Calphalon Avis 

The worst customer service I have ever recieved.
Ordered a knife set from their website. Was double charged for my item. Called after I found this out. They couldn't find my order at all. Kept telling me it was only an authorization charge, but it had already cleared my account. Was told they would look into it and be in email contact. Recieved one email asking for screen shots of cleared charges. I obliged. Waited a week to hear any thing back and no word. Stopped by my bank in between they said both charges started as authorization charges then where pushed through by Calphalon for the amount. I called back after a week. Was given the run around and best they can do would be mail me a check for the amount, that I would receive in 7-10 business days. So that ends up being 3 weeks with the second charge they had. My other option would have been to wait for them to put back to my account, which would take 1-2 billing cycles or 2-3 months. Very disappointed in how this was handled. Will not be purchasing from them again. Something else I forgot was the first day when they couldn't find my order and I told them I was double charged. That he had heard this problem, blamed the authorization charge.

These knives are better than I anticipated. Love them! I only wish it came with a bread knife, That's ok.

I have tried to contact them 4 times by email and still have not heard anything from the company. I have used 3 pieces out of my classic set of 10 pieces and all three are discolored. Each discolored after the first use. Since you cannot return to the store, you need to contact the company. What a joke since they won't contact you. Because the store did not have the set in at the time, I had to order, and when they came, they were not what I thought they would be and was really, really disappointed in the quality. I do not recommend the company or product

I received a recall on my knife set. Calphalon made it very easy to return the knives and they were replaced and sent back quickly. What really got my attention was when Calphalon then sent me a Rubbermaid storage set along with a letter. They apologized for the inconvenience and sent the set as a thank you for the inconvenience. Wow--totally unexpected!

I really regret registering for Calphalon products. A little less than a year into marriage our calphalon set started rusting and popping in the oven. We registered for these products at Macy's and trusted that Macy's curates and stocks their store with trusted, high quality brands. Think again. I wish I could tell excited engaged me back then to steer clear from these horrible products, so brides and all other peoples, save yourself the headache and time, go with another brand. I also called their customer service line, horrid, could not care less, and wanted us to mail our baking ware for inspection. I had an issue with my Ninja Blender, called them and within 10 seconds of the conversation they were in the process of sending me a new part. Amazing customer service and no hassle. I wish all companies could be like that.