Busy Bees Nurseries - Busy Bees at Lightwater Avis 

Staff sickness and staff turnover have resulted in rooms being combined and lots of different agency staff which is very unsettling for children. Staff are very inexperienced and lack any accountability. Lack of clear communication with parents. When discussing this with the manager there was lack of understanding and given very robotic response. Really concerning and would not recommend

The lightwater Busy Bees is a nursery that has come a long way in a short time. They had some real issues in 2023 with management turnover, but significant changes have been made and it is much improved. The staff in the rooms are kind and welcoming, and the children have fun and are safe. They have the children’s best interests at heart and really do want them to do well. It has recently had new toys and resources which the children love. As part of a bigger organisation the staff can sometimes be stuck with decisions out of their hands, which makes it frustrating for all. But our children walk in happily in the mornings and are happy when we collect them, and we listen to their voice as they are strong willed and opinionated! They love the weekly extra clubs and Zumba with the manager Chloe.

Multiple incidents on my children’s first day which lead to me removing them from the nursery and having to make a formal complaint to the nursery and Ofsted. Personally wouldn’t recommend this nursery after my experience and would not trust them with my children ever again.

The staff that look after the kids are amazing and this would be an exceptional nursery, hower the confused management and there pointless bureaucratic procedures really let the place down.
For example the parents use to be able to drop the children off 5 or 10 minutes early, because this meant the parents were dropping their kids off in staggered intervals there was enough parking spaces.
Sadly management have now said all kids due in at 8am cannot be dropped off any earlier or they will be charged, even 1 minute early would mean a fine.
Because all the parents now arrive at the same time, it is absolute pandemonium in the small car park, everyone is getting blocked in by other parents.
The car park only has room for about 12 cars, and at least half of those are already used up by staff.
Other problems I have faced dropping off my son, is around half terms/holidays, and that is management telling us the wrong dates that are kids can return from their holidays.
Twice now we have had too go and get our son just after he was dropped off, because we had been told the wrong return date by management.