Cadogan Tate Avis 

I was told that my single item could be added as a part load on trips that left London for Scotland weekly. I paid for the delivery on 7th September specifying that I needed delivery by the end of September. I heard nothing for over two weeks when I got an email from my delivery coordinator who sent me no date, just a leaflet about preparing for a house move! I complained about this and the time it was taking to deliver and got a date for 10th October, by which time I would no longer be in the country. I asked what happened to the weekly trips I was told my item could be on, there was no explanation or offer to expedite the delivery. Today is the date of delivery, I arranged for my son to be available in my absence. He was called first thing this morning by an unknown company to say it doesn't suit them and will now be Thursday or Friday. I paid Cadogan Tate for this delivery, it has been passed to Shore Porters who have passed it to some unknown delivery driver. My artwork is on a van apparently having gone to Scotland from London, now back to London and then back up to Scotland. They are an arrogant and chaotic company with no sense of customer value.

I can't recommend Cadogan Tate highly enough! They were incredibly helpful, professional, polite and friendly and extremely efficient. I had a complicated situation in terms of fixing a moving date and they couldn't have been more helpful and flexible, making the experience of moving a pleasant one rather than a nightmare. They stood out from all the other removal firms I spoke to who were very unhelpful and inflexible. Running up to the day of the move Emanuela was brilliant (as she has been recently in organising for my son to access my goods in storage at short notice) and on the removal days (moving out and moving in which spanned 4 days) Steve and his team were fantastic too and couldn't have been nicer as well as being extremely competent. The best moving firm I have ever used!

Cadogan Tate - the team that arrived to deliver our furniture were friendly, professional, polite and extremely respectful / careful with what they were handling.
Emanuela organised everything and was efficient and easy to correspond with.
Great job -can't fault.
Thanks

Cadogan Tate coordinated and executed a multi-stage move for my mum and did it flawlessly - they were a pleasure to work with and excellent in every respect. We would like to send our thanks to the entire team and especially to Emanuela and Imty who managed the process brilliantly for us. Couldn't recommend more highly.

Moving out of this second home involved long distance drives to London. It was such a relief to use a company who did it all for us - everything went according to plan and despite some tricky problems with getting things out of the flat on the 4th floor all went smoothly and to schedule. Thank you to Emanuela and the removals team for making the whole thing work and reducing the stress. Its always worth paying a little bit more - you get a lot more!

Many thanks to the Cadogan Tate team and Emanuela for their help getting my things out of storage this past Thursday. You service was perfect.

Moving is always stressful and we had the added impact of Covid hitting so had to juggle dates. Cadogan Tate worked miracles to get us moved on time and consolidated a 2 day move into 1 day with their expert crew ! Leticia was so calm and helpful everytime I called her with a crisis. Cannot recommend them highly enough. Thank you :)

What excellent service from Cadogan Tate. I approached a number of companies, and they were the only one to actually visit my property rather than using a video app, and so had a far clearer understanding of my requirements. The move arranged by Leticia Salgueiro was pain free, and the whole team were friendly, courteous, efficient and hard working. Nothing broken, and all my belongings were treated well.

Amazing job! Quick and efficient
Would definitely recommend, all the team is responsive.

We had great service from Cadogan Tate. They never missed a deadline and were professional in everything they did.They moved our furniture and possessions from London to Cape Town seamlessly.
They are highly recommended.

Worst customer service I’ve ever experienced anywhere. I paid for my shipment to Singapore in February and was assured in writing I wouldn’t be charged storage after that point. However, they continued to charge me storage the following month, accepted that was a mistake and then lied about processing refunds that never materialised (all of which I have documentary evidence of) and now at the end of April they still haven’t even shipped my goods (and are now trying to claim it’s my fault even though I was assured they needed no further documentation from me). I still have not received the refunds despite being promised them in writing on numerous occasions and they have arbitrarily decided they won’t process them until after shipping (who knows when that will be) and no mention of interest on my money they’ve been keeping. They have been rude throughout and haven’t even apologised for any of the many errors. I have never ever done a review of any service provider before but these guys were so awful, I feel obliged to so other people don’t go through what I have. Do not use these people to ship anything. Use someone else.

Great team to work with at Cadogan Tate. Leticia our move manager was very friendly, helpful and efficient. Chris, Kieran and David did a great job unpacking. I would recommend working with Cadogan Tate anytime.

I never write these kinds of reviews, but the care, patience, good will and general excellence of Kerry McGahey has prompted me to write today. My mother passed away and the process of shipping her furniture to me in the US was difficult and a little disorganized. Kerry worked with me through it all - and always with so much kindness and understanding. I am so grateful for all her help. Thank you!

I’m so pleased I chose Cadogan Tate for their move and storage services. The removal crew were brilliant - very punctual and efficient, carefully wrapping and loading all my home into the storage containers. I think they must be masters at Tetris! Prior to my move, the estimator and move manager were great - very responsive and organised. I’d definitely recommend using Cadogan Tate.

Brilliant efficient crews but the back office attitude and arrogance is something else… will never use them again, just not worth the big premium they charge.

We recently had our goods -fragile glass- moved and we have worked with MANY delivery companies - Cadogan Tate was by far the most professional. I felt like I was in great hands from the start. As experts in what they do, they went above and beyond my expectations. I'd highly recommend them anyone with high end moving needs!

Moved my entire household from London to Monaco in September 2021 and Cadogan Tate were fantastic. I was incredibly nervous about my furniture and art being packed and transported, which led me to research obsessively for a company I could trust. It was my first time using Cadogan Tate but I believed I was making the right call after the initial correspondence. They heard out my concerns and reassured me of their standards in terms of handling and care and also suggested I order crates for the artworks which they could make up (I felt they received such a request often!)
There was one hiccup along the way, one of the crates were too small for the artwork on the move day but they made a plan and it arrived in one piece.
All in all, it was a seamless process. The wonderful team of guys took instruction well, packed everything in 1 day and our shipment arrived 2 days later.
Very happy and will absolutely use them in future!

Very helpful from start to finish and let us add a couple of items afterwards and arranged picking them up which was great. Kerry was always quick to reply, very friendly and efficient.

Highly professional, polite, considerate to my new neighbours. Can't recommend enough.

Don't even think about it.
The worst, and a complete bruch off from the management with regards every failure at every step.
use any other company - not this one. The low rating is for a reason.