Absolutely faultless from Caddy windows, all the way from quote to installation they were perfect. Greg worked with us to get the quote up and ready and there was no funny business or pressure from... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We had the upstairs windows fitted over last few days by Sam at Caddy Windows. He was extremely professional, polite and worked tirelessly over the 2 days to ensure the work was completed well and... Voir plus
L'entreprise a répondu
Couldn't recommend Caddy Windows highly enough. Professional and stress free from start to finish. Windows are good quality. Mike was friendly, quick and left everything perfect
L'entreprise a répondu
Great service from start to finish, I would highly recommend Caddy Windows. My new front door looks great and top quality. The process from ordering to installation has been professionally handled and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Installateur de double vitrage
- aussi dans
- Fournisseur de fenêtres
- Fournisseur de fenêtres PVC
- Fournisseur de portes
- Service d'installation des fenêtres
Écrit par l'entreprise
Caddy Windows is a family-run window and door company serving Bristol, Bath and the surrounding areas. Established in 1984, we have more than 40 years of experience supplying and installing high-quality windows and doors for homeowners across the region. We supply and install a wide range of uPVC and aluminium windows, including casement windows, flush windows and other styles to suit both traditional and modern homes. Our door range includes composite doors, French doors, sliding patio doors and aluminium bifold doors, with a wide choice of styles, colours and finishes available. From your initial enquiry and quotation through to survey, installation and aftercare, everything is handled by our experienced Bristol-based team. Our Sales Designers provide straightforward, professional advice to help you choose the right windows and doors for your home, without high-pressure sales tactics. Customers can also visit our Bristol window and door showroom, where we have a comprehensive range of products on display. You can see and compare windows, composite doors, bifold doors and other products in person and speak to our team about the options available for your home. As a long-established local double glazing company, our focus remains simple: quality products, professional installation and excellent customer service from start to finish. Whether you're replacing a single door or upgrading windows and doors throughout your home, Caddy Windows provides a complete local service across Bristol, Bath and the surrounding areas.
Coordonnées de contact
8 Enterprise Trade Centre, BS4 1UN, Bristol, Royaume-Uni
- 0117 966 9998
- sales@caddywindows.co.uk
- www.caddywindows.co.uk
4,9
Excellent
649 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Had 3 windows supplied & fitted by…
Had 3 windows supplied & fitted by Caddy windows. From start to finish had excellent service. They were very well & mess was kept to a minimum. The boys cleaned up very well after they had finished & were very experienced, friendly & helpful. Would definitely use them again.
27 février 2026
Avis spontané
Réponse de Caddy Windows
Hi Tracey,
Thank you for taking the time to share your experience with us. We’re delighted to hear that you received excellent service from start to finish and that you’re happy with your new windows.
It’s wonderful to know that the team worked neatly and efficiently, keeping mess to a minimum and leaving everything clean and tidy once the installation was complete. We’re also pleased to hear that the fitters were experienced, friendly and helpful — we always aim to make the whole process as smooth and stress-free as possible for our customers.
Thank you again for choosing Caddy Windows.
Quality Windows & Doors
Trusted Across Bristol Since 1984
Warm regards,
The Caddy Windows Team
Sales man was very helpful and fitters…
Sales man was very helpful and fitters did an excellent job, very clean and clear instructions on use.
25 février 2026
Avis spontané
Réponse de Caddy Windows
Hi Bruce,
Thank you for taking the time to share your experience. We’re delighted to hear that you found our sales team helpful and informative, and that you were pleased with the quality of the installation carried out by our fitters.
It’s great to know the work was completed cleanly and that you received clear instructions on how to use your new windows or doors. We always aim to make the whole process as straightforward and stress-free as possible.
Thank you again for choosing Caddy Windows.
Quality Windows & Doors
Trusted Across Bristol Since 1984
Warm regards,
The Caddy Windows Team
Fast and efficient
Fast and efficient
Quality windows an door at faction of price of others that we were quoted.
Cleaned up afterwards on both days which is always a bonus
Overall job well done .
