I had an excellent experience with customer support. During the troubleshooting process, Isis guided me step by step with patience and clarity. She was not only highly knowledgeable, but also genuin... Voir plus
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Lisez les avis des autres
Very easy to communicate with via email. Very supportive customer service. Simple to understand "what to do next" instructions Had repaired product back quickly
L'entreprise a répondu
Spent £1114 on a product, registered it for it's two year warranty immediately. After 18 months the device no longer turns on. Customer services takes days and weeks to respond to emails, and did so m... Voir plus
I am a repeat customer of Capillus. They have a great customer service team who always responds quickly to my email questions. My wife has been using her Capillus cap since 2019 and has upgraded to th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Capillus, LLC is a resource for the millions around the world battling hair loss, connecting patients to hair transplant surgeons & dermatologists for both surgical & non-invasive treatment options. Our products cater to both women & men with thinning hair. Capillus laser therapy caps use safe, low level lasers to energize hair follicles and spur new, natural hair growth. Wear for thirty minutes every other day. Our laser caps are physician-recommended & FDA-Cleared for treatment of alopecia for both men & women. Capillus lasers are clinically proven to prevent the progression of hair loss and regrow thinning hair. Laser therapy stimulates and energizes the cells within the hair follicle renewing the hair follicle for thicker, healthier hair. The hand-free design requires no user effort – making it a preferred choice of doctors worldwide for its high patient compliance. We also offer complementary products for those suffering with hair loss. Capillus Non-laser Products include: Capillus Clinical Hair Therapy products, & Capillus Keratin Fibers.
Capillus. We're All About Hair.
Écrit par l'entreprise
- Free Clinical Hair Therapy Bundle ($125 Value) with Purchase of Capillus Laser Therapy Cap
- Free Bundle of Clinical Hair Therapy Bundle (Value $125) with Purchase of Capillus Laser Therapy Cap. Offer valid only on purchases made on www.capillus.com within USA. Void where prohibited by law. Some restrictions may apply. limited time only. Use coupon code BOGO06162. Always Free Shipping Over $50 within USA
Satisfaction Guaranteed on All Capillus Laser Caps Purchased on www.capillus.com
You are going to love our laser therapy caps. We guarantee it.
Capillus values your peace of mind and we want you to feel secure about your purchase. We know Capillus laser caps work. In fact, we are so confident in the effectiveness of our devices that all purchases of Capillus laser therapy devices made on www.capillus.com have a 365 day satisfaction guarantee.
We guarantee your satisfaction or we will gladly accept returns of laser devices purchased by customers on www.capillus.com within the first 12 months. Please note that only purchases made directly from Capillus.com are eligible for our satisfaction guarantee. This offer is not applicable to purchases made through physicians or other retailers. Please check with your physician or retailer for their return policy.
Like any medical treatment for hair loss, it takes time to see the results. We want you to give our laser therapy a chance. If after using the device, you decide that you are not satisfied with your results, contact us to initiate a return within 365 days of purchase. The return may only be made by the customer on record verified with a proof of purchase. You will be responsible for return shipping costs, and, if returned after thirty days, a 25% service fee will be deducted from the purchase price. Policy updated on September 19, 2019. For purchases prior to September 19, 2019, please refer to your purchase documentation.
Coordonnées de contact
1715 NW 82 Avenue, 33126, Miami, FL, Etats-Unis
- +1 (786) 888-6249
- info@capillus.com
- www.capillus.com
4,4
Excellent
2 k avis
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Excessive Restocking Fee For Un-Opened Caps
I do not agree with Capillus unopened box policy but the representative remained focused. She was able to offer me two options for my desire to upgrade my pro S2.
16 février 2026
Réponse de Capillus
Thank you so much for your 5-star review, we appreciate you taking the time to share your experience.
We also wanted to gently clarify that when you reached out about returning the gifted device for store credit, we requested the serial number so we could properly locate the original purchase and review available options. Unfortunately, we didn’t receive a response and the case was closed due to inactivity.
If you’re still interested in exploring options, we’d be more than happy to reopen the conversation. Just send us the serial number from your Capillus PRO S2, and we’ll take it from there.
We’re always here to help and appreciate the opportunity to assist further.
I want to take this moment to…
I want to take this moment to acknowledge Isis for the tremendous support she gave me in helping register my order online to be eligible for warranty.
Very happy with my product and the company Capillus. I would recommend this company to anyone.
12 février 2026
Réponse de Capillus
Thank you so much for your kind words and for taking the time to share your experience!
We’re thrilled to hear that you’re happy with your product and your experience with Capillus. I’ll be sure to pass your feedback along to Isis — she truly cares about making sure our customers are fully supported, especially when it comes to important steps like warranty registration.
Your recommendation means a great deal to all of us at Capillus. We’re grateful to have you as part of our community and are always here if you need anything in the future!
Easy exchange, great customer service
Capillus was great in helping me exchange my small-fitting RL cap for a larger one. They made everything easy. Thanks to Christina for the great customer service.
9 janvier 2026
Réponse de Capillus
Hi Bria,
Thank you for your kind words! We're pleased to hear Christina provided you with a great experience. Our goal is to make things as seamless as possible for you.
Best of luck on your journey!
Purchased in 2024 and cap stopped…
Purchased in 2024 and cap stopped working January of 2026. No longer charges.
20 janvier 2026
Avis spontané
Réponse de Capillus
Hi Julia,
We appreciate your review! An agent is currently working on your case and will be in touch with you further regarding your device's issue.
Réponse de Capillus
Thank you for your kind feedback! We’re so glad to hear that you found our service polite, patient, and very knowledgeable.
We truly appreciate your support and look forward to assisting you again.
Isis
Isis. She really knows what she’s doing. She’s very patient and very pleasant. Thank you.
