My bradgate is brilliant efficent a good investment sanves around £1500 per year on heating costs compared to othe r houses identical to mine with 2 people . My only concern is the stainless stee... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
extremely helpful, took a long time to clearly explain why our stove wasn't working as well as it should and to suggest ways of improving its use. Helpful follow up emails too. Would not hesitate to... Voir plus
L'entreprise a répondu
Had a small question. Company gave immediate and full answer. We are very happy with the product and respnse. All companies should behave like this! (But they don't)
L'entreprise a répondu
Our Burley Hollywell wood burner is amazing and it is a highly efficient piece of kit, providing you use it properly! We spoke to Chris Astley-Stone at Burley in Oakham, he was so knowledgeable... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are Burley Appliances, a proud UK manufacturer based in the heart of Oakham, England. For 50 years, we've dedicated ourselves to designing and crafting some of the world's most efficient and cleanest flueless gas fires and wood-burning stoves right here in the UK. We believe that exceptional warmth shouldn't come at the cost of the environment. That's why our stoves are meticulously engineered to deliver impressive heat output while significantly reducing emissions. This commitment ensures you not only enjoy a cosy and comfortable home but also benefit from a truly sustainable and cost-effective heating solution. We're passionate about quality and supporting local businesses, which is why our products are exclusively sold through a trusted network of independent retailers. You can find your nearest Burley stockist and experience the difference for yourself at burley.co.uk/stockists/. Choose Burley for an innovative, efficient, and environmentally conscious way to heat your home.
Coordonnées de contact
Lands End Way, LE15 6RB, Oakham, Royaume-Uni
- info@burley.co.uk
- www.burley.co.uk
4,8
Excellent
136 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The person I spoke to was very helpful…
The person I spoke to was very helpful . He had answers to all my questions. He showed concern to my issues. His suggestions for solving my problems were excellent. His promises to email me were appreciated and he did so as promised.
23 janvier 2026
Réponse de Burley Appliances Ltd
Hi John, Thanks so much for the review! Delighted to hear that you found the advice helpful and that the solutions provided worked for you. We always aim to treat every technical issue with the attention it deserves, and we make it a point to follow up with emails containing all the necessary documents. We’ll be sure to pass on your thanks to Chris for looking after you and making sure all your questions were answered.
Absolutely fantastic customer service
Absolutely fantastic customer service. I asked a not so simple question and got a detailed answer within hours, which completely solved my problem. I couldn’t ask for more. Thank you.
22 janvier 2026
Réponse de Burley Appliances Ltd
Hi Philip, Thanks for the great review! We’re really pleased to hear that we could get that problem sorted for you so quickly. We actually enjoy the "not so simple" questions here. We’ll be sure to pass on your thanks to Chris for providing that detailed answer.
Great customer service talked me…
Great customer service talked me through exactly what I needed and sent me it written in email with links, very friendly and helpful
22 janvier 2026
Réponse de Burley Appliances Ltd
Hi Lisa, Thanks so much for the review! We’re really glad to hear that you found the advice helpful and that having the details and links in an email made things easier for you. We find that following up a technical chat with a written summary is the best way to make sure you have everything you need to get the best out of your Burley stove. We'll be sure to pass on your thanks to Chris for his help!
chris astley-stone was first class.
21 janvier 2026
Réponse de Burley Appliances Ltd
Hi Nigel, Thanks so much for the 5-star review! We’re delighted to hear you had such a positive experience. We’ll be sure to pass on your thanks to Chris—he always appreciates the feedback and will be glad to hear he was able to help.
Had an issue with high CO emissions
Had an issue with high CO emissions, engineer condemned flueless gas fire.
Contacted your Chris and he was very helpful in putting the engineer right, 👍
Fire has now been passed and we'll be using it tonight.
Please give Chris a pat on the back from me.
