We had our healing pad for less than a year and several rows of lights stopped working. The customer service was prompt in getting us at with return instructions and were very attentive. Highly app... Voir plus
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Lisez les avis des autres
I had an excellent experience with customer support. During the troubleshooting process, Isis guided me step by step with patience and clarity. She was not only highly knowledgeable, but also genuin... Voir plus
Very easy to communicate with via email. Very supportive customer service. Simple to understand "what to do next" instructions Had repaired product back quickly
L'entreprise a répondu
Spent £1114 on a product, registered it for it's two year warranty immediately. After 18 months the device no longer turns on. Customer services takes days and weeks to respond to emails, and did so m... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Capillus, LLC is a resource for the millions around the world battling hair loss, connecting patients to hair transplant surgeons & dermatologists for both surgical & non-invasive treatment options. Our products cater to both women & men with thinning hair. Capillus laser therapy caps use safe, low level lasers to energize hair follicles and spur new, natural hair growth. Wear for thirty minutes every other day. Our laser caps are physician-recommended & FDA-Cleared for treatment of alopecia for both men & women. Capillus lasers are clinically proven to prevent the progression of hair loss and regrow thinning hair. Laser therapy stimulates and energizes the cells within the hair follicle renewing the hair follicle for thicker, healthier hair. The hand-free design requires no user effort – making it a preferred choice of doctors worldwide for its high patient compliance. We also offer complementary products for those suffering with hair loss. Capillus Non-laser Products include: Capillus Clinical Hair Therapy products, & Capillus Keratin Fibers.
Capillus. We're All About Hair.
Écrit par l'entreprise
- Free Clinical Hair Therapy Bundle ($125 Value) with Purchase of Capillus Laser Therapy Cap
- Free Bundle of Clinical Hair Therapy Bundle (Value $125) with Purchase of Capillus Laser Therapy Cap. Offer valid only on purchases made on www.capillus.com within USA. Void where prohibited by law. Some restrictions may apply. limited time only. Use coupon code BOGO06162. Always Free Shipping Over $50 within USA
Satisfaction Guaranteed on All Capillus Laser Caps Purchased on www.capillus.com
You are going to love our laser therapy caps. We guarantee it.
Capillus values your peace of mind and we want you to feel secure about your purchase. We know Capillus laser caps work. In fact, we are so confident in the effectiveness of our devices that all purchases of Capillus laser therapy devices made on www.capillus.com have a 365 day satisfaction guarantee.
We guarantee your satisfaction or we will gladly accept returns of laser devices purchased by customers on www.capillus.com within the first 12 months. Please note that only purchases made directly from Capillus.com are eligible for our satisfaction guarantee. This offer is not applicable to purchases made through physicians or other retailers. Please check with your physician or retailer for their return policy.
Like any medical treatment for hair loss, it takes time to see the results. We want you to give our laser therapy a chance. If after using the device, you decide that you are not satisfied with your results, contact us to initiate a return within 365 days of purchase. The return may only be made by the customer on record verified with a proof of purchase. You will be responsible for return shipping costs, and, if returned after thirty days, a 25% service fee will be deducted from the purchase price. Policy updated on September 19, 2019. For purchases prior to September 19, 2019, please refer to your purchase documentation.
Coordonnées de contact
1715 NW 82 Avenue, 33126, Miami, FL, Etats-Unis
- +1 (786) 888-6249
- info@capillus.com
- www.capillus.com
4,4
Excellent
2 k avis
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Pro S1
The device I received:
* Is not Bluetooth enabled as listed on the website;
* Did not come with the carrying case as listed on the website.
* The app is not good at all.
Yeli, my CSR is working with me to resolve these issues.
I'm disappointed in what I received vs what the website said I was receiving. Yeli is a very good contact.
I hope my concerns with be resolved.
But your app is really really BAD!
