BVG Automotive Avis 

I purchased my Volvo v60 from Amin and the team approximately a month ago now (almost) and wanted to say a few things about my experience.

Upon enquiring the team were lovely, they sent me videos of the car and highlighted areas of ware and tear. Amin didn’t skip a beat. I drove four hours on a Friday and arrived to a freshly valeted car ready for her four hour drive back to Suffolk.

I found the guys overall welcoming, warm and polite - I was left to fully inspect whilst we waited for paperwork and payment to process.
On the drive home I did encounter a few small issues, these were promptly resolved by Mike and Zain in after sales, I had her back within a week which was impressive as the expectation is approximately between 4-8 (FCA guidelines)

But the real reason I needed to reach out and express my true thanks to Mike and the team. Shortly into ownership I had a steering wheel button fail, once again the boys were on it - it was promptly booked into my loc Volvo dealership for replacement.. I collected the car thinking “all done, amazing” - to realise I’d lost Apple play. I was devastated as it’s a key feature to the car and something I rely on every day with motherhood and work. Anyway, between me, Mike, Volvo and Volvo UK we managed to establish that it had genuine software and Volvo had made a mistake.
Volvo, typically only discounted the repairs and refused to rectify it. I also had a bit of an awkward experience as some of the staff recognised me and reached out whilst my vehicle was in for work and made me uncomfortable.. (none of this is BVG’s fault, problem or really something they should give 1 t*ss about..) but do you know what Mike did? He understood my qualms about it being a key feature, and instead of putting me through any hassle or stress.. he authorised for another local Volvo to re-fit the software at another cost of 300£.

From one human to another, it meant the world, things have been up and down with this car and I am aware on what she’s cost them, both in time and money. And sincerely would like to say, if you’re a young mum, you love your car, you want someone who’ll understand? You can count on everyone at BVG. And yes, I trawled all of the reviews and feel this is also why it’s important to share this experience. They had no liability but took it all, they have paid before I’ve collected the car each time and everyone who’s returned my calls has been genuinely lovely.

Anyway, if you made it to the end of my ramble, thankyou - now go and see that car you’re thinking about. I dreamed of mine for four years and thanks to these guys I am now really proud to drive around wearing BVG’s badges 🫶🏻🖤

DO NOT BUY FROM BVG !!!!

Without question, this has been one of the worst customer service experiences I have ever encountered.

I purchased a 2016 Audi Q3 from BVG Automotive for £12,500. Approximately four months later, the vehicle developed a serious intermittent fault where the glow plug warning light repeatedly flashed, the vehicle entered limp mode and suffered a significant loss of power whilst driving.

I immediately paid for an independent garage to investigate the issue. During their initial diagnostics they identified a turbo boost control/turbocharger-related fault before it disappeared from diagnostics, demonstrating the intermittent nature of the issue.

BVG Automotive then had my vehicle in their possession for approximately one week to investigate the exact same fault. I was advised there were no faults with the vehicle and collected it believing the issue had been resolved. The very next day, the exact same fault occurred again whilst driving.

Despite providing video evidence of the recurring fault, BVG Automotive have advised they will only consider my rejection if they are able to reproduce the fault during another inspection. I find this extremely frustrating given they have already had the opportunity to inspect the vehicle for a week and concluded there was no fault, only for the identical issue to reoccur immediately afterwards.

I have even advised BVG Automotive that I am considering paying approximately £600 for Audi's most comprehensive diagnostic inspection and vehicle health report. Despite this, they have confirmed that even if Audi identify the fault, they would still wish to inspect the vehicle themselves before making any decision. I struggle to understand why another inspection by the same garage would produce a different outcome when they have already failed to identify the fault once before.

To make matters worse, since the vehicle was returned to me, the automatic stop/start system has stopped working and the electrically folding wing mirrors no longer function correctly. BVG Automotive have acknowledged the mirror issue and confirmed they would reimburse the repair cost.

The after sales service has been extremely poor. Numerous telephone calls to the after sales department went unanswered, making it incredibly difficult to discuss what is clearly a serious issue. Before attending the dealership in person, I repeatedly attempted to resolve the matter by telephone and email. I was later disappointed to receive an email suggesting that my intention to attend the showroom amounted to a 'threat', when I was simply trying to speak to somebody after repeatedly failing to make contact.

I would also encourage anyone purchasing a vehicle to fully understand the difference between a dealer warranty and your statutory rights under the Consumer Rights Act 2015. Throughout my complaint I was repeatedly referred to the expiry of the three-month warranty, despite my complaint being made under my statutory consumer rights.

I have now taken independent legal advice and will be pursuing this matter through the appropriate legal channels.

Based on my experience, I cannot recommend BVG Automotive. My disappointment is not simply because the vehicle developed an intermittent fault, faults can happen with any used car. My disappointment is the way the matter has been handled once the fault was reported.

I also discovered during this process that AA Cars have confirmed to me in writing that BVG Automotive no longer has any affiliation or commercial relationship with the AA. Despite this, AA branding remains displayed within the showroom / website. I have reported this to the AA and provided photographic evidence and this has been passed to their investigation team.

I appreciate that BVG Automotive may choose to respond publicly to this review, as they have done with others. However, every statement I have made above is a factual account of my own experience and is supported by documentary evidence, including emails, video footage, invoices and call records.

**RESPONCE TO BVG REPLY**

I have since Instructed Audi to carry out a diagnostics and within an hour provided me with a full report and diagnosed the issue that I told you it was in the first place...…? . In total this has cost over £650 and a month of stress.

BVG will try wrap you up with '3 month warranty' and then a solicitor will email you trying to again wrap you up. I won't let this go and I will continue this through the legal channels.

This is my own experience and it seems to be the same of many others I have read. Pay the extra money and buy from the Manufacturer direct. Any issues and they will sort it out straight away without any of this.

We bought a zest yellow Kia Stonic from BVG, had it delivered without any fuss, car was as described and in the condition stated. Dealt with Jay initially and then Shah. Both very courteous and prompt with replies. This is the first time I've bought a car without seeing it. When Ray delivered it, which was within the agreed time, he was patient and let me look the car over, he was very professional and polite. All in all a great experience.

Hemn excellent service very professional.
Thorough check of vehicle.
Polite & pleasant.
Will use this company again.

"I recently had the pleasure of selling my car to BVG Automotive, and I must say the entire experience exceeded my expectations. Jay, who came to inspect the car, was absolutely brilliant! From the moment he arrived, his professionalism, expertise, and friendly attitude stood out.

Tony was great and guided me through the process well. Would recommend!

Great experience with Car wow, BVG Automotive and especially Jay who collected the car.

Great communication from Jay once car purchased and collection was a breeze.

Would happily deal with again.

Jay was excellent and the transaction was very smooth highly recommended

Hemn was a great guy. Very thorough and fair. Credit to his company leaving very early to pick up the car

Tony from after sales team very patient and really good service

Excellent service Chris was extremely helpful it was my first visit there with my car and I couldn’t have asked for for better. I felt they were extremely honest about what my car needed with very fast service thank you they will definitely be my go to local garage from now onwards highly recommend.I always feel (as a woman)uncomfortable going into a male environment but the girls on the phone were great and Chris very quickly made me feel trusting of the situation I was in having had my car brake down and be towed into them and they were great.

Kassh from BVG was amazing, really friendly and approachable. He was in contact throughout, and was able to explain process and other important parts!

Was nervous about selling but Kassh took that away and I will definitely keep him in mind for any future advice.

Thank you so much Kassh!

Sold my car online with Carwow. It was bought by BVG and Hemn came to check the car and sort out the sale. He was very polite and professional. Very easy transaction. Would definitely recommend

Great customer service with Kassh really friendly.

Kassh came from bvg automotive . Very happy with the inspection and his professional attitude.

Jay was efficient and thoughtful. I had great experience selling my car through him. Knows a lot about cars.

Kassh came to check and price my car. Super easy, great communication. Turned up exactly on time. Very knowledgable and friendly. Will use again.

Sold Kia Stinger via CarWoW.

BVG, where very good, professional throughout the process, collected and communicated through the collection process.

Great experience selling my car with Kaash. Fast and professional. Would recommend!

I took delivery of my brand new Porsche from Ali at BVG & I must say, 10/10 service. I would 100% be using them again for the next purchase. Thank you guys!