23 janvier 2026
Réponse de Capillus
Thank you so much for the kind words! We’re thrilled to hear about your experience with Isi, she truly is knowledgeable, patient, and a pleasure to work with.
We’ll be sure to pass along your compliments to her. We appreciate your support and look forward to serving you again!
Réponse de Capillus
Thank you for your feedback. We’re really sorry about the delay in receiving your order, that’s not the experience we want for our customers.
We appreciate your patience and are actively working to improve our delivery times.
If there’s anything we can do to make this right, please don’t hesitate to reach out to us directly.
Réponse de Capillus
Thank you for sharing your expereince!
We are happy you got the service you needed :)
I tried to order during your sale but…
I tried to order during your sale but no one actually responded until 3 weeks later and then not with the price I was told. Tired of wasting time here trying to spend too much money with this company. Going to find another option.
19 janvier 2026
Réponse de Capillus
Hello Kris,
Thank you for taking the time to share your experience. We sincerely apologize for the delay in our response and for the confusion around pricing during our sale. We understand how frustrating that must have been.
After reviewing your inquiry, we found that your original email was inadvertently routed to a separate folder and wasn’t seen by our team right away. Once an agent was assigned, you were offered the agreed-upon discount and sent an invoice. Unfortunately, an error was made when applying that discount to the invoice.
We have since corrected the invoice to reflect the discount that was originally promised. We regret the inconvenience this caused and appreciate your patience while we resolved the issue.
Please don’t hesitate to reach out if you have any questions or if there’s anything further we can assist with.
Kind regards,
6 minutes a day everyday
Transaction was handled professionally. The representative I talked with was very courteous and helpful. I’ve had a capillus laser hat for almost a decade. Glad to upgrade to 280 pro. Thank you.
19 décembre 2025
Réponse de Capillus
Hi Jerry,
We're very happy to hear that! We always want to make your experience as smooth as possible. If you need anything, we are here to help!
Best wishes
sweet…
Called two days in a row and this sweet and funny customer service representative remembers me and picks up to go t where I left off and remembers everything and made me feel heard and special
15 janvier 2026
Réponse de Capillus
Hi Marie,
Thank you for your review! We're so happy to hear that Isis was able to assist you efficiently, and knew your case! This is exactly what we love to hear :)
Best of luck on your journey!
I WANT TO RETURN THIS CAP!
I’ve been trying to get a return authorization for months and NO ONE will respond. However, they are happy to flood my email and text with messages. Please tell me how to return the laser cap as it has done nothing to improve my hair situation.
23 décembre 2025
Réponse de Capillus
Hello Tracy,
Thank you for bringing this to our attention. We sincerely apologize for the lack of response from our team. We strive to provide unparalleled service to each customer for any reason.
We’d like to clarify that our support and marketing teams operate on separate platforms. As a result, most marketing emails are sent from no-reply addresses and are not monitored for incoming messages.
That said, we have located your request and have assigned an agent who is actively working to assist you with returning your product at no penalty.
Please keep an eye out for a follow-up email from our team member who will be helping you shortly. If you have any additional questions in the meantime, we’re here to help.
Réponse de Capillus
Thank you for your feedback! We’re glad to hear that the quick turnaround and expedited handling of your order met your expectations.
We truly appreciate you taking the time to share your experience.
Customer Support
I had great customer service from Christina. She went out of her way to help me. I am very greatful for her support.
9 janvier 2026
Réponse de Capillus
Thank you so much for sharing your experience! We’re thrilled to hear that Christina provided such outstanding support and went above and beyond to assist you.
We’ll be sure to pass along your kind words to her, she’ll truly appreciate the recognition.
Réponse de Capillus
Thank you for your feedback! We’re glad we could respond quickly and resolve the issue for you.
New hat was provided and we are very…
New hat was provided and we are very pleased…Thank you…Customer service was excellent
11 décembre 2025
Réponse de Capillus
We’re so glad to hear you’re happy with your new laser cap, and that our customer service was helpful.
Thank you for your feedback!
Outstanding products and customer service representatives.
All customer service representatives who I have worked with since I started using Capillus products (2 years) have been knowledgeable about the products and responsive to all of my needs. One of the products malfunctioned 6 months after my purchase and they replaced it immediately. I have tremendous confidence in the quality of Capillus science, engineering service. There are competitors with similar products and claims, but I am staying with Capillus!
11 décembre 2025
Réponse de Capillus
We’re truly grateful for your continued trust in Capillus over the past two years.
It’s wonderful to hear that our customer service team has consistently provided knowledgeable and responsive support, and that we were able to quickly replace your product when an issue arose. We take great pride in the science, engineering, and service behind Capillus, and your confidence in our brand means a great deal to us.
We sincerely appreciate your loyalty, especially in a competitive market, and we look forward to continuing to support you on your journey with Capillus.
Capillus customer support is top notch.
Capillus customer support is consistently responsive and provides great results.
8 janvier 2026
Réponse de Capillus
Thank you for your kind words! We’re happy to hear that our customer support has been consistently responsive and effective
Isis was very helpful and made my order…
Isis was very helpful and made my order without any problems and was very professional. Thank you Isis.
8 janvier 2026
Réponse de Capillus
Thank you for taking the time to share your experience! We’re so glad to hear that Isis provided such a smooth and professional experience.. We’ll be sure to pass along your kind words to her.
good communication
good communication; when there was a delay in getting the product, they let me know. one of the items arrived slightly damaged; they replaced it within days of me reporting it. two thumbs up!
2 janvier 2026
Réponse de Capillus
Thank you for sharing your experience! We’re glad our team kept you informed during the delay and acted quickly to replace the damaged item.
We truly appreciate your feedback and are happy to know everything was resolved promptly.
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