Shopping Experience I
I purchased a two wheeled tractor and double blade cutting bar at a cost of£1500. I was told it had a two yr warranty(which I have only just received).During use I had six faults due to poor pre delivery checks.Machine used for a few months then put away until this spring.On using again noticed more faults and noticed drive belt frayed,phone BSG and they said they would pick it up,no mention of delivery charges. They returned machine,they had fitted new belt and done a few adjustments. A few days later the bill arrived £129. When I challenged this they said I must have missused machine,I disputed this and bill was reduced to £103.82.On using machine again the belt started to wear again,I removed the casing and found a casting fault that was cutting into belt,so Jezz cameout and fitted a new blade and filed down the fault.As this wasn't due to my so called rough handling I was expecting a refund of money paid.This proved very difficult after two weeks of numerous phone calls,one call being cut off by owner,we eventually paid £35. This may seem a small amount,but we were sold a faulty machine and the aggravation was far worse than the cost.