Raena Stones Avis 211

I got on the waitlist for a necklace, honestly thought I’d never hear from this company. I got an email stating it was back in stock by going fast. I figured what the heck and bought it. I didn’t recall getting any info about it being shipped ( that could be on me) so I sent an email. Gabi responded within 24 hrs. letting me know it had in fact been shipped. I literally received it the next day. So happy that I gave this necklace a chance because it is beautiful!!! It’s substantial but yet not heavy. Very comfortable. Also, they weren’t lying about it going fast because it’s sold out again. Will definitely buy from this company again.

I received my necklace fast efficient service. Love it, but stone come out, contacted them Gabi dealt with my issue replacing my necklace fast no issues. Thank you so much. Would recommend

I received my necklace and it is absolutely beautiful!

One of the pieces of jewellery that I received nearly a year ago unfortunately lost its stone! I emailed enquiring about the warranty on the necklace, the team were so helpful! Gabi in particular dealt with my query, she was so understanding and I received a replacement necklace 2 days later!! Outstanding service.

Positive experience with the whole purchase journey being enjoyable. I was extremely happy with the smooth process and customer service and communication was outstanding.

I have purchased multiple items from Raena stones now and love all of them!.
I have the Bella necklace in two different colours, my first Bella I wore for over a year and never took it off.
My gem in my ring recently snapped out! I contacted Reana stones and their customer service has been fabulous. They have been so kind to send me a new one. I am so appreciative and couldn’t recommend them enough!

AMAZING customer service..
I brought a Bella necklace and it broke a few moths later. in the contacted Reana Stones and without hesitation they sent a replacement. Would definitely recommend.

Necklace and bracelet arrived quickly. They were packaged so beautifully. Pleased with purchase.

First off, I had seen their ads in my Facebook feed but was hesitant about ordering. What if they didn't have the "feel" of fine jewelry, or the sparkle? It's hard to tell those things from a video. What if it takes a month to ship? Well, I finally gave in and ordered a couple of necklaces and bracelets as a birthday gift to myself.

WOW! Yes, all caps WOW!!
I received the product within a WEEK.
The packaging is nicer than I've received in fine jewelry stores.
The jewelry is absolutely stunning! The weight of the pieces are perfect and luxurious and the color is spot on! The links are smooth and don't pinch at all. I was so taken that I blasted my coworkers and they hustled to my office and then promptly placed orders of their own (and I ordered even more, of course).
This company is the real deal and their communication is handled by real people, not bots, not AI. They have me as a customer for as long as they like! Thank you Raena for delivering on what you advertise. You made my Birthday!!

I recently had an issue with my necklace, and I can’t thank Gabi enough for the way it was handled. From the moment I reached out, Gabi responded promptly and resolved everything straight away, arranging a replacement with no hassle at all.

The level of customer service was truly outstanding - professional, efficient, and genuinely caring. It made what could have been a frustrating experience completely stress-free.

I’m also really impressed with the quality of the jewellery, which makes the excellent service even more appreciated. I wouldn’t hesitate to recommend them and will definitely be a returning customer.

I just recieved my first order and I'm absolutely in love with my Bella Necklace and earrings. Beautiful and high quality jewelry. I'm getting so many compliments! Customer service deserve 5 stars for professionalism, friendliness and excellent communication. Thank you Gabi & team for addressing my issue in such a timely manner. I'm one happy customer and will definitely be buying more pieces!

I love everything about my necklace, bracelet, and bangle. The customer service is incredibly courteous and kind. I even received extra gifts (plural) afterward. Delivery to Germany is absolutely no problem, no customs fees! The jewelry is very high quality and unique. And... I never get so many compliments on any other piece of jewelry.

I bought a beautiful necklace and bracelet for my daughter for Christmas. She absolutely loved the them, she has received so many compliments. Recently her bracelet snapped and I let them know, immediately got a reply saying how sorry they were this happened and is sending a free replacement. Where do you get quality and service like that. Amazing small business. Beautiful jewellery. Highly recommend.

Absolutely beautiful jewellery and incredible service! I needed to contact the team about warranty/repair a little while after ordering and they were super helpful and fast. The items are high quality and I get so many compliments!

So the quality of the jewelry is absolutely unmatched, I've bought multiple things from them! Not only that, but when I did have an issue, the company was SO nice and immediately solved my problem with no fuss, and with a lovely supportive attitude. I will continue to purchase from them (probably forever)

Bought one bracelet, was charged for two… I’ve written to straighten the situation out , still waiting, should have checked here for reviews . Super pissed at myself …….

since writing this …Rachel from Raena reached out to me , they have refunded the money for item I didn’t order…. I am satisfied…

Excellent customer service, fast shipping and a beautiful well made products. I just received my necklace so I’ll be back here to report (hopefully) the claim of water protection. I love necklaces that I don’t have to remove to shower. So far I’m completely happy with this purchase.

Ordered a bangle which was a discounted item, it was absolutely beautiful but unfortunately the clasp wasn’t securing properly. Gabi was so helpful in arranging a replacement really quickly and with no hassle. Lovely customer service and beautiful jewellery!

Gabi provided the best customer service from afar I believe.
I have trust in this product and Company.
It would not be the case , if there were not a human touch involved.
Thank you Gabi at Raena .
Natalie

This was my first time ordering from Raena and it won’t be my last! Gorgeous pieces that I’ll treasure and their customer service goes above and beyond - special mention to Gabi for all she did for me x