Bob Taulor
27 novembre 2025
Réponse de Burley Appliances Ltd
Hi Bob, Thanks so much for the review! We’re delighted to hear that the fire is back up and running and that you're once again enjoying its efficient warmth. Flueless gas technology is very specialised, so we’re always happy to provide the necessary technical support to engineers to ensure everything is tested correctly and safely. We’ll be sure to pass on your thanks to Chris and give him that pat on the back!
Enjoy the warmth this evening.
Post Discussion comments
Your speaker was clear and direct but I am still confused as he insisted that
the draft gap should be at the back / rear at the top of the fire but we have a definite one inch gap at the front. The top plate is firmly in place.
8 janvier 2026
Réponse de Burley Appliances Ltd
Hi Anthony, Thank you for your feedback. We believe you spoke with Chris in Technical, and an email was sent across, but we’re sorry to hear there is still some confusion regarding the setup. To clarify, your stove actually has two separate baffle components that work together. The Lower Stainless Steel Baffle: This sits further down and is designed with a gap at the back. The Upper vermiculite Baffle: This sits above the steel one and must have a gap at the front. Please email or call Chris back directly; he’ll be more than happy to talk you through it step-by-step or look at a photo to ensure everything is positioned perfectly for you.
My bradgate is brilliant efficent a…
My bradgate is brilliant efficent a good investment
sanves around £1500 per year on heating costs compared to othe r houses identical to mine with 2 people .
My only concern is the stainless steel mesh on the Baflle cannot be purchased from stove and solar
I have the new baffle which i purched a few years ago which caters for the mesh by simply slide /bend into position
16 janvier 2026
Réponse de Burley Appliances Ltd
Hi Luigi, Thank you for the 5-star review! It is incredible to hear that your Bradgate is saving you around £1,500 a year on heating costs, which really highlights the world-class efficiency we strive for with our wood-burning stoves. Regarding your concern about the stainless steel mesh for your baffle: please don't worry that it isn't listed on one specific site. While we don't retail directly, you can purchase spare parts for your stove from your retailer or contact us for more information.
I spoke to Chris in tech
I spoke to Chris in tech. support and even though we have not bought our stove yet he took the time to give me loads of useful advice. We are moving from Bristol to a little bungalow in Ross on Wye and are so excited to finally get a fire to sit beside in the cold months of the year.
15 janvier 2026
Réponse de Burley Appliances Ltd
Hi Paul, Thank you so much for the 5-star review! We’re delighted that the technical advice was helpful. A bungalow is a perfect setting for a Burley stove, and we're sure it will make those cold months very cosy once you're settled in. We'll be sure to pass on your thanks to Chris as well. If you have any more questions as the installation progresses, please don't hesitate to give us another call!
Very good technical advise
9 janvier 2026
Réponse de Burley Appliances Ltd
Hi Ray, Thanks for the 5-star review! We're really glad you found our technical advice helpful. We try to make sure our support is as thorough and clear as possible so you can get the best out of your appliance, even the older ones. If you ever need anything else, just get in touch.
Great log fire from Burley and made in…
Great log fire from Burley and made in the UK 🇬🇧
Great customer service well done Team Burley both fire & service super efficient
8 janvier 2026
Réponse de Burley Appliances Ltd
Hi Mark, Thanks so much for the great review! We’re really glad to hear you're happy with your stove and the service from the team. We take a lot of pride in manufacturing our fires here in the UK, so it’s great to see that mentioned. It’s a real boost for the team to know that both the fire and our support are hitting are 5 star. Enjoy the warmth!
Excellent response and technical advise…
Excellent response and technical advise from Chris, very prompt.
9 janvier 2026
Réponse de Burley Appliances Ltd
Hi Peter, Thanks so much for the 5-star review! We're glad you found the technical advice useful. We’re always aiming to get back to our customers as quickly as possible, so it's great to hear you found the service prompt. We'll be sure to pass on your thanks to Chris as he always appreciates the feedback! If you need any more technical support in the future, just let us know.