If asked to recommend a friend who was after windows wouldn't hesitate to say give Caddy a call
19 février 2026
Avis spontané
Window fitting
Had a new front window fitted by Dan. Very good service. Punctual and polite, and the work was done to a high standard. All contacts with Caddy from initial survey were very good.
17 février 2026
Avis spontané
Réponse de Caddy Windows
Hi Jon,
Thank you for taking the time to leave your review. We’re delighted to hear that you’re pleased with your new front window and that Dan provided punctual, polite, and professional service.
It’s also great to know that all your interactions with Caddy Windows, from the initial survey onwards, were positive. We take pride in delivering high standards of workmanship and excellent customer service at every stage, so it’s wonderful to know this was reflected in your experience.
Thank you again for choosing Caddy Windows, Bristol’s trusted family-run window company for over 40 years.
Warm regards,
The Caddy Windows Team
Good quality windows and doors
I recently had 2 doors and 3 windows fitted by Ben and Sam at Caddy Windows. The doors and windows are great quality and were well fitted. Ben and Sam were polite, conscientious and tidy. A few little issues were dealt with quickly and I was very happy with the work.
11 février 2026
Avis spontané
Réponse de Caddy Windows
Hi Mr Randall,
Thank you for taking the time to leave your review. We’re delighted to hear that you’re happy with the quality of your new doors and windows, and that Ben and Sam made such a positive impression with their politeness, conscientiousness, and tidiness.
We’re also pleased that any minor issues were resolved quickly to your satisfaction — our team always aims to ensure every installation is completed to the highest standard. Your kind words mean a great deal to all of us.
Thank you again for choosing Caddy Windows, Bristol’s trusted family-run window company for over 40 years.
Warm regards,
The Caddy Windows Team
Great Caddy
A genuine window company who I could trust. Took time to ensure my new composite door and arched frame were exactly how I wanted them. Price reasonable too. The fitters were polite, professional and efficient whilst I liked the fact that all representatives came to my home in logo'ed company vehicles unlike the self-employed sales and fitters many other window companies use. Recommended.
13 février 2026
Avis spontané
Réponse de Caddy Windows
Hi Alan,
Thank you for such a thoughtful review. We’re delighted to hear that you felt you could trust us throughout the process — that really is at the heart of how we operate as a company.
It’s wonderful to know that we took the time to ensure your new composite door and arched frame were exactly how you wanted them, and that you were pleased with the pricing too. We’re also glad our fitters’ professionalism and efficiency made a positive impression.
Your comments about our branded company vehicles are especially appreciated. As a long-established, family-run business, we believe in having our own dedicated team representing Caddy Windows at every stage.
Thank you again for your recommendation and for choosing Caddy Windows, Bristol’s trusted family-run window company for over 40 years.
Warm regards,
The Caddy Windows Team
Installation of my windows and back…
Installation of my windows and back door by both Dan's was amazing. They also left no mess and vacuumed every day when they finished. I would highly recommend.
6 février 2026
Avis spontané
Réponse de Caddy Windows
Hi Christina,
Thank you very much for taking the time to leave such a lovely review. We’re delighted to hear that the installation of your windows and back door by Dan and Dan was such a positive experience.
It’s wonderful to know that their workmanship met your expectations and that they took the time to leave everything clean and tidy, even vacuuming at the end of each day. We understand how important it is to minimise disruption in your home, so it’s great to hear that this stood out to you.
Your recommendation means a great deal to both Dan and Dan, and to the whole team here at Caddy Windows.
Thank you again for choosing Caddy Windows, Bristol’s trusted family-run window company for over 40 years.
Warm regards,
The Caddy Windows Team
We have a new door!
The fitter Scott came on time and began work straight away. He put down a protective sheet, fitted the new door - making sure any gaps were properly filled - and cleaned everything up really well when he had finished. He explained clearly to us how the new door worked and locked and gave us the new keys.
We were very impressed with his skills and attitude. We would be happy to recommend both him and Caddy Windows.
