Customer service was top notch. Avis doing what i expected from all car rentals, tried to charge extra for 2nd driver and then for 1/8 tank after refilling and driving just 11km. Canadian affair was a... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Been booking a Car hire with Canadian affair 5 years now and had an excellent experience. They only offer fully inclusive which is stated via there website via AVIS However if they go via H... Voir plus
Extremely poor service. We booked a hire and a hotel for our upcoming stay in Canada. 3 days after booking received an email saying the hire cars were fully booked. Then 2 days later another email... Voir plus
L'entreprise a répondu
Booked a trip this autumn. Really looking forward to the holiday in September. Initially I spoke and emailed Kasey and then completed the booking with Mark. Both were professional yet... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Voyagiste
- Agence de location de voitures
- Agence de croisières
- Site de recherche de vols
- Hôtel
- Agence de voyages
Écrit par l'entreprise
Our fantastic new office space in London Paddington is bright, modern and ready to welcome you. Settle down in our comfortable seats as a Canada Travel Expert talks you through all the fine details of your big trip. Between your passionate travel consultant and an interactive TV screen, there will be plenty of inspiration.
Welcome to Canada
Écrit par l'entreprise
- Talk to us today
- Canada is epic and rich in adventures. A destination of discovery that has something for everyone. As the UK’s award-winning Tour Operator that specialises in travel to Canada, we are dedicated to creating exceptional, once in a lifetime experiences. Whether you opt for one of our tried and tested iconic itineraries or a tailor-made trip to suit your exact needs, you are sure to return with memories that will last a lifetime. Speak to our Canada Travel Experts to help you book your dream holiday: 0207 616 9167
- The Canada Travel Experts
- We’ve spent more than 25 years exploring Canada, seeking out the things we think you’ll love. Every visit ensures we keep our finger on the pulse to maintain our intimate knowledge of the country, from its cities and wildernesses to the best places to eat. When you book with us, you book with the experts.
- World-class partners
- You’ll be able to choose holidays from our world-class partners like Holland America Line cruises, Rocky Mountaineer train tours, Fairmont hotels and Avis car hire. We handpick the companies we work with to make sure you have a quality and reliable experience.
- Tailor-made experiences
- Visit our website and you’ll find carefully curated tours with flights, vehicle hire, hotels and our favourite locations included in the package. But the best part? All our tours can be tailor-made. Just call us to explore your options and talk through the sights you’d love to see. We’ll make sure you don’t miss a thing.
- Award-winning holidays
- Thanks to the votes of our happy customers, we’ve received gongs at the British Travel Awards for the last four years in a row, including the Gold Award for Best Holiday Company to Canada (Large) and the Silver Award for Best Rail Holiday Company (Large).
- Price Match Guarantee
- Canada has been our business since 1995. Our strong and enduring relationships with suppliers mean we can promise you unbeatable prices. In the rare eventuality you find the same Canadian holiday elsewhere for cheaper, we'll match it. That way you're guaranteed the best price on all our holidays, every time.
- UK-based travel consultants
- Our advisors are our greatest asset. Call them yourself and you’ll soon find that their passion and enthusiasm for Canada is infectious. Whether you’re planning a special anniversary, a family getaway or the retirement trip of a lifetime, our advisors will bring your holiday dreams to life.
Coordonnées de contact
1st floor, 10 Eastbourne Terrace, W2 6LG, London, Royaume-Uni
- 0207 616 9167
- mail@canadianaffair.com
- www.canadianaffair.com
4,5
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Canadian Affair
Good Evening,
Thank you for taking time to leave a generous review for our travel expert Mark.
This is the level of service we expect at Canadian affair at all times we are pleased to met your standards when calling to discuss your booking.
I hope you have an enjoyable weekend.
Kind Regards
Allan
Customer Service
Trip to visit family
Rachel and Kate’s help was invaluable in organising our trip to visit family. Although we’ve been to Canada before, it was good to see some different options for travel on offer.
11 novembre 2025
Réponse de Canadian Affair
Good morning,
Thank you for your taking time to leave such a kind review about our travel experts Rachel & Kate who helped assist & support you with their knowledge of Canada.
We are pleased to have met your expectations when organising your trip with Canadian Affair.
We hope you have a wonderful time when you go to visit family in Canada.
Kind Regards
Allan
Customer Service
Great customer service
I emailed the company about a trip I wanted to experience. Gary came back and asked what time would be good to speak to me. He rang on the dot with a few ideas and thoughts. He listened to me and came up with a plan that was exactly what I could afford and for the correct length of time and achieving everything I wanted to do. Excellent customer service
10 novembre 2025
Réponse de Canadian Affair
Good morning,
Thank you for taking time to leave such a wonderful review for our travel expert Gary this is pleasing to hear you had a fantastic experience whilst planning your trip.
We are delighted to have met your expectations this is the level service we expect at Canadian Affair for our valued customers.
I will ensure that we pass on the feedback to our agent Gary about your positive & kind feedback.
We hope you have a fantastic time on your travels when you go on vacation.
Kind Regards
Allan
Customer Service
the staff members were very helpful and…
the staff members were very helpful and looked at different itineries for me
31 octobre 2025
Réponse de Canadian Affair
Good Morning,
Thank you for your leave a review about your experience with Canadian Affair.
I am pleased to read that we have met your standards when enquiring about different itineraries with our travel experts and hope you managed to select a package that tailors your needs and expectations.
We will pass on your generous feedback to our team.
Kind Regards
Allan
Customer Service
Expert advice and the perfect itinerary…
Expert advice and the perfect itinerary for us. Having looked at other travel companies itineraries I was impressed by the choice and cost offered by Canadian Affair. When speaking to the wonderful travel agent it was obvious that she had extensive knowledge of the trip and could offer unbiased advice to my questions. She spent a long time ensuring she was tailoring the trip to our needs and at no time did we feel unheard or hurried. Brilliant.
30 octobre 2025
Réponse de Canadian Affair
Good morning,
We're thrilled to hear that your experience with Canadian Affair was so positive this is the level of service we expect at all times.
Our travel specialists pride themselves crafting itineraries that truly reflect our wonderful customers unique needs.
I am pleased to read that you felt supported, and never rushed throughout the planning process of your holiday.
We’ll be sure to pass your lovely feedback on to the agent who assisted you during the process of your booking.
Kind Regards
Allan
Customer Service
Canadian Adventure
Very helpful and informative agent and guided me through the process for the best holiday
31 octobre 2025
Réponse de Canadian Affair
Good morning,
Thank you for taking time to leave a review this is most appreciated.
I am pleased our experience and knowledgeable agents have helped to ensure you have had a great holiday and we are happy to here you had a fabulous time.
Kind Regards
Allan
Customer Service
Spoke to an adviser to book a trip next…
Spoke to an adviser to book a trip next year. Very helpful and listened to what what we needed. Have just returned from Canada and Alaska we enjoyed it. Canadian affair did everything for us. Would highly recommend them.
23 octobre 2025
Réponse de Canadian Affair
Good morning,
We are pleased to read that you had a great recent holiday in Canada and got to explore Alaska whilst on your travels.
We are delighted that we have met your expectations and you got a pleasant advisor when calling to discuss a new booking.
This is the level of service we expect at Canadian affair at all times with our valued customers we are delighted that we have met your expectations.
We hope when you go back to Canada next year you again have a fantastic experience on your travels .
Kind Regards
Allan
Customer Service
Great customer service
My contact, Rachel Johnston, managed the holiday booking very well - it was a complicated arrangement which she quickly grasped. She explained the options clearly. I found her to be charming and easy to do business with. Well done Rachel.
I found Canadian Affair to be difficult to contact by phone - 20 minutes on Hold is not good enough. However, I found that sending an email resulted in a prompt call back.
29 octobre 2025
Réponse de Canadian Affair
Good afternoon,
Thank you for your generous review and your good feedback.
We appreciate your lovely comments about our Travel expert Rachel we are delighted to hear this feedback and we will pass this on.
We will look into this with the delay in getting through and apologise for the disruption this has caused and are pleased your issue got resolved on this occasion.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great holiday when you on your vacation.
Kind Regards
Allan
Customer Service
Excellent customer service I got my…
Excellent customer service I got my dream holiday booked so efficiently
28 octobre 2025
Réponse de Canadian Affair
Good morning,
Thank you for your excellent review and your wonderful feedback.
We appreciate your lovely comments about our Travel experts we are thrilled to hear this feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great holiday when you on your vacation.
Kind Regards
Allan
Customer Service
Réponse de Canadian Affair
Good afternoon,
Thank you for your great review and your wonderful feedback.
We appreciate your lovely comments about our Travel experts we are happy to hear this kind feedback and will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Pacific to the Rockies
Just booked a Pacific to the Rockies trip for September 2026. Daniel at Canadian Affair couldn’t have been more helpful. He patiently answered my many questions and has tailored a perfect holiday for us. Appreciated his expert advice and tips about the locations. Looking forward to it already!
27 octobre 2025
Réponse de Canadian Affair
Good morning,
Thank you for your lovely review and your kind feedback.
We appreciate your great comments about our Travel expert Daniel we are so pleased to hear this great feedback and will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
All emails replied to promptly
All emails replied to promptly. The booking process was very efficient
22 octobre 2025
Réponse de Canadian Affair
Good morning,
Thank you for your wonderful review and your kind feedback.
We appreciate your kind comments about our Travel experts we are happy to hear this kind feedback and will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
The expertise & helpfulness of Adele…
The expertise & helpfulness of Adele was great. She explained everything & I got a great price for the holiday.
23 octobre 2025
Réponse de Canadian Affair
Good morning,
Thank you for your lovely review and your kind feedback.
We appreciate your great comments about our Travel expert Adele we are delighted to hear this great feedback and will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Adele was superb and has created us a…
Adele was superb and has created us a stunning and completely bespoke self drive holiday including the Rocky Mountaineer.
Prompt responses to emails and phone calls. Pleasant and courteous service and competitive price points.
14 octobre 2025
Réponse de Canadian Affair
Good morning,
Thank you for your fantastic review and your generous feedback.
We appreciate your kind comments about our Travel expert Adele we are thrilled to hear this great feedback and will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a fantastic trip when you go on your travels.
Kind Regards
Allan
Customer Service
Holding hands
Over the course of a week I had an enjoyable time talking to Joanne and working through what it was I wanted from trip
11 octobre 2025
Réponse de Canadian Affair
Good afternoon,
Thank you for your great review and your kind feedback.
We appreciate your kind comments about our Travel expert Joanne we are delighted to hear this amazing feedback and will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a fantastic trip when you go on your travels.
Kind Regards
Allan
Customer Service
Mark was extremely helpful and patient…
Mark was extremely helpful and patient in trying to arrange the best possible trip for us.
7 octobre 2025
Réponse de Canadian Affair
Good morning
Thank you for your lovely review and your kind feedback.
We appreciate your kind comments about our Travel expert Mark we are delighted to hear this amazing feedback and will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Very friendly and efficient staff
Very friendly and efficient staff. Really quick at getting in touch.
11 septembre 2025
Réponse de Canadian Affair
Good Morning,
Thank you for your kind words. We're thrilled to hear that our team made a great impression with their friendliness and efficiency. Quick communication is something we truly value, so it's wonderful to know it made a difference for you. Thank you for taking the time to provide valuable feedback.
Kind Regards,
Lindsey
Customer Service
Informed and responsive
Very responsive, helpful and informative, by email correspondence
10 octobre 2025
Réponse de Canadian Affair
Good Morning,
Thank you for your kind comments on your booking experience with us. We thank you for your excellent feedback about our Travel expert’s as we aim to provide a stress-free simple booking process for our customers. We know your time is valuable and really appreciate your feedback.
Kind Regards,
Lindsey
Customer Service
A brilliant personalised RV and cruise trip
Canadian affair organised a brilliant personalised trip- 12 nights in a RV from Calgary to Vancouver, 2 nights in Vancouver and then a cruise up to Alaska. They listened to our wishes and then organised a fantastic itinerary booking campsites, suggesting things to see and do along the way. Everything was smoothly organised, all advice and vouchers given well in advance
1 août 2025
Avis spontané
Réponse de Canadian Affair
Good Morning,
Thank you so much for your wonderful review.
We’re absolutely delighted to hear that your RV and cruise adventure—from Calgary to Vancouver and up to Alaska—was everything you hoped for. It’s fantastic to know that our team was able to tailor the itinerary to your preferences and that the planning, advice, and vouchers all arrived smoothly and on time.
Creating memorable, seamless travel experiences is what we strive for, and your kind words mean the world to us. We hope the breathtaking landscapes, unique stops, and the cruise left you with unforgettable memories.
We’d love to help you plan your next adventure whenever you’re ready.
Kind Regards,
Lindsey
Customer Service
Good experience but....
Overall we had a good experience - all the bookings/arrangements went according to plan and our requested itinerary was adhered to. It would have been even better if we could have dealt with the same person each time we phoned or emailed, but CA seemed able to pass on details well, so this is only a slight niggle.
Our main concern was one hotel (Irwins Mountain Inn, Banff) in particular was well below our expected standard and the standard of all the other hotels in our booking. We did have one night of our 3 night stay refunded and a complementary bottle of wine given by the management there. The room was small, in need of a good clean, communal areas very tired and generally in need of refurbishment. We wish we'd read reviews on Trip Advisor before accepting this hotel - similar complaints go back two or three years. Grateful for the refund, not interested in gaining any more recompense, but contacted CA on our return to highlight that dealing with this hotel does not enhance Canadian Affair's reputation but customer services did not seem interested. It would make us think twice before using CA again.
19 septembre 2025
Avis spontané
Réponse de Canadian Affair
Good Morning,
Thank you for taking the time to write a review. We appreciate your comments regarding your booking experience, and we were disappointed to learn of your concerns about Irwin’s Hotel Banff. I understand our Customer Service team has confirmed your refund, and please be assured that we have shared your valuable feedback with our supplier for internal review.
Should you require any further assistance, please don’t hesitate to contact our Customer Service team at customerservice@canadianaffair.com.
Kind regards,
Lindsey
Customer Service
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.