CameraWorld Avis 

Very disappointing experience with CameraWorld. I had already experienced delays with a previous delivery, and this return further undermined my confidence in their service.

I returned an unopened Peak Design camera strap within the agreed timeframe. Royal Mail tracking showed it as delivered, and CameraWorld’s Stevenage store emailed me the same day confirming receipt, naming the item and asking whether I wanted to put its value towards another purchase.

After repeatedly chasing my refund, I was told they had not received the return and that I should contact Royal Mail. When I forwarded their own confirmation email, they called me and claimed it had been sent by “mistake”.

The email included my return number, identified the exact item and matched the tracked delivery date. Being asked to disregard that written confirmation made me feel gaslighted. Their attempt to move the conversation to the phone rather than address the contradictory evidence in writing only added to my frustration. I asked for further communication to remain in writing.

Eventually, and after many days of fighting, the refund simply appeared in my account, with no further explanation or acknowledgement. The most surreal experience I’ve ever had with a shop. After all the chasing and contradictory information, I would be reluctant to buy from CameraWorld again.

DO NOT BUT FROM CAMERA WORLD!!! Bought camera online. Money was taken out of my account. They then said item wasn’t available asked for a refund then was told it would be in stock in a weeks time. I waited then one week later no camera available. Asked to a refund again. My order still hasn’t been refunded and am
£1500 out if pocket. I have chased customer service And ignored numerous times. I have had to contact my bank to start refund process but still out of pocket got an item
I ordered 8 weeks ago. Bad attitude from workers and I would question if this retailer is just a scammer. Use any other retailer other then Camera world. They are not worth the stress to deal
With.

Brilliant product for an exceptionally competitive price, next day delivery, and no problems. Great company.

Really disappointed with these people. They advertise items that aren’t in stock, sell those items to you and then there’s a delay for weeks while they refund your money, after lots of chasing. As others have mentioned, their communication is poor.

Unfortunately, the bundle I ordered wasn't all in stock, despite the website showing it was. After a couple of days 1 person called me and got everything sorted. My next day delivery ended up being 4 days, but they did deliver next day once the bundle was assembled.

Shocking company . Don’t answer the phone . Send emails saying item despatched and will be delivered next day ( which I paid for ) then send a email asking for address for delivery . I would give this company a miss !

I ordered an item listed on their website and paid for it. Then tried calling, but just got a " mailbox not Found" message every time. Then I get an email stating that the item they have listed on the website IS NO LONGER SOLD!!! SO WHY IS IT LISTED AND WHY DID YOU TAKE MY MONEY FOR IT????

Great binoculars at a great price. Well packed and protected in the post. Arrived in quick time. Many thanks.

Superb Binoculars. Compact and great pouch to attach to trouser belt for hands free carrying. Ordering easy, excellent price and delivery secure. Thank you.

Shocking
Paid for two hot shoe covers for r3 camera and only got sent one.
Now waiting for the other and no communication from the company at all!!! Give me my money back!

Not sure who is leaving all the 5 star reviews, make sure to read through the bad reviews first as they are not in short supply. Order at your own risk from this site, I paid for next working day delivery, parcel took a week to arrive, and was split into two separate orders, one from CameraWorld and the other from somewhere called DIREKTEK (?). I have seen many reviews of people saying they've waited MONTHS for orders to arrive for them to never come.

Tried emailing twice to ask where my order was and received no reply, and no answer on the phone to either stores. I understand if this is a small business but maybe it would be a good idea to get more hands especially on customer service communication.

I made a mistake and CameraWorld were excellent in helping to make it right!
A few weeks consideration ended with me making a late night online purchase from CameraWorld, using my mobile phone and not having my reading glasses. Big mistake on my part as, helped along by a mild case of dyslexia I selected the item off the sales page adjacent to the one I wanted and bought ordered a Lumix S1-II instead of the S1R-II that I wanted.

Fast forward to my surprise at opening the package. Shock!! Horror!!

The CameraWorld team were very supportive and I arranged to return the item to their London store in person where they checked it in and issued me a receipt, followed a day later by an email confirming it's arrival back to the Stevenage warehouse and asked me to confirm what I'd like to replace it with.

I'm now looking forward in anticipation of the arrival of my new Lumix S1R-II.
Great Service, thanks CameraWorld team

Great service and very competitive pricing.

Bit annoying that I took delivery of the item after a delay then your dropped the price by £100 within days of arrival. service was ok at purchase

Fast delivery. Well packed. Although I have a lot of equipment, I bought this as a lightweight, versatile piece of gear, which is very transportable.

Order didn't arrive, tried contacting them about it for 3 weeks but received no reply. Most disappointing. Lost £300

Very fast response when order placed with good communication. Item arrived on time. Well packaged . Will use this shop again.

Fantastic service! I had complete confidence is selling my Leica camera to CameraWorld. I wouldn't hesitate to recommend them!
Brett I (London)

Found them quick to reply and pay the fair offer that was given