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Lisez les avis des autres

Noté 5 sur 5 étoiles

So far so great! The person answering my constant messages have been really patient and understanding...let's just wait for the rest of the delivery and hope to keep the great experience.

Noté 5 sur 5 étoiles

I had order the 6pcs mystery set and when I had gotten a duplicate, they took care of the problem and sent a replacement for the one I was missing. They handled the issue very efficiently and I really... Voir plus

Noté 5 sur 5 étoiles

I had nothing but the best shopping and customer service experience with Calembou! Their plush blind boxes are stunning and they have amazing quality. One of the items had a defect and customer servic... Voir plus

Noté 1 sur 5 étoiles

I ordered 6 blind boxes from this company, it was delivered to the wrong address- even though everything I entered was correct. They sent a photo from the delivery company that showed a bag delivere... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fabricant de jouets et de jeux
  2. Club de dessins animés
  3. Boutique d'objets à collectionner
  4. Boutique de cadeaux
  5. Fabricant de jouets

Écrit par l'entreprise

Calembou is your ultimate destination for trendy collectible toys, creative accessories, and all things DIY. We specialize in BJD dolls, DIY dress-up dolls, kawaii plush keychains, and ita bags, alongside an exciting range of blind boxes and stylish designer toys. Our products celebrate creativity, customization, and self-expression, making them perfect for collectors and fans of pop culture. At Calembou, we aim to bring joy and uniqueness to every collection with high-quality, innovative items that spark imagination. Discover the world of trendy toys and accessories with Calembou today!


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

40 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

The experience that made it great is…

The experience that made it great is the items are well made. Super cute and collectible.
The company makes quality toys, the details of the keychain meets the photos they display on line .
I also love how the keychains vary in sizes , so far , I love the 17.5 - 18 cm keychains. They look good in purses and jeans. Yup! I hang them on my jeans waistline and it so fashion!

11 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Worth the wait

They came well packaged and took about 3 weeks to receive. I'm in Tennessee, they are soo cute I got all 6 of them listed on the box! 1 of them has the liquid eyes! They also messaged me with tracking as soon as my order shipped. Overall a positive experience and would buy from again! A+++

14 juillet 2025
Noté 1 sur 5 étoiles

Orders never received

I placed two separate orders. The first order-tracking indicates shipment was delivered, but it was not. The second order appears to be lost. I want a refund or my
Product.

1 juillet 2025
Logo de Calembou

Réponse de Calembou

Hi there

We’re very sorry to hear about your experience. We’ve checked the related orders and confirmed that the packages were marked as delivered according to the tracking information. We have already contacted the shipping provider to investigate further and kindly recommend checking with your local postal office for more details.

Please rest assured we are closely following up on the situation and will make sure it’s properly handled. If you have any questions or need assistance, feel free to reach out to us via email — we’re here to help!

Thank you for your patience and understanding.

Noté 5 sur 5 étoiles

Great customer service and selection!

Ordered a set of one of their plushy lines. Shipping was a bit longer than I wanted it to be, but it wasn't late. The items were packaged nicely and received in perfect condition.
Love the selection, and quality! I reached out to customer service for a question on shipping and they responded in less than 24 hours. They were very polite and professional in their email. I'll definitely be placing another order soon with them.

23 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Ditch the labubu

Recieved my first order today I love it won't be my last, order was well packaged as well 10/10

Their customer service is amazing, always resposive and helpful thank you for your service <3

6 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Cute Little Guys

Order updates were timely, and the items arrived faster than expected.
I was also very happy with the quality of my new little fuzzy friends.

10 avril 2025
Noté 5 sur 5 étoiles

Sigma keychain

The plush is made of nice materials and it’s quite sturdy, the customer service is great and if you need any help you will get quick answer. <3 the delivery is also quick, I reccomend!

10 mai 2025
Noté 5 sur 5 étoiles

Great service

My experience with Calembou has been great! I recently won a giveaway and their after sales team was quick to get back to my inquires. The shipping is really fast, after they received my shipping information it was sent out the next day! It took a week to get to me (I’m from Canada). Overall this has been a wonderful experience and I will definitely keep them in mind when looking for blind boxes :)

21 avril 2025
Noté 4 sur 5 étoiles

To see is to believe!

UPDATE:
I changed my rating to a 4 star from 3, because they did stick to their word, they did do what they did promise. It was only the inconvenience of the wait because of the error in the order. But calembou immediately addressed the issue.And for that, they are a trustworthy company!

It took awhile to get my order and to my disappointment, one item, the Nommi fruit box set was doubled and I was missing the the Nommi loveliness box set. So I contacted customer service which they responded promptly and resolved the issue right away by offering to send the correct item and that I could keep or dispose the duplicate one that I already have. Which woukd have been great but then got back with me saying they have to put a halt in the shipment due to the tariff, which it will never change in this presidency. So I don't know why there has to be a halt. Im getting my other orders from other stores in China with no problem currently. We will see, once I get the replacement/correct order in a timely manner, then I will change my star review to a better rate... problem is not resolved yet till transaction is closed with the delivery of the correct item.

13 avril 2025
Noté 5 sur 5 étoiles

Great Ordering Experience

this was my first time ordering from Calembou and my overall experience was really positive! the order shipped out quickly, and when I encountered an issue with the order, they responded promptly and addressed my concerns. greatly recommended!

29 mars 2025
Noté 4 sur 5 étoiles

Just A Piece of Cardboard?

I do love the figures I got but what is up with the shipping? More specifically, how it was shipped. I’m glad I got all three of my blind boxes but using a single piece of cardboard and plastic wrap seems unsafe for the customer. Now everyone knows what I ordered and can easily steal it let alone how things could easily get damaged. If my package came in an actual shipping bag or box, it would have been five stars. The shipping did take forever but they are so CUTE. I love my Mimon and I want to buy more but I am concerned by how my package was shipped.

7 avril 2025

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