I had an excellent experience with customer support. During the troubleshooting process, Isis guided me step by step with patience and clarity. She was not only highly knowledgeable, but also genuin... Voir plus
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Lisez les avis des autres
Very easy to communicate with via email. Very supportive customer service. Simple to understand "what to do next" instructions Had repaired product back quickly
L'entreprise a répondu
Spent £1114 on a product, registered it for it's two year warranty immediately. After 18 months the device no longer turns on. Customer services takes days and weeks to respond to emails, and did so m... Voir plus
I am a repeat customer of Capillus. They have a great customer service team who always responds quickly to my email questions. My wife has been using her Capillus cap since 2019 and has upgraded to th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Capillus, LLC is a resource for the millions around the world battling hair loss, connecting patients to hair transplant surgeons & dermatologists for both surgical & non-invasive treatment options. Our products cater to both women & men with thinning hair. Capillus laser therapy caps use safe, low level lasers to energize hair follicles and spur new, natural hair growth. Wear for thirty minutes every other day. Our laser caps are physician-recommended & FDA-Cleared for treatment of alopecia for both men & women. Capillus lasers are clinically proven to prevent the progression of hair loss and regrow thinning hair. Laser therapy stimulates and energizes the cells within the hair follicle renewing the hair follicle for thicker, healthier hair. The hand-free design requires no user effort – making it a preferred choice of doctors worldwide for its high patient compliance. We also offer complementary products for those suffering with hair loss. Capillus Non-laser Products include: Capillus Clinical Hair Therapy products, & Capillus Keratin Fibers.
Capillus. We're All About Hair.
Écrit par l'entreprise
- Free Clinical Hair Therapy Bundle ($125 Value) with Purchase of Capillus Laser Therapy Cap
- Free Bundle of Clinical Hair Therapy Bundle (Value $125) with Purchase of Capillus Laser Therapy Cap. Offer valid only on purchases made on www.capillus.com within USA. Void where prohibited by law. Some restrictions may apply. limited time only. Use coupon code BOGO06162. Always Free Shipping Over $50 within USA
Satisfaction Guaranteed on All Capillus Laser Caps Purchased on www.capillus.com
You are going to love our laser therapy caps. We guarantee it.
Capillus values your peace of mind and we want you to feel secure about your purchase. We know Capillus laser caps work. In fact, we are so confident in the effectiveness of our devices that all purchases of Capillus laser therapy devices made on www.capillus.com have a 365 day satisfaction guarantee.
We guarantee your satisfaction or we will gladly accept returns of laser devices purchased by customers on www.capillus.com within the first 12 months. Please note that only purchases made directly from Capillus.com are eligible for our satisfaction guarantee. This offer is not applicable to purchases made through physicians or other retailers. Please check with your physician or retailer for their return policy.
Like any medical treatment for hair loss, it takes time to see the results. We want you to give our laser therapy a chance. If after using the device, you decide that you are not satisfied with your results, contact us to initiate a return within 365 days of purchase. The return may only be made by the customer on record verified with a proof of purchase. You will be responsible for return shipping costs, and, if returned after thirty days, a 25% service fee will be deducted from the purchase price. Policy updated on September 19, 2019. For purchases prior to September 19, 2019, please refer to your purchase documentation.
Coordonnées de contact
1715 NW 82 Avenue, 33126, Miami, FL, Etats-Unis
- +1 (786) 888-6249
- info@capillus.com
- www.capillus.com
4,4
Excellent
2 k avis
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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The return of my cap after service was…very prompt; see above
The return of my cap after service was scheduled to be while we were out of town. I made contact with Morgan, and she made sure that the return was more prompt so therefore no problem w/ being gone at delivery time.
1 octobre 2025
Réponse de Capillus
Thank you for sharing your experience! We’re glad we could coordinate the return of your cap so it arrived at a convenient time for you.
Our team strives to make the process as smooth and flexible as possible, and we appreciate you taking the time to recognize that.
Customer service answered me promptly!
Customer service got back to me right away, which was great! I was contacting them because I was out of the Fine & Thinning Hair Shampoo and wanted to get another bottle. However, they ONLY sell it in the sets- which is unfortunate because all I needed was the shampoo. I did not need to spend $180 something on a set I did not need more of. I was very disappointed because that shampoo was awesome.
