Customer service was top notch. Avis doing what i expected from all car rentals, tried to charge extra for 2nd driver and then for 1/8 tank after refilling and driving just 11km. Canadian affair was a... Voir plus
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Been booking a Car hire with Canadian affair 5 years now and had an excellent experience. They only offer fully inclusive which is stated via there website via AVIS However if they go via H... Voir plus
L'entreprise a répondu
excellent service,especially Sara and mark.arranged everything for us efficiently and great chatting with both of them.would gladly us Canada affair again
Extremely poor service. We booked a hire and a hotel for our upcoming stay in Canada. 3 days after booking received an email saying the hire cars were fully booked. Then 2 days later another email... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Voyagiste
- Agence de location de voitures
- Agence de croisières
- Site de recherche de vols
- Hôtel
- Agence de voyages
Écrit par l'entreprise
Our fantastic new office space in London Paddington is bright, modern and ready to welcome you. Settle down in our comfortable seats as a Canada Travel Expert talks you through all the fine details of your big trip. Between your passionate travel consultant and an interactive TV screen, there will be plenty of inspiration.
Welcome to Canada
Écrit par l'entreprise
- Talk to us today
- Canada is epic and rich in adventures. A destination of discovery that has something for everyone. As the UK’s award-winning Tour Operator that specialises in travel to Canada, we are dedicated to creating exceptional, once in a lifetime experiences. Whether you opt for one of our tried and tested iconic itineraries or a tailor-made trip to suit your exact needs, you are sure to return with memories that will last a lifetime. Speak to our Canada Travel Experts to help you book your dream holiday: 0207 616 9167
- The Canada Travel Experts
- We’ve spent more than 25 years exploring Canada, seeking out the things we think you’ll love. Every visit ensures we keep our finger on the pulse to maintain our intimate knowledge of the country, from its cities and wildernesses to the best places to eat. When you book with us, you book with the experts.
- World-class partners
- You’ll be able to choose holidays from our world-class partners like Holland America Line cruises, Rocky Mountaineer train tours, Fairmont hotels and Avis car hire. We handpick the companies we work with to make sure you have a quality and reliable experience.
- Tailor-made experiences
- Visit our website and you’ll find carefully curated tours with flights, vehicle hire, hotels and our favourite locations included in the package. But the best part? All our tours can be tailor-made. Just call us to explore your options and talk through the sights you’d love to see. We’ll make sure you don’t miss a thing.
- Award-winning holidays
- Thanks to the votes of our happy customers, we’ve received gongs at the British Travel Awards for the last four years in a row, including the Gold Award for Best Holiday Company to Canada (Large) and the Silver Award for Best Rail Holiday Company (Large).
- Price Match Guarantee
- Canada has been our business since 1995. Our strong and enduring relationships with suppliers mean we can promise you unbeatable prices. In the rare eventuality you find the same Canadian holiday elsewhere for cheaper, we'll match it. That way you're guaranteed the best price on all our holidays, every time.
- UK-based travel consultants
- Our advisors are our greatest asset. Call them yourself and you’ll soon find that their passion and enthusiasm for Canada is infectious. Whether you’re planning a special anniversary, a family getaway or the retirement trip of a lifetime, our advisors will bring your holiday dreams to life.
Coordonnées de contact
1st floor, 10 Eastbourne Terrace, W2 6LG, London, Royaume-Uni
- 0207 616 9167
- mail@canadianaffair.com
- www.canadianaffair.com
4,5
Excellent
4 k avis
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In the round
In the round, the CA service has been very good, and hopefully we can look forward to their support if we have any complications.
My only criticism at this point is that service delivery by 'team' means you are frequently communicating with different people and re-rehearsing our itinerary.
12 mai 2025
Réponse de Canadian Affair
Good morning,
Thank you for providing valuable feedback. If you could kindly e-mail your booking reference number to mail@canadianaffair.com and a member of our customer service will review the concerns raised regarding rehearsing itinerary.
Kind Regards
Allan
Customer Service
Excellent service as usual from the…
Excellent service as usual from the friendly people at Canadian Affair. So many varied options, whether it’s a package deal or bespoke. Great prices too!
9 mai 2025
Réponse de Canadian Affair
Good morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts this is the level of service we expect at Canadian Affair.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Excellent response from Karen Dougan…
Excellent response from Karen Dougan who listened to our requests and helped us plan the trip with great advice and care
18 avril 2025
Réponse de Canadian Affair
Good morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel expert Karen we are thrilled to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great holiday when you go on your travels.
Kind Regards
Allan
Customer Service
Many thanks to Karen and the team at…
Many thanks to Karen and the team at Canadian Affair for all their helpand pllanning for our family's forthcoming holiday to Canada. Nothing was too much trouble.
14 avril 2025
Réponse de Canadian Affair
Good morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel expert Karen we are thrilled to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a fantastic holiday when you go on your travels.
Kind Regards
Allan
Customer Service
Thanks for your help.
13 février 2025
Réponse de Canadian Affair
Good morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are happy to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Fantastic Booking Experience …
The whole booking experience from start to end was made so easy by Jemma, she answered every and any questions I had and was very patient and knowledgeable
17 avril 2025
Réponse de Canadian Affair
Good morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel expert Jemma we are thrilled to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Mark was amazing
Mark was amazing. Friendly, knowledgeable and very efficient. Would defo use again
17 avril 2025
Réponse de Canadian Affair
Good morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel expert Mark we are delighted to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
VERY HELPFUL STAFF
2 avril 2025
Réponse de Canadian Affair
Good Afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are happy to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Amazing help from Adele
Amazing help from Adele, got our trip sorted with no fuss and within budget.
4 avril 2025
Réponse de Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts Adele we are delighted to hear this fantastic feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great holiday when you go on your trip.
Kind Regards
Allan
Customer Service
Alaska Holiday
Alaska Holiday
With my wife and two good friends we wanted an itinerary of our choosing i.e. places visited and time spent at each place, including a 7 night cruise from Vancouver, a Rocky Mountaineer gold class journey to Jasper, Lake Louise etc, 14 nights overall. Also, from Calgary we wanted to stop in Montreal to visit family whilst our friends flew directly home to London.
Having tried two of our usual travel agents, who were not flexible with their itineraries, a friend recommended Canadian Affair. From my first conversation with them, I knew they were well experienced with all things Canada. They arranged all of our wishes and enhanced them with suggestions from their own experiences. Totally satisfied and happy to recommend them.
20 mars 2025
Réponse de Canadian Affair
Good morning,
Thank you for your kind review and your kind feedback.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We are thrilled you had a great trip on your vacation.
Kind Regards
Allan
Customer Service
Rv trip…
Lots of detailed information to help with the booking process this will be the 3rd time I’ve used Canadian affair to book an RV. Trip
27 mars 2025
Réponse de Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great holiday when you go on your trip.
Kind Regards
Allan
Customer Service
Please clone Mark Carson :)
I’ve just had a call with Mark Carson, because I wanted to discuss changing my flights. He was amazing!! Mark was very professional, courteous and friendly. It made such a change to have a proper, (and effective) conversation with a call centre associate. My call was answered very quickly as well, which was another lovely surprise. Please clone Mark Carson throughout all call centres :)
24 mars 2025
Avis spontané
Réponse de Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts Mark we are delighted to hear this fantastic feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great holiday when you go on vacation.
Kind Regards
Allan
Customer Service
Réponse de Canadian Affair
Good Afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are happy to hear this kind feedback this is the level of service we expect.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Diligent and so helpful
We’ve just booked with Canadian affair. Richard was so helpful and very knowledgeable helping us plan our holiday. We’ve left it late to book and so the team had quite a challenge getting us booked into the places we wanted but they persisted and have come up trumps and great alternatives. Thank you so much.
4 février 2025
Réponse de Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts Richard we are delighted to hear this wonderful feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great holiday when you go on your trip.
Kind Regards
Allan
Customer Service
Mark did a superb job
Mark did a superb job in understanding our holiday and proposing a programme that we signed up to.
28 février 2025
Réponse de Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts Mark we are thrilled to hear this fantastic feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great holiday when you go on your vacation.
Kind Regards
Allan
Customer Service
Andrew was very helpful
Andrew was very helpful, I had lots and lots of questions which he answered everyone of them. Just got 19months to wait to go on a trip of a lifetime
28 février 2025
Réponse de Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel expert Andrew we are pleased to hear this lovely feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have an amazing holiday when you go on your travels.
Kind Regards
Allan
Customer Service
Great Experience
Canadian Affair are an absolute pleasure to deal with. The advisors are very knowledgeable about the destinations and provide great advice.
28 février 2025
Réponse de Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are delighted to hear this wonderful feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Réponse de Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are happy to hear this kind feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Car rental and Canadian trains
Car rental in Victoria, BC - good service and price, car as described with Avis
Booking trains for Canada with very good service at Destination Travel Show in January at Olympia, London. All trains booked with accommodation in 2 hours
26 février 2025
Réponse de Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback we are pleased to have met your expectations this is the level of standard we aim for at Canadian Affair.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Very helpful assistant, great locations and arrangements. We shall see how it turns out
Very helpful assistant and what looks like a very suitable holiday booked in great looking places and accommodation. The surprise was that this was not a pre-configured trip as suggested by the promotional material. Arranged car hire allowed for older drivers and with zero excess. Convenient flights by air Canada from LHR.
19 février 2025
Réponse de Canadian Affair
Good Afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are delighted to hear this fantastic feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great trip when you go on your holiday.
Kind Regards
Allan
Customer Service
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