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Thatcham Garden Centre displayed the wrong sign on some plants that I wanted to purchase. Through no fault of my own this led to a scenario at the checkout which left me feeling belittled and humiliated. One of the employees told me I was 'a horrible person'.

REPLY TO THEIR REACTION

I sent a detailed report to your customer services with names of the offensive employees detailed. It has been ignored.

Visited the gosforth store yesterday,the shop was full of people with there dogs , even in the cafe. several of these dogs where seen urinating around the shop , absolutely disgusting,why has this shop have a policy of letting dogs and disrespectful owners in the shop .never visit this shop it's disgusting.

The "Human Touch" when things go wrong. Despite our furniture arriving on time, when unpacked, one of the items was damaged. Spoke with "Nic" who dealt with this efficiently and with kindness - Thank You !

visited the Havant branch on 6th April. asked for borage and the lady said it had not come in. Asked her what it looked like and she shrugged her shoulders and said ‘I don’t know’. So how did she know it had not come in? Asked the manager for monada (bee balm). He had no idea what it was and made no attempt to look it up. Said ‘we get plants in all the time’ Either employee someone who knows or is at least interested in plants or stick to selling t towels! This visit was my last sadly

Visited the Gosforth Park garden centre on 12/4 25 . Popped into the cafe / restaurant for a bottle of water , a toasted sandwich for myself and a jacket potatoe for my husband . After a 20 minute wait I had to go chasing my order . Not even started according to the young lad behind the counter . The manageress processing my refund was quite rude and blasé in her attitude . She needs some customer service training in my opinion . She informed me a 20 minute wait was standard in there so I had the information for next time . There won’t be a next time . Sort yourselves out Gosforth Garden centre cafe . Your service is awful , your organisation is dire and your manager needs some training . Staff wandering round with plates of hot food looking for tables as orders had been processed without a table number . Beware people who don’t have time to just sit and wait all day .

Poor customer service.

I've been to a few different ones. My local one in Bolton is generally great. However attended the Lytham St Annes one and encountered 2 seperate issues with no resolution. I contacted customer services to give them a change to resolve this and the attitude I received was 'what do you want me to do about it?'. Eventually agreed to refund me what they'd overcharged but then never followed through. Awful customer service, really put me off returning to that store.

Visited the Rugby garden centre for the second time today the first being the opening day when everything was perfect, all bells and whistles, but today just two weeks later it was terrible, the plant gifts for Mother’s Day were in a poor condition looking very sad and bedraggled, decided to have lunch in the restaurant, this was a BIG mistake hot drinks arrived promptly, 1 of the children chose the lunch bag, had to eat the food in reverse and we waited for over an hour for the hot food to arrive which included the jam sandwich for the lunch bag which had gone dry, the order also included brown ciabatta rolls, received white the filling needed a magnifying glass to see it particularly the pork, one of the orders was a child’s cheese burger and chips which was dry and only about six chips on the plate. As by now we were very hungry we could not be bothered to complain, I do think the restaurant is far to big, no cutlery available, glassware murky, plenty of staff but run ragged. We then visited the outdoor furniture area which is covered with artificial grass to our horror two customers with dogs allowed them to urinate against a table leg and on to the grass, why, can you not have a policy that all people who bring in dogs carry a spray bottle with anti bacterial water in, like the do abroad to clear up the mess. Have given one star for the friendly staff, though very few on the shop floor and the poor hardworking waiting staff in the restaurant. Will not be returning. Thought Dobbies was bad but they are A1 in comparison.

Don’t bother trying to get a sandwich and cup of tea between 1100 and 1130 They don’t serve any food

Restaurant supervisor told us we could not have our small, nervous dog on our knee. The dog was not touching furniture, she’s too small. The supervisor was unable to provide a reason beyond “it’s the rules”. We were in the dog section at the time. This area is cold, the seating is cramped and there are old crumbs under the glass table tops - a much likelier source of microbes than a dog kept well away from the table.

Excellent plants and are growing well, however the administration of orders is poor !! As for the third time I have had to chase their order department for taking money from my account twice for the same order, this having promised it will be refunded within five days. Latest contact with company ten days ago !!!!!

Lovely plants and great packaging!!
Very happy and will purchase again online from BGC

Easy online purchase and good young root single stalk privet plants delivered quickly. New plants look very good, with plenty of new shoots that will hopefully burst into life soon.

Today has been my first chance to enjoy my new garden furniture. It was easy to put together and is fantastic quality. I'm really looking forward to summer now.

High quality bare root hawthorn plants for hedging.
No problems at all. Great service.

I booked a cream tea for my mam and myself in the new British Garden Centre in Gosforth for Monday 3rd of March.
I paid online the week before I went for my cream tea.
When I arrived I was told that it was not up and running yet and there was no cream tea available.
We were VERY DISAPPOINTED and it was POOR CUSTOMER SERVICE.
No one rang us to inform us after we had paid that it was cancelled.
We were really looking forward to this and it wasn’t a very pleasant experience.

I visited the Louth garden centre today to have lunch and coffee none of us had coffee at nearly 4 pounds A CUP. it was a very disappointing visit.We didn't stay for lunch.Will not be returning.

Ordered carvey baguette came in a bread bun !!!
Carvery£12.99
Ordered turkey 2 very thinly cut slices
Vegs good but look warm
Tea for 2 small pot !!! 1 cup each
2.50 per person !!!
Poor value for £27.60
On the upside refunded
Money for 9.50 bun as sent it back
Staff very courteous

Chilton Garden when for cavery sunday very poor luke warm hot drinks where deliverd when getting food so was only warm as well dont recomend wont be going back

Bought a product online good service well delivered, well priced and very happy with the service overall

Went to woodthorpe garden centre last year and had the Brie and bacon panini when it arrived may have just ordered a warm panini with no filling as it had a slither of bacon across the middle and the tiniest slither of non existent Brie along the middle. Thought we’d try the Louth restaurant and ordered the same thinking it was just a bad one last time and just the same. Appalling definitely wouldn’t have food again.