31 mars 2025
Réponse de Capillus
Hello Dee, thank you for your feedback! We're sorry to hear you received a battery model without the Bluetooth capability; Yeli will be able to assist you with getting the Bluetooth Battery pack for your laser device as well as a Carrying Case! :)
If you have any questions, be sure to ask your Customer Care Agent and she will happily assist you!
Looking forward to hearing about the resolution outcome from you soon! :)
Christina was great throughout the…
Christina was great throughout the whole process. Very easy and simple for my trade in to a new cap!
31 mars 2025
Réponse de Capillus
Thank you, James! We appreciate the time you've taken to leave a review for our VIP Agent Christina!
We hope you enjoy your new laser cap and thank you for your continued support of Capillus! :)
Courrier delay due to unreadable…
Courrier delay due to unreadable commercial invoice needed to calculate tax payable.
I suggest using DHL which can prepaid tax payable for customer to reimburse.
Next time make sure that the commercial invoice is readable by emailing your courrier
28 mars 2025
Réponse de Capillus
Hi Rudolf,
We appreciate the feedback you've left on your experience with UPS; Capillus ensures all international orders include necessary taxes and duties for the recipient's country at the time of check out to avoid customs delays or additional charges upon receipt. If additional documentation is required, we are happy to provide you with that information as the Agent did within hours of you reaching out requesting the invoice. Unfortunately, we are unable to control additional security checks customs may perform before releasing the device, and they are performed at random.
Feel free to check back in after a few months of using the device to leave a review on your experience with Capillus!
Capillus responded quickly
Capillus responded quickly to my concern. I sent in my cap for review and the repaired cleaned and returned quickly.
28 mars 2025
Réponse de Capillus
Thank you for taking the time to leave your review, Richard! It is greatly appreciated!
We are happy we were able to assist you in a timely manner with the issues you were having with your device! We hope your device continues to run flawlessly for years to come!
Thank you for choosing Capillus
Isis was terrific
Isis was terrific. Very knowledgeable about the product. The issue of cap unresponsiveness is uncertain and inconsistent. She's sending me a replacement battery, in case the situation continues.
27 mars 2025
Réponse de Capillus
Hi Carolyn, thank you for your feedback! We're so glad Isis was able to assist you with your device and provide a solution for you!
We appreciate you working with us and your continued support
Great Customer Service
Karla was a pleasure to work with and was very helpful in assisting to get the best product.
25 mars 2025
Réponse de Capillus
Alex, thank you for your kind words!
We're delighted to hear that Karla provided you with excellent assistance in finding the best product.
If you need anything else, we're always here to help!
Thank you for choosing Capillus!
She was very helpful and attentive!
24 mars 2025
Réponse de Capillus
Thank you for your feedback! We're so glad to hear that you had a great experience. If you ever need any further assistance, we're happy to help!
Customer Service
Customer service with Isis was timely, very communicative and helpful. She went out of her way to be helpful and answer all my questions.
24 mars 2025
Réponse de Capillus
Thank you for your kind words! We’re glad to hear that Isis provided you with excellent customer service. We appreciate your support and are always here if you need anything else!
Best Wishes,
Great customer service and experience…
Great customer service and experience :) I love the product!!
21 mars 2025
Réponse de Capillus
Thank you for your feedback, Jake! We're happy to hear you are loving your Capillus and we hope to continue to offer products that suit your needs!
We pride ourselves on providing great care; if you ever need anything, we're here to help! :)
Réponse de Capillus
Hey Gerald! Thank you so much for your kind words! We greatly appreciate your business and hope to continue to provide you with excellent service!
Best wishes,
Overall a GREAT experience!
Prior to making the purchase I had called Capillus twice and on both occasions I was able to speak a live person (no AI, no voicemail) who was very knowledgeable and answered all of my questions. Despite a potential backlog, not only did I receive the cap in one week but, inside the box was a nice note stating that had upgraded my order and provided me with a cap that contains more lasers! - A truly wonderful surprise!
19 mars 2025
Réponse de Capillus
Bruce, we're happy to have been able to upgrade your laser cap, and shipping after such a delay! Capillus prides itself on providing Excellent Customer Care, and we are so glad to hear you were able to be part of it!
