BuyaCar.co.uk Avis 

I was very pleased with the service I received from the whole buyacar team. I have purchased two cars from them and I have no complaints. Any questions I had or any issues were dealt with correctly in a prompt and polite manner.

Responsive and very helpful.
Caring about their customers and deals with the issues in a timely manner
Very thankful for all your help
My car is in a great condition and I enjoy driving it!

It was excellent service. Easy and simple

Great service and very happy with the car.

from selecting the car to receiving the car was a smooth and easy process. The staff always acted quickly to get things moving and was friendly when responding to questions. I was informed about the order updates all the time and received the car in good time!

The one star is for how easy it is to get the car. Very easy process. I would in fact give zero stars if I could for the service thereafter.
When the car got delivered it had a broken brake light, which they said they will pay for but we had to sort out getting it fixed. We had to take it to a Halfords which was 30 mins away. Had to take 2x cars because they needed the car all day to do diagnostics. So 30 min drive back home. Then another 30 min drive to collect it and then a 30 min drive home, again in 2 cars.
The second key didn’t work. They told us to take it to our nearest Land Rover and they would repair it free or charge. Guess what, our nearest Land Rover is 30 mins away.
The radio kept cutting out.
Then whilst visiting family; my wife noticed the engine was smoking. Thank god we opted for the additional warranty. The car got collected and taken to nearest Land Rover. Our car was ‘missing’ for 4 days and nobody knew where our car was, and the garage didn’t know who it belonged to. We weren’t given a courtesy car until the car was checked over to make sure we weren’t at fault. Anyway, Land Rover eventually checked over the car and told us that one of injectors was leaking oil and diesel - so that caused the engine problem.
Not only that; we learnt that the front brake discs and pads had to be changed there and then because the car was dangerous to drive. One of the front tyres also needed changing because it was very close to the legal limit.
All in all, a couple of grands worth of work that needed doing.
I won’t lie - they paid for all the works to be complete without a fuss and we eventually got our car back after a couple of weeks.

Obviously, we made a complaint after hearing about the poor standard of the vehicle we had been sold. Their website states that they offer peace of mind and that the car undergoes rigorous testing - PLEASE NOTE: THEY DO NOT UNDERTAKE ANY TESTING THEMSELVES. THE DEALERS THEY GET THE CARS FROM DO THE MOT’s AND THEY DO NOT HAVE TO INCLUDE THE ADVISORIES - IT IS AT THEIR DISCRETION (which of course they won’t add because they want rid of the cars)

In our complaint we expressed that we felt really let down by the fact that we were under the impression we would be getting a good quality car (and paying £450 a month for it) and this just wasn’t the case. We wanted to return the car and have no further dealings with this company. They refused and continue to refuse now. Their response is consistently that the consumer act states that they must be given an opportunity to make it right first. They happily throw money at the car but we have to do all the running around to get it done. They don’t seem to understand that we disagree with the company and how it works. They refuse to listen to our reasonings and concerns and just throw that back every single time.

They admitted in their emails to us that they ask that their dealers provide cars with a minimum standard to last the first 1000-3000 miles and they did what was easier for them by paying for the repairs rather than taking the car back.

They still refused even though my wife suffers with anxiety and is worrying about the state of the car and doesn’t want to drive it.

They do not have their customers best interests at heart at all. We are taking the matter further and I urge anyone looking at buying a car this way to reconsider. I wouldn’t use one of these companies ever again.

Oh and we’ve only had the car for 2 months.

Being able to buy a car from anywhere in the country really opens the selection. They delivered my car quickly once all the checks were carried out. They have been consistently polite and approachable and have dealt with all queries throughout the process of before and after buying my car very quickly.
Customer service is excellent. Could not recommend this company more.

Highly recommend. I am a customer since 2014, never get disappointed.

It was a great experience buying a car online from buy a car.com very simple and easy process from start to end. Buyacar team very helpful with start to got my car thanks to buyacar.com team help me find my dream car thanks

I found this company whilst searching for cars online and they beat the prices of most places simply due to how much selection they have! Being able to buy a car from anywhere in the country really opens up the selection. They delivered my car quickly once all the checks were carried out and when I had some issues they transported back to the dealership to fix it and compensated me for my lack of vehicle in the meantime! They really out the customer first and they're customer service is excellent. Could not recommend this company more

My old car had done me proud but I was definitely overdue a newer one. I was nervous about buying a car online, but I had no need to worry. From putting down a deposit, I was contacted regularly with updates and phone calls and emails were answered quickly. 2 weeks later, my car was delivered and I couldn’t be happier. I even recommended Buyacar to my sister who is happily driving her car bought through them. Will definitely use again. Thank you Buyacar.

Good service, excellent

The team at buyacar have been absolutely fantastic. They have been consistently polite and approachable and have dealt with all queries throughout the process of buying our car very quickly. I would recommend the service to anyone.

Had a few issues with my vehicle at first. but Francesca has gone above and beyond to sort this for me. I am incredibly grateful. Givion has been amazing to. Although I was initially disappointed I cannot complain with the customer service, it was impeccable

I had a great experience buying my car with buyacar thr application was quick and easy, communication was great the whole way through the process, I would personally use again and recommend to anybody looking to buy a new car.

It was my first car to buy and they did a great job . all the process was smooth and easy to understand all the steps . My car was delivered at my door steps and I avoided all the hassle . Really satisfied with their Customer Service . Thank you .

From start to finish it was smooth and painless help and getting a car. Finance was very easy to sort out and the car arrived 6 hours earlier than was expected.

When one car suddenly went they quickly found a backup which was better than original

Thanks

I have used Buy A Car twice now and in both instances the process has been well managed and simple. They took care of the trade in on my first vehicle for my new car and ensured I had a vehicle at all times. I will definitely be using them again for my 3rd car in couple of years time.

Really please how it all went, had no problems whatsoever I’m in love with my new car I’ve had it for 3 months without any problems