Cabela's Avis 

I received incredible service at the Green Bay store from Robert and Brian (boat department) while purchasing a trolling motor for Mt pontoon boat. The two of them teamed up and provided me with all the accurate information I needed to known to complete my project. This type of "service with a smile" seldom occurs! Thank you!

Their prices are higher than balls on a giraffe. $90 for a pair of pants? Only a place for the rich, not the common man.

We visited the Hamburg location this weekend to buy a 6 compartment camp cupboard. It’s about 1,5hours from where we live so about 3 hours total drive time. Once we got home we opened the box and the carrying case and there’s damage to the top of the cupboard. We called the store, the catalogue and then chatted with customer service to ask what our return options would be since we don’t want to drive that far again just to exchange it. The options we got were return through shipping but you have to pay for shipping yourself and then once they receive the return it can take up to 3 weeks for them to inspect it and make a decision. This is the worst customer service I’ve ever had. For a billion dollar company to let your customers pay for that is crazy to me. We’re not planning on buying from this place anytime soon.

Horrible, I need some turkey ammo for a hunt coming up, their website has a photo of a box of 12 gauge but the item description says 20 gauge. I thought I was ordering 12 but got 20. They actually argued that it was my fault, never again.....

A person with a concealed permit is still waiting almost three weeks to have his 22 gun released! This is just wrong already screened in oregon system release the damn gun!

I tried to purchase a fishing bag that was on sale for club customers. In order to get the club discount under the price listed there is a prompt to apply for "Club membership". The customer is also required to apply for the Cabela's Capitol One card. An additional 20 points is awarded upon first purchase.

I did both, Club and Card application attempted to purchase the bag but had no CVV #. Capitol One's site states that you can download a virtual card and get the information there. I did that. Well, you cannot get the information unless you have a purchase on file.
I called Capital One and was told I had to wait for the card to arrive in the mail. Unfortunately the sale will end before I receive the card.

So here's my complaint. Cabelas makes it look like if you 'apply now' and go through all the B.S. you are eligible for the discount.

I find it deceiving at the very least. And, as it certainly appears to be intentional, it is dishonest, and somewhat fraudulent.

There are many outfitters that I have and will continue to use. Cabela's/Bass Pro are bottom dwellers on the list, and I will be hard pressed to do any business with them again.

Don’t buy the Cabala Clam canopy. Not worth the money and return policy is nil, 60 days. Ours had 5 grommets rip off. Cabala says ‘sorry, it’s after 60 days, call Clam’. Called Clam and their response was ‘sorry, not covered by weather related damage.’ Oh, so only use on sunny cloudless days. End of my Clam days.

Customer service is lacking at the very best !!! Stopped in at Cabela’s in Ashwaubenon, WI. To purchase a firearm and it took over an hour, just to get someone to assist, and after purchase, expect to wait another 2 to 3 hours to submit paperwork. Ended up, leaving and going to Scheels, in which the whole buying process was very pleasing and quick. I was in an out of Scheels in less than an hour. I will never buy a firearm from Cabela’s again.

I had an error on my Fed gun form. Pushed the wrong button while using a piece of computer equipment that I had never used before. I was told "Sorry. It will be 90 to 120 days before you can get your hand gun. Given the impression that this was a Fed program. OK, went home. Next day I call ATF&E to find out how we can correct the situation. I am told that this is not a Federal program. The nice man at the ATF&E suggested just correcting the form and sending it in... but Cabela's uses a 'tablet', very hard to correct. The next day, I went back to Cabela's to discuss what the ATF&E man called a clercial error. I asked for the Manager on Duty. Young man said he was it. I got about 1/2 way through my explaniation and he shut me down. "Nothing to be done" "90 to 120 days" I asked if he could tell me if it would be 90 or 120 days. Answer was "NO". I passed on the ATG&E suggestion that we talk to the FBI rep or the Cabela's IT man and see if we could solve the problem. "NO" Could he put me in touch with his IT man? "NO" Could I talk to his supervisor? "NO". Could he give me his supervisior's name? "NO" And he made it quite clear that he felt that I was a simpleton and that he held the whip hand and there was nothing I could do about it. He was intentionally rude and overbearing. I didn't want to loose my temper, so I left. I have tried to reach upper management at Cabela's or Bass Pro for the last 2 days. Something that the corperation makes very hard to do. No calls. No e-mail. This is where we're at. They have my $900 and I ain't got squat.

Ordered items, came in two packages. Got one, an fighting to get the second one. Online store sucks on the shipping end. Only been 18 days waiting. I'll defiantly order amazon before cabelas again.

I've now spoken to two Cabela's reps about my return. The last one as I was speaking, put me on hold.....as I was in mid sentence! They've had my return for 17 days and I was told to expect 3 to 4 weeks to get my credit card refunded. In the meantime Cabela's has inundated my email with spam and sales promotions. What a crappy experience. I will never use this outdated company again.

I would give you no stars if it was an option I ordered a carhett sweatshirt that came with the inksensor tag I contacted them so I could ship it back to have it removed as the closest store to me is 3.5 hrs away the lady said no they would have to do it as a return and send me a new one which seeing it was limited edition they were sold out so my only option was to return it or walk around with ink tag lol Yah well amazing staff at the tractor supply with open arms and outstanding customer service took it off for us as long as we showed them a receipt to prove it wasn't stolen so now we shop at tractor supply and will never buy and have told all our friends about the awful experience

Was ready to drop a couple grand on a new rifle scope there but due to the non existent customer service and crazy wait times, I will take my business elsewhere. They need to divide their customer service between people who are purchasing firearms vs people who just want to buy accessories. Place is worse than the department of motor vehicles.

Today I and my wife went to cabelas to buy a hunting scope . We registered for a number like they said,we waited for one hour and 15 minutes and when I said that I will complain the lady went behind the gun counter and looked for the scope .She said we dont have it .They wasted our time for a chinese scope they did not have .they dont have respect for customers.

I made an online order. After two weeks it had not arrived at the store for pickup. I went to purchase a different item in person and they had the thing I had ordered online in stock so I bought it and they told me I had to call customer service to cancel the online order. The guy on the phone gave me the run around but told me he would get it cancelled. Well, they charged me for online purchase of the item that day and finally sent it to the store AFTER I asked them to cancel it. I don’t know what in the world is going on with this store these days but they’re not organized and don’t seem to give a h about wasting peoples time and making false charges on peoples credit card after you ask them to cancel an order they slack off on for two weeks.

Excellent website experience. Ship to store at no cost option is great. Always prompt delivery. Private label clothing is typically excellent quality with consistent sizing.

placed an online order for a $75 gift and found out it is shipping out via regular USPS mail. NO TRACKING, NO INSURANCE. Unacceptable practice not protecting the customer. No notification of such policy during the ordering process either. Only found out by checking my order for tracking information, then calling customer service to ask why. DO NOT ORDER GIFTS CARDS FOR DELIVERY

Location in Glendale, Az gave us a terrible experience! Don’t come here if you want good service for your business! We were checked in and in queue for awhile and their system kicked us out. We brought the incident to the staff but they didn’t help or do anything! Still waiting… for almost an hour now. Nice job Cabelas!

Ordered item on November 28th, paid 8.99 for express shipping and was gaurenteed November 30th delivery. No delivery on the 30th called and asked why did I pay for express shipping if that is not happening. Was told will recieve item tomorrow. Still no delivery, so called back wanting refund for entire order. Was now told cant do that because item shipped, so asked for refund on express shipping because this is not express, that they did however after I got off the phone with customer service got an email stating item comming in on the fastest boat!!? Wth is it 3 miles off the coast of Guam?

Pity you don’t have a - star
I ordered a left handed rifle by mistake, called them right away you correct it or cancel. I was told they had to send rifle to store then they would have to enter it as abandoned before they could do anything. Called customer service and the store 3 different times The store guy told me it would be there Monday. Then today they told me don’t call us we will call you!!!11/17/2023 Note I finally reached someone who helped , she immediately corrected things and credited my card. It’s who you talk to! I guess?