We had our healing pad for less than a year and several rows of lights stopped working. The customer service was prompt in getting us at with return instructions and were very attentive. Highly app... Voir plus
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Lisez les avis des autres
I had an excellent experience with customer support. During the troubleshooting process, Isis guided me step by step with patience and clarity. She was not only highly knowledgeable, but also genuin... Voir plus
Very easy to communicate with via email. Very supportive customer service. Simple to understand "what to do next" instructions Had repaired product back quickly
L'entreprise a répondu
Spent £1114 on a product, registered it for it's two year warranty immediately. After 18 months the device no longer turns on. Customer services takes days and weeks to respond to emails, and did so m... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Capillus, LLC is a resource for the millions around the world battling hair loss, connecting patients to hair transplant surgeons & dermatologists for both surgical & non-invasive treatment options. Our products cater to both women & men with thinning hair. Capillus laser therapy caps use safe, low level lasers to energize hair follicles and spur new, natural hair growth. Wear for thirty minutes every other day. Our laser caps are physician-recommended & FDA-Cleared for treatment of alopecia for both men & women. Capillus lasers are clinically proven to prevent the progression of hair loss and regrow thinning hair. Laser therapy stimulates and energizes the cells within the hair follicle renewing the hair follicle for thicker, healthier hair. The hand-free design requires no user effort – making it a preferred choice of doctors worldwide for its high patient compliance. We also offer complementary products for those suffering with hair loss. Capillus Non-laser Products include: Capillus Clinical Hair Therapy products, & Capillus Keratin Fibers.
Capillus. We're All About Hair.
Écrit par l'entreprise
- Free Clinical Hair Therapy Bundle ($125 Value) with Purchase of Capillus Laser Therapy Cap
- Free Bundle of Clinical Hair Therapy Bundle (Value $125) with Purchase of Capillus Laser Therapy Cap. Offer valid only on purchases made on www.capillus.com within USA. Void where prohibited by law. Some restrictions may apply. limited time only. Use coupon code BOGO06162. Always Free Shipping Over $50 within USA
Satisfaction Guaranteed on All Capillus Laser Caps Purchased on www.capillus.com
You are going to love our laser therapy caps. We guarantee it.
Capillus values your peace of mind and we want you to feel secure about your purchase. We know Capillus laser caps work. In fact, we are so confident in the effectiveness of our devices that all purchases of Capillus laser therapy devices made on www.capillus.com have a 365 day satisfaction guarantee.
We guarantee your satisfaction or we will gladly accept returns of laser devices purchased by customers on www.capillus.com within the first 12 months. Please note that only purchases made directly from Capillus.com are eligible for our satisfaction guarantee. This offer is not applicable to purchases made through physicians or other retailers. Please check with your physician or retailer for their return policy.
Like any medical treatment for hair loss, it takes time to see the results. We want you to give our laser therapy a chance. If after using the device, you decide that you are not satisfied with your results, contact us to initiate a return within 365 days of purchase. The return may only be made by the customer on record verified with a proof of purchase. You will be responsible for return shipping costs, and, if returned after thirty days, a 25% service fee will be deducted from the purchase price. Policy updated on September 19, 2019. For purchases prior to September 19, 2019, please refer to your purchase documentation.
Coordonnées de contact
1715 NW 82 Avenue, 33126, Miami, FL, Etats-Unis
- +1 (786) 888-6249
- info@capillus.com
- www.capillus.com
4,4
Excellent
2 k avis
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Too soon to tell how much better this…
Too soon to tell how much better this is from my previous red light hat from another company.
The hat is much larger- to fit all of the diodes, but I like it because it covers more area. The design of the power cord connection to the hat and charger appears stronger than other manufacturers. This is what failed on my previous hat.
I placed my order directly on the website but never received an order confirmation. When I called to enquirer ( charge transaction was completed) I was told the number that I had from the order confirmation which I printed at the time the charge card was processed was not formatted the way Capillus formats there confirmation # ( what I had started with a different series of letters). I had to then ask to have the customer service person search for my order by name - which she never offered. She was quickly able to find the order and expected delivery date.
26 juin 2025
Réponse de Capillus
Hi Lesley,
Thank you for sharing your feedback, and I’m glad to hear that you’re enjoying the improved coverage and design of your Capillus device so far. We appreciate you choosing Capillus and taking the time to detail your initial experience.
We're very sorry for the confusion caused by the missing order confirmation. It appears that the email entered at checkout didn’t match your intended address, which is why the confirmation wasn’t delivered. While our system generates the correct order number once the transaction is completed, third-party autofill tools or small typing errors can sometimes result in discrepancies that affect email delivery