9 février 2026
Avis spontané
Réponse de Caddy Windows
Hi Patricia,
Thank you for taking the time to share your experience. We’re delighted to hear that Scott made such a positive impression and that you’re happy with your new door.
It’s wonderful to know that he arrived on time, worked efficiently, ensured everything was properly fitted, and left your home clean and tidy. We’re also glad he took the time to explain how the door works and handed over your new keys clearly.
Your kind words and recommendation mean a great deal to Scott and the whole team.
Thank you again for choosing Caddy Windows, Bristol’s trusted family-run window company for over 40 years.
Warm regards,
The Caddy Windows Team
Caddy has a great team through the…
Caddy has a great team through the whole process, from initial query through to survey, then booking, and installation. Significantly better priced than other quotes we received.
19 janvier 2026
Avis spontané
Réponse de Caddy Windows
Hi Jonathan,
Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with our team throughout the entire process, from your initial enquiry through to survey, booking, and installation.
It’s also great to know that you found our pricing significantly better than other quotes you received, while still delivering the level of service you expected.
Thank you again for choosing Caddy Windows, Bristol’s trusted family-run window company for over 40 years.
Warm regards,
The Caddy Windows Team
Top Marks. From first contact with Caddy…
From first contact with Caddy everything has been brilliant, I phoned, the next day Greg and new recruit Joe came measured up, without the “ special offer “”price rise due” or “phone the manager “ CRAP they listened to what we wanted gave us some good advice and a sensible price compared to other companies.
When installation was arranged Ben and Sam arrived early morning started work hardly stopped for cup of tea all day, same next day, job completed by afternoon, all clean tidy hardly any disruption at all, just brilliant. Can’t praise Caddy Windows enough. Thank you all. Clive
21 janvier 2026
Avis spontané
Réponse de Caddy Windows
Hi Clive,
Thank you for taking the time to leave such a fantastic review. We’re thrilled to hear that your experience with Caddy Windows, from the initial measurement with Greg and Joe through to the installation by Ben and Sam, was so positive.
It’s wonderful to know our team listened to your requirements, provided helpful advice, and delivered a quick, clean, and efficient installation with minimal disruption. Your kind words mean a great deal to everyone involved.
Thank you again for choosing Caddy Windows, Bristol’s trusted family-run window company for over 40 years.
Warm regards,
The Caddy Windows Team
Great work and service
Great work and service. Rick and Jamie were fantastic!
23 janvier 2026
Avis spontané
Réponse de Caddy Windows
Hi Jessica,
Thank you for taking the time to leave your feedback. We’re delighted to hear that Ricky and Jamie provided fantastic service and that you’re happy with the work completed.
Your kind words mean a lot to our team, and we’re thrilled that we could deliver a positive experience.
Thank you again for choosing Caddy Windows, Bristol’s trusted family-run window company for over 40 years.
Warm regards,
The Caddy Windows Team
Composite Front Door
Quick to come up with the design that was wanted and obliging to changes once the proposed design was assessed in situ. Discount for full payment up front. Installation delayed by manufacturing, but the colour and design chosen always hinted at taking longer than planned. Final installation quick and straightforward. Very pleased with the service and overall final product. Certainly planning to contract Caddy Windows for some future works.
14 janvier 2026
Avis spontané
Réponse de Caddy Windows
Hi Keith,
Thank you for taking the time to share your experience with us. We’re delighted to hear that you were happy with the design process and that our team were able to accommodate your changes quickly.
We appreciate your understanding regarding the slight delay in installation, and it’s great to know that the final fitting was straightforward and that you’re pleased with the overall result. Your kind words and trust in us for future projects mean a great deal.
Thank you again for choosing Caddy Windows, Bristol’s trusted family-run window company for over 40 years.
Warm regards,
The Caddy Windows Team
Dan and Dan from Caddy Windows…
We had Dan and Dan from Caddy Windows to come out and install our front windows and glass patio door. They have done an amazing job. They were punctual very efficient and they left everything nice and tidy. We are so satisfied with the job they have done. Thank you very much.
