Cannock Gates Avis 

370
•
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 2 sur 5 étoiles

Absolutely awful customer service, Had to chase numerous times to find out where my order was. When they eventually did advise my gates were ready they said I had to wait until they had enough weight... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The fitters arrived yesterday despite torrential rain to fit new gate posts at my property. They were so professional, they removed the old wooden posts and fitted the new metal posts and then the... Voir plus

Noté 5 sur 5 étoiles

Purchased our metal drive gates from Cannock Gates when they started business in 1983. Four houses later and we have recently purchased another set of driveway gates from Cannock Gates. Great quality... Voir plus

Noté 5 sur 5 étoiles

Unfortunately, when our superb gate arrived, the Cardboard protective layer had been put around the gate too soon before the paint had dried. This resulted in it sticking to the wet paint. The Compa... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Jardinerie
  2. aussi dans
  3. Fournisseur de portes de garage
  4. Magasin de matériel pour clôtures

À propos de Cannock Gates

Écrit par l'entreprise

Cannock Gates is a renowned UK-based company specializing in the manufacturing and retailing of garden gates, fencing, and other outdoor products.


Established several decades ago, we have garnered a reputation for excellence in craftsmanship, durability, and customer service. Our extensive product range is made from responsibly sourced materials such as aluminium, timber and metal.


Cannock Gates serves a diverse clientele, catering to both residential and commercial customers. Whether customers seek to enhance security, privacy, or aesthetics in their outdoor spaces, Cannock Gates offers tailored solutions to meet their needs. Our products are designed to withstand the elements and endure years of use, providing reliable functionality and aesthetic appeal.


Our company's commitment to quality is evident in every aspect of our operations, from sourcing premium materials to employing skilled craftsmen and utilizing advanced manufacturing techniques. Cannock Gates prides itself on delivering superior products that exceed customer expectations.


Beyond their product offerings, Cannock Gates maintains a strong emphasis on customer satisfaction, providing personalized service and support throughout the purchasing process. Their dedication to excellence has earned them a loyal customer base and solidified their position as a trusted leader in the industry.


Call 01543 462 500 or email sales@cannockgates.co.uk today!


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

370 avis

5 étoiles
4 étoiles
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2 étoiles
1 étoile

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A répondu à 40 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,5

Tous les avis

(370)

59 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Customer service - non existent

From start to finish the valued customer experience was non existent.
Delays, misleading information and missing part orders.

2 août 2024
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Réponse de Cannock Gates

Hello Lisa, thank you for leaving us a review and apologies for the service you've received. If there's any way in which we can change your mind, please let us know by getting in touch with us

Noté 4 sur 5 étoiles

Good quality product

Good quality product, just had gto call them once to check a delivery was on target as it was a bit missleading what message i had got. They chased it up and i received it 3 days later

2 août 2024
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Réponse de Cannock Gates

Hello Sue, apologies for miscommunication in regards to delivery, we hope you are satisfied with the product received

Noté 5 sur 5 étoiles

Great customer service

Although a little slow on delivery they were very accommodating when the first gate that was delivered was not the right size. Manager I spoke to was extremely patient and professional. The gate ultimately was of a good standard and looks great. I recommend

2 août 2024
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Réponse de Cannock Gates

Hello Stephen, apologies for the initial delivery issue however your patience is greatly appreciated. Glad to hear you're happy with the product.

Noté 4 sur 5 étoiles

Great product

Delivered on time
I had to help with the delivery as they were rather heavy.

2 août 2024
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Réponse de Cannock Gates

Hello Mark, glad you're happy with us.

Noté 5 sur 5 étoiles

Arrived quicker than expected

Arrived quicker than expected. A good well made, solid gate. True to size. This gate was to replace the gate that we had purchased from Cannock Gates over 20years ago so we had no qualms about using them again.

2 août 2024
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Réponse de Cannock Gates

Hello, thank you for your review and continued business with us.

Noté 5 sur 5 étoiles

What a fabulous company this is

What a fabulous company this is. We had driveway gates and a pedestrian gate fitted across our driveway. They look amazing and are so easy to operate. It is so refreshing to deal with such a courteous and professional company. I would highly recommend this company

10 octobre 2024
Avis spontané
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Réponse de Cannock Gates

Hello Christopher, thank you for the very kind words and we hope to deal with you again in the future.

