) I contacted the British Garden Centre and they arranged for a replacement part to be promptly delivered. The BBQ is now assembled and working fine. Excellent service!

At Hornsea garden centre, I picked out a plant believing it to be on offer, at the checkout the lovely girl went and checked and agreed it was on offer by the signage. The boss took me back like a naughty child and showed me the sign was referring to some plants hidden at the back shouting that I ought to learn to read.
Not how you treat customers, no wonder I walked out.

Visited Tarporley Garden Centre 2pn 10th inst to purchase multi-purpose compost ( three bags)#. Loaded my cart and went inside to pay, no shorft cut to the check out so had to traipse through the centre to get there, seemed to be plenty of staff around but on reaching the check out there was only one till in operation and a very long queue. The young girl on the till seemed to be struggling to sort out a customers purchases. As a result I gave up and left without my compost. Then went to Minshulls Garden Centre and got my compost there which was cheaper too. Will not use again

Albright garden centre is WONDERFUL. Well stocked with plants/shrubs etc. Extremely helpful, knowledgeable staff.
Cafe is amazing, good food and reasonably priced. We had Afternoon Tea yesterday, very nice. Service from Tracey was FIRST class.

Re Carvery at Rugby. Awful. Couldn't chew the broccoli. Cauliflower cheese, the cauliflower was brown in parts and tasted old. The roast potatoes were so soft you couldn't cut through the skin. Turkey sliced in bits! Not slices. Terrible for the price.
No taste of caramel in caramel latte. Had to ask for more.

I ordered two sets of garden furniture online on 12 May 2025 with confirmation of delivery within 7-10 days. On 19 May I received an email to say "Espace" a new delivery company, would be delivering in 10-14 days time. I rang to check when it would arrive. Numerous calls and emails later and still no confirmation of delivery, and on 02 June I cancelled the order. The customer service team were incredibly helpful, and did all they could to help, but this new haulage company is dreadful and does not work with them - attempting to group deliveries together in certain areas before delivering. Useless for customers, and you cannot speak to them directly. After the order had been cancelled they actually texted me to say delivery would be in the next 4 days between 8am and 8pm. Hopeless ! However, I really rate British Garden centres – it’s a super company, but I fear they are losing lots of business because of this awful online delivery company.

Poor toilets,loose seat on the ladies toilet and a couple of sheets of toilet paper which were obtained with great difficulty from the dispenser.This is from a couple who regularly visit for coffee etc.Unfortunately followed up by dirty tables in the tented section,obviously not our day,not serial complainers but just unhappy..This is a review for the Stanway Garden Centre…