15 octobre 2025
Réponse de Capillus
Hi Laura! We’re glad our team was able to respond promptly, but we understand your frustration about needing to purchase the full set instead of just the shampoo.
We really appreciate your support and your kind words about the Fine & Thinning Hair Shampoo. While we currently sell it only as part of the set, your feedback is valuable and will be shared with our team as we continue to evaluate our product offerings.
Thank you again for sharing your experience and for choosing Capillus!
Thank you Yeli!!
Thanks to Yeli and her timely response and great customer service I'm giving a 5 star rating. This company has been extremely helpful and easy to work with. I highly recommend the cap as it has done wonders for my hair growth.
14 octobre 2025
Réponse de Capillus
Thank you so much for your kind words and 5-star rating! We’re thrilled to hear Yeli was able to provide timely and helpful support, and that your Capillus cap is making a difference for your hair growth. Your recommendation means a lot to us!
Réponse de Capillus
Thank you so much for your kind words! We’re happy to hear our team was helpful and attentive throughout your experience.
Your feedback means a lot to us!
A+++ Customer Svc Experience with LED light therapy mask
I purchased an LED light therapy mask thru my aesthetic doctor’s office. After 12 or so uses it was shutting off intermittently and changing LED color modes by itself. Although I was a bit outside the warranty/return period, I reached out to Capillus for assistance to see if they could troubleshoot the issue.
I worked with Isis, the customer service professional who answered my call and email.
After sharing a few photos and the serial number, Isis promptly issued a UPS return label so the unit could be sent back for the Technicians to review and troubleshoot.
Within 2 days of them receiving the mask, they sent an email that they identified a problem in the battery pack/electrical ribbon. They promptly sent a new replacement LED Mask, which I received the next day.
From my first contact, to receiving the new mask — was exactly one week. That’s amazing customer service!
I’m so appreciative of the professional service I received and how they stand behind the quality and performance of their products.
Thank you - Thank you.
10 octobre 2025
Réponse de Capillus
Thank you so much for sharing your experience! We’re thrilled to hear that Isis was able to assist quickly and ensure your LED Mask was replaced without delay. Our team takes great pride in standing behind our products and making sure every customer feels supported from start to finish.
We truly appreciate your kind words and the trust you’ve placed in Capillus. Enjoy your new mask, and thank you again for being part of the Capillus family!
Réponse de Capillus
Hi Rick,
Thank you for your kind words, and thank you for being part of the Capillus Family! We hope to continue to provide you with top notch service!
Enjoyable to Work With
Ordering was easy. When I had questions, they were quickly and kindly handled with professionalism.
7 octobre 2025
Réponse de Capillus
We’re happy to hear that your ordering experience was smooth and that our team was able to assist you quickly!
Thank you for your support :)
My experience was as expected
My experience was fine. Customer service was responsive within 24 hours. Everything was as expected. The only thing was that the order was slightly delayed (few days) due to parts, so I had to check in on the order. 4/5 rating so far!
2 octobre 2025
Réponse de Capillus
Thank you for sharing your feedback. We’re glad to hear that our customer service team was responsive and that your experience met expectations overall. We appreciate your patience with the slight shipping delay and are happy everything arrived as expected.
If you ever need assistance in the future, please don’t hesitate to reach out!
It’s making my hair thicker and fuller…
It’s making my hair thicker and fuller already and it’s only been 4 months. I had watched a show Queer Eye on Netflix Season 6 episode 1 and Jonathan the hair stylist helped a woman from Texas that was wearing a wig due to hair loss and he gave her a Capillus cap to use. They come back a year later and it was right after Covid and they saw her without any wig and her hair looked beautiful!!!! I knew then it worked!!!!
29 septembre 2025
Réponse de Capillus
Hi Dora, Thank you for sharing your experience. We’re glad to hear you’ve noticed your hair becoming thicker and fuller after four months of consistent use.
That Queer Eye episode was a memorable moment for many, and it’s great to know it inspired you to give Capillus a try. We appreciate you taking the time to share your progress and wish you continued success with your treatments.
Owning and using my Capillus since April 2022
This was the first problem I had since purchasing the Cap 3 1/2 years ago. Isis from the Customer Support Team was pleasant and courteous from the initial contact, took needed information then successfully provided step by step instructions to help diagnose/solve the problem. The battery pack was not providing power to the Cap and is now back in operation. I look forward to continued use and retaining the hair on my head !! Definitely a positive experience considering the cost and benefits of the product.
24 septembre 2025
Réponse de Capillus
Thank you so much for sharing your experience with us! We’re glad to hear that Isis was able to assist you quickly and courteously in getting your cap back up and running. It’s wonderful to know that after more than three years of use, you’re still enjoying the benefits of your Capillus device. We truly appreciate your trust in us and look forward to supporting you in your continued journey toward healthier hair.
Customer service from our sales…
Customer service from our sales representative Christina was amazing. Continued communication helped with some changes to the order and ensuring we were happy with the final product
17 septembre 2025
Réponse de Capillus
Thank you for sharing your experience! We’re so glad to hear Christina was able to support you throughout the process and make sure everything went smoothly with your order. We truly appreciate your feedback and your trust in Capillus.
Réponse de Capillus
We’re so glad we could help you get the part you needed quickly! Thank you for sharing your experience—it’s wonderful to know our team was able to resolve the issue right away.
Réponse de Capillus
Thank you for your feedback! We’re so glad you had a friendly experience with our team
Réponse de Capillus
Thank you for your kind words! We’re so glad you had a great experience with our service and appreciate you taking the time to share.
I called with questions
I called with questions, and the customer rep was able to address each one of my concerns without any problems. She was knowledgeable, and very patience with me. I felt relax and was able to open up and speak about my hair issues which can be a sore spot for me.
10 septembre 2025
Réponse de Capillus
Carmen, thank you for your thoughtful feedback! We’re so glad our team was able to answer your questions and make you feel comfortable discussing something so personal. Supporting you on your hair restoration journey means a lot to us, and we’re always here whenever you need us.
Our customer service rep
Our customer service rep, Isis, was very knowledgeable & extremely helpful! She went above & beyond to locate a battery for my 5 year old Capillus laser cap. I truly appreciate all she did!
9 septembre 2025
Réponse de Capillus
Thank you so much for sharing your experience! We’re thrilled to hear that Isis was able to go above and beyond to help you. We’ll be sure to pass along your kind words to her and our team.
We truly appreciate your loyalty after 5 years with your Capillus cap!
She was great
4 septembre 2025
Réponse de Capillus
Thank you for your kind words! We’re so glad to hear our team could provide you with great service.
Red Light Panel instructions …
Your red light panel instructions do not mention whether to charge it before using. You need to mention how long to charge and how long the charge will last.
2 septembre 2025
Réponse de Capillus
Hello John,
Thank you for your feedback and for pointing this out. I’m happy to clarify the charging details for your red light panel.
Before your first use, we recommend fully charging the panel. A full charge typically takes about 2–3 hours depending on model. Once charged, the battery will last for approximately 3-5 10 minute sessions before needing to be recharged.
We appreciate you bringing this to our attention, I’ll also share your note with our team so we can make sure future instruction manuals include this information more clearly.
If you’d like, I can also send you a digital copy of the full user guide for easy reference.
Absolute con
Absolute con! Stay away !
Paid 600$ delivery to UK which was supposed to cover delivery and duties. Then they charged me again another. 699$ delivery when the product arrived. And the product is not working. On top of that I emailed them 6 times in regards to this and they didn’t reply . STAY AWAY AT ALL COSTS
29 août 2025
Avis spontané
Réponse de Capillus
Hello Navaraj,
We sincerely apologize for the inconvenience and have an agent working on a resolution for you as soon as possible.
Capillus is committed to the efficacy and reliability of each of our products, and we will do all we can to ensure your device is running properly.
As for the duties and import fee for our International customers; we do include the taxes, shipping, and import duties in the final purhcase once your shipping information is calculated. We are looking into why you were charged a second time by UPS and we will provide you with resolution as soon as possible.
We appreciate your time and effort, and we thank you for choosing Capillus
Unusable website
I'm unable to sign into your website. I put in my email then created a new password. I signed in and it said incorrect password. I told two different customer service people and they said they'll call back and I never hear from them again. I was using your website everyday when using the cap then about two weeks ago it said I had use my email and password before using the cap and it would not sign me in. So I don't bother and just use the cap.
I use the only blue app on Playstore with my android phone but gave up.
29 août 2025
Réponse de Capillus
John, thank you for sharing your experience with us. We’re very sorry for the frustration you’ve had with signing in and for the lack of follow-up from our team. This is not the experience we want for our customers. We’ll be reaching out to you directly to get this resolved as quickly as possible
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