Noté 2 sur 5 étoiles

Shocking quality

2 août 2024
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Réponse de Cannock Gates

Hello
We do not show any records that you were not happy with the gate purchased from Cannock Gates. These gates are not mass produced, they are made to order in our UK factory in Cannock. If you were not happy all you needed to do was contact us to at least give us the opportunity to rectify or to arrange a return of the gate for a full refund. We aim to produce high quality gates that have much thicker frames with proper joints etc compaired to most other gates that are thinner and often out of inferior wood. That said there could have been a poorly made gate that we would only have been too happy to have rectified before you just leave a poor review.

Noté 5 sur 5 étoiles

Second time of using

Second time of using this company (years apart) both experiences perfect , delivery in time in full and excellent product.

2 août 2024
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Réponse de Cannock Gates

Hello Tom, thanks for coming back and we're glad you're happy with us

Noté 4 sur 5 étoiles

Very helpful and responsive staff

Very helpful and responsive staff.

Disappointed somewhat by the screws used in the Salisbury high centre wooden Estate gates. They are rusting already just after two months (order number - 8235).

It would also be useful if components of the ironmongery used in installation were available to buy individually and not only as a very expensive full pack.

I had the same gate before which I replaced with a new one after 10 years and wanted to purchase just a few old nuts and bolts that had rusted badly but that did not become possible.

Overall, very happy.

2 août 2024
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Réponse de Cannock Gates

Hi there, thank you for the review. I'm sorry to hear that you're disappointed in regards to the components that we supply however you're right in saying they are sold as a part of a pack.

Noté 2 sur 5 étoiles

Superb product…Disappointing customer service

The product itsself was/is superb. Great fitters, but customer service extremely disappointing. No politeness, not egar to help resolve issues, verging on argumentive...

2 août 2024
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Réponse de Cannock Gates

Hello Paulette, thank you for the review and we're glad that you're happy with the product received. In regards to the customer service, from my understanding you've been refunded the gate alterations charges as they weren't necessary however if you feel like you've been mistreated in any way, please get in touch with us so we can discuss this with you further.

Noté 5 sur 5 étoiles

They where very helpful when I rang…

They where very helpful when I rang them regarding delivery date ,and exped the delivery time scale ,good quality gate great value

2 août 2024
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Réponse de Cannock Gates

Hello Roberta, thank you for taking the time in writing us a review!

Noté 4 sur 5 étoiles

Very pleased with our customised metal gate.

Very good service in all respects: listening to our needs/likes, offering advice, measuring on site, and fitting by two skilled fitters, Dean and Steve. Thank you both. There are 3 small coating defects which will need touching up with metal paint on a dry day, but then I am eagle eyed!

16 octobre 2024
Avis spontané
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Réponse de Cannock Gates

Hello Deborah, thank you for the kind words, all the best

Noté 5 sur 5 étoiles

A wonderful member of staff got our gates for us.

After being let down by a couple of companies who took my money for gates they said were in stock and then messaged me to say the gates would not be available for a month, an excellent member of staff at Cannock Gates sorted it all out at high speed.

The unflappable, clever and understanding Errol from Cannock Gates got us fantastic gates, which were delivered the next day by Tardis. We were over the moon, as our joiner was waiting to fit them and I had already forked out a lot on my credit card for out-of-stock gates from other online platforms. The wait for refunds does pile up the debt!

I can only say how wonderful it was to get this sorted out so quickly.

Thanks a million for the beautiful gates.

12 septembre 2024
Avis spontané
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Réponse de Cannock Gates

Hello Maria, thank you for your detailed review, all the best -Richard

Noté 5 sur 5 étoiles

Well made sturdy gate.

Really pleased with my new gate. It is well made and sturdy. I was pleasantly surprised by the size/thickness of the component parts and their construction.

5 juin 2024
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Réponse de Cannock Gates

Hello Robert, thank you for taking the time to write us a review.

Noté 5 sur 5 étoiles

Courteous helpful and informative staff

Courteous helpful and informative staff
High quality well made joinery gate first class product. Delivered on time .
Excellent company would recommend .

5 juin 2024
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Réponse de Cannock Gates

Hello Anthony, great to hear you are happy with us. We hope to do business with you soon!

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