14 janvier 2026
Avis spontané
Réponse de Caddy Windows
Hi Andrea,
Thank you for sharing your experience with us. We’re thrilled to hear that Dan and Dan made such a positive impression and that you’re so satisfied with the installation of your front windows and glass patio door.
It’s great to know they were punctual, efficient, and left everything tidy – our team takes pride in delivering high-quality workmanship with minimal disruption. Your kind words mean a lot to all of us.
Thank you again for choosing Caddy Windows, Bristol’s trusted family-run window company for over 40 years.
Warm regards,
The Caddy Windows Team
We managed to pick the coldest days of…
We managed to pick the coldest days of the year so far but Craig was brilliant got the windows fitted quickly so we didn’t freeze to death not sure about him. This is the third job by Caddy Windows have been first rate every time
5 janvier 2026
Avis spontané
Réponse de Caddy Windows
Thank you for sharing your experience with us.
We’re delighted to hear that Craig was able to fit your windows quickly, even on the coldest days of the year! It’s always our aim to ensure installations are efficient, comfortable, and stress-free, so it’s wonderful to know he delivered on that.
We’re also thrilled that this is your third project with Caddy Windows and that we’ve consistently met your expectations. Your continued trust means a great deal to us.
Thank you again for choosing Caddy Windows, Bristol’s trusted family-run window company for over 40 years.
Warm regards,
The Caddy Windows Team
We experienced a number of issues...
I feel this company very much reflects “you get what you pay for”. While they were a cheaper option, we experienced a number of issues throughout the process.
This location says I am based in US but I am travelling whilst posting this. I am based in Bristol, UK.
On the day of installation, they left deep scratches in our wooden flooring. Several parts of the windows were also not fitted correctly, which led to ongoing window issues — although to their credit, these were addressed within a week each time.
However, repeated visits to our property to fix ongoing problems shouldn't have occurred in the first place.
Additionally, the gaps between the walls and the wooden frames were not filled with expanding foam, resulting in noticeable draughts. The windows were also finished with large wooden skirting boards, which look quite odd. We were told this was standard practice for their installations, but it appeared more likely that this was done to cover holes that were too large after the previous windows were removed.
7 janvier 2025
Avis spontané
Réponse de Caddy Windows
Hi BB,
Thank you for taking the time to leave your feedback. We’re sorry to hear that you experienced issues during the installation, although we’re pleased that all reported matters were resolved promptly.
Regarding the timber architraves, when replacing original timber windows with modern uPVC frames, the surrounding voids are often larger. The new windows cannot be made bigger to fill these, as this would cause the frame and glazing to sit behind the external building structure. Timber architraves are therefore used to finish the internal reveals, and the ones installed match those displayed in our showroom.
Kind regards,
Caddy Windows
Very happy with the service from Mike
11 décembre 2025
Avis spontané
Réponse de Caddy Windows
Hi Laura,
Thank you for taking the time to leave your feedback. We’re delighted to hear that you’re very happy with the service provided by Mike. He takes great pride in delivering professional, efficient, and friendly installations, so it’s fantastic to know this made a positive impression.
We truly appreciate you choosing Caddy Windows for your home improvements and for supporting a local Bristol business.
Look no further than Caddy Windows, Bristol’s trusted family-run window company for over 40 years.
Warm regards,
The Caddy Windows Team
Very Happy
Mike arrived on time worked quickly and and left the place tidy. Great attention to detail.
19 décembre 2025
Avis spontané
Réponse de Caddy Windows
Hi Simon,
Thank you for your kind review. We’re really pleased to hear that Mike arrived on time, worked efficiently, and left everything clean and tidy once the job was complete. Attention to detail is something we place huge importance on, so it’s great to know this stood out during your installation.
We appreciate you choosing Caddy Windows for your home improvements and taking the time to share your experience.
Look no further than Caddy Windows, Bristol’s trusted family-run window company for over 40 years.
Warm regards,
The Caddy Windows Team
Great people to deal with
Great people to deal with. Very reliable - on timing from quote through to install, installation really efficient, fair pricing
17 décembre 2025
Avis spontané
Réponse de Caddy Windows
Hi Colin,
Thank you for taking the time to leave such a positive review. We’re delighted to hear that you found our team reliable from the initial quote through to the installation, and that the process was efficient and fairly priced.
It’s wonderful to know that your experience with Caddy Windows reflected the high standards we aim for with every project. We truly appreciate your support and recommendation.
Look no further than Caddy Windows, Bristol’s trusted family-run window company for over 40 years.
Warm regards,
The Caddy Windows Team
From start to finish
From start to finish, our experience has been terrible. We clearly explained the specification we wanted and were given a quote based on that. On a later visit, it became clear that the specification was completely wrong. This was only corrected because we had written proof of what had originally been agreed.
The installation itself was then carried out poorly. The window cill does not align with the external rendering due to the thickness of the previous cill — something that was never discussed or communicated to us beforehand and was only discovered once the work had been completed.
As a result, we were left with an approximately 2.-inch gap between the wall and the cill. Rather than properly rectifying their error, they filled the gap with expanding foam and offered to put cement around it, which is not an acceptable or professional solution. We were originally told the work would involve minimal damage; however, due to their oversight and poor workmanship, we are now left facing additional costs to correct an issue entirely of their making.
We also specifically requested vents in all windows. It later came to light that the en-suite window had been supplied without a vent. When this was raised, we were told the factory was unwilling to change the templates for a single window, and we were discouraged from insisting on a vent, being told to simply open the window instead. When we insisted, they removed the window and attempted to install a vent themselves. The result was poorly finished and looked unprofessional. When we raised concerns about how the hole looked, we were told that we “wouldn’t see it,” which entirely misses the point — we expected a proper, professional finish.
We have also requested copies of the survey notes relating to our installation, which they have refused to provide. Instead, we were instructed to submit a Subject Access Request, despite this not being necessary in these circumstances. During discussions, we were told they were short of surveyors and had to bring someone out of retirement to assist. We were also told by one of their representatives that mistakes like this had happened before and that this was not the first time.
Instead of attempting to resolve these issues amicably, the company has now initiated court proceedings because we are withholding the outstanding balance of £933.53. This is our right under the Consumer Rights Act while defects remain unresolved. We have made it clear that we are more than willing to pay the balance once their mistakes are properly rectified.
Based on our experience, I would not recommend this company.
23 octobre 2025
Avis spontané
Réponse de Caddy Windows
We’re sorry to hear that this experience has been disappointing.
The issue raised relates to a specialist K-Rend finish, which was not included within our original contract. We have proposed a practical solution involving a specialist contractor to assist with making good, despite this falling outside the agreed scope of works.
A large volume of documents, including all installation photographs, was requested citing data protection rights. The appropriate and lawful process in these circumstances is to submit a Subject Access Request under UK GDPR, which was advised.
We have responded directly to set out a proposed resolution and remain willing to resolve matters professionally.
— Caddy Windows Ltd
Caddy good, glazing units poor.
Used Caddy to replace all windows and front door. Within 3 years nearly half of the double glazed units have become defective, condensation appearing inside the double glazing under certain atmospheric conditions. This leads to the windows becoming opaque. Caddy have been excellent at replacing them, but what happens when the guarantee expires? If my windows continue to deteriorate, at this rate, then the windows will not be value for money. I have stopped recommending Caddy, as the double glazed units they buy in, do not last.
10 décembre 2025
Avis spontané
Réponse de Caddy Windows
Hi Nick,
Thank you for your feedback and for acknowledging the service you’ve received.
The issue described relates to sealed-unit failure, which is a manufacturing defect fully covered under your 10-year guarantee. A number of sealed units have been replaced to date, all free of charge, including the glass and refitting.
For reassurance, the sealed units supplied were fabricated by Emplas Window Systems Limited using Planitherm glass by Saint-Gobain, both established, industry-standard manufacturers widely used across the UK.
Your guarantee remains in place until January 2031, and any further issues of the same nature will continue to be dealt with in exactly the same way.
Kind regards,
Caddy Windows
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.