Rapid response
Rapid response, full infornation sent along with update I didn’t know existed
5 janvier 2026
Réponse de Burley Appliances Ltd
Dear Ian, Thank you for the fantastic review! I am pleased that we could provide you with that information so quickly. At Burley, ensuring our customers have the most current technical data is a priority for us to help them get the best performance from their stoves. If you need any further assistance, please don't hesitate to get in touch with us again.
Very helpful
Very helpful - sent the instructions swiftly. Thank you.
It would be helpful if there was a video showing how to dismantle and reassemble the bricks for when the chimney is being swept.
18 décembre 2025
Réponse de Burley Appliances Ltd
Dear Toby, Thank you for the review! I’m glad we could get those instructions to you in good time. Your suggestion regarding a video for the firebricks is a great idea. Proper maintenance and chimney sweeping are vital, and a visual guide would be a great addition to our written technical guides. I’ll certainly share this with our team for future consideration.
Réponse de Burley Appliances Ltd
Dear Diane, Thank you so much for your truly excellent 5-star review! We are absolutely delighted to hear that you find our products excellent and our team very helpful. Hearing that you would recommend Burley Appliances 100% is the highest compliment we can receive! We appreciate you taking the time to share your positive experience.
Réponse de Burley Appliances Ltd
Hello Malcolm, Thank you for your 5-star feedback. We're glad to hear that the service you received regarding your query was fast and professional. Please let us know if you need any further assistance in future.
Burley Bradgate a great piece of kit
We purchased a Burley Bradgate a few years ago. What a great piece of kit. State of the art in stoves. Kicks out loads of heat with very few logs a very efficient stove. The aftersales support is spot on. Nothing is too much trouble. All advice is carefully explained with patience and understanding for the less technical. British made which is a bonus.
2 décembre 2025
Avis spontané
Réponse de Burley Appliances Ltd
Hello Angus, that is excellent to hear! Thank you so much for taking the time to send us such positive feedback about your Burley Bradgate stove. We designed the Bradgate to be extremely efficient at 82.9%, so we're thrilled that you are experiencing its capability firsthand, getting "loads of heat with very few logs." We are also very pleased that our after-sales support met your needs. We pride ourselves on being friendly but technically minded, and making sure that all advice is clearly explained, regardless of the customer's technical background. As a British manufacturer based right here in Rutland, your kind words about the quality of our UK-made stoves mean a great deal to the whole team. Thank you again for choosing a Burley stove. If you ever have any further questions about maximising your stove's performance, please don't hesitate to contact us.
Excellent advice
Chris Astley-Stone provided me with excellent advice along with very informative email. His advice has led to a much more efficient way of lighting our Burley stove.
28 novembre 2025
Réponse de Burley Appliances Ltd
Hello Jon, Thank you for your feedback! We are very pleased to hear that the advice Chris provided, along with the detailed email, has significantly improved how you light your Burley stove. Getting the right technique is essential for achieving the best performance and efficiency from a modern EcoDesign stove. If you have any further questions as you continue to use your stove, please feel free to contact us.
Very helpful.
4 décembre 2025
Réponse de Burley Appliances Ltd
Hello Steve, Thank you for your 5-star feedback! We're glad to hear that we were very helpful. We appreciate you letting us know.
Responsive!
The fact that they responded to my inquiry very timely and thoroughly, from across the pond.
4 décembre 2025
Réponse de Burley Appliances Ltd
Dear Jim, Thank you very much for your fantastic 5-star review! We were delighted to receive your inquiry and are very pleased to hear that we were able to help you all the way across the pond! While we haven't sold our products in the USA for over 15 years, we are always happy to help our stateside friends with technical guidance and support for their older Burley electric fires. We appreciate you taking the time to share your positive experience.
Really helpful
Really helpful on the phone and followed up with a really informative email
5 décembre 2025
Réponse de Burley Appliances Ltd
Dear Jackie, Thank you very much for your excellent 5-star review! We are so pleased to hear that you found the assistance really helpful on the phone and that we followed up with a really informative email. Your positive feedback is greatly appreciated.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.