Thank you for choosing Capillus! We're happy to have you
Positive experience with Capillus Products
Positive Experiences with Capillus Products
I have been using the Capillus cap for years, with noted positive results My hair stopped thinning and regrew. I am finding that my recently ordered product, the Curalight Body, is just as effective. My knee and ankle pain is diminishing and my mobility and balance is improved.
24 février 2025
Réponse de Capillus
Thank you for your feedback! We're so glad to hear you have been loving the Capillus Products, and we are elated to hear you are having a much easier time with your mobility!
Thank you for choosing Capillus for your Laser Therapy needs
Customer Service
Accurate order. Customer service response to my question was timely and helpful.
20 mars 2025
Réponse de Capillus
Thank you for your review! We are glad your experience with us went well from start to finish, and we hope to continue to serve you well on your Hair Growth journey!
Réponse de Capillus
Hello Victoria, thank you for your positive feedback on your experience with our Customer Care team!
Thank you for choosing Capillus :)
Customer service was friendly…
Customer service was friendly professional and very helpful.
20 février 2025
Réponse de Capillus
Hi Vanessa! We greatly appreciate you taking the time to leave a review giving praise to our Customer Care Team! We are glad they were able to assist you with your return :)
Thank you for choosing Capillus
Not as expected
I have spent close to two years, reviewing the Capillus cap, and finally decided to purchase it based on all of the information on the website. When my cap arrived, it was very large for my head. I messaged the company right away and explained that it was too large for my head and it would fall off if I did not hold onto it. I asked if there was a smaller option because all of the pictures in the advertisements appear that the cap fits men and women perfectly I received a very flippant response that said I could tie a scarf around it. I feel that Capillus does everything to get you to purchase their product, but when I simply reached out and explained my situation, it was not handled professionally.
19 février 2025
Réponse de Capillus
Hello Rhonda, thank you for your feedback on your experience with Capillus. We apologize if our Customer Care Team did not meet your expectations in resolving the issue regarding the size of your unit.
We have investigated your issue further and want to inform you that the agent who was assisting your case had offered a second option of exchanging your larger unit for our regular size laser cap on 2/19, and 2/27 but did not receive any response; therefore closing the ticket and sending you the link to leave this review.
We understand often times it's difficult to respond to every e-mail, and some may not reach your inbox as intended; however, we would be happy to re-open your case and assist you with exchanging your unit for a smaller size.
Please contact the Capillus Customer Care team at support@capillus.com and we will gladly assist you!
Thank you for choosing Capillus!
Horrible service
Set up an appointment to get support for my broke capillus and they never even called so I’m stuck with a broke 2k hat. Would never buy again.
13 mars 2025
Réponse de Capillus
Hello Chase, we apologize for the inconvenience, and we want to ensure we can assist you with getting your device back to working condition. Unfortunately, we were unable to locate your information in order to initiate the service call at the scheduled time, however; the Agent you spoke with via email left you with the right phone number to call for assistance with your device. Pease give us a call at 786-980-2712 and let the agent who is assisting you know you are from Trustpilot.
We are committed to resolving your issue so that you may proceed with your treatments as we understand the importance of consistent use, and want to unsure we can correct our mistakes :)
Réponse de Capillus
Capillus prides itself on providing excellent customer service and we are happy to have been able to assist you :) Thank you for choosing Capillus!
Prompt and courteous...
13 mars 2025
Réponse de Capillus
Thank you Pamela, we appreciate you taking the time to leave us a review, and we are happy to have been of assistance! Thank you for your loyalty and thanks again for Choosing Capillus
The cap seems to stop hair loss after…
The cap seems to stop hair loss after using for a few months.
13 mars 2025
Réponse de Capillus
Thank you for your review Lauren! We're glad you are experiencing the magic of the Capillus laser cap! We hope you see continued results and further growth!
Thank you for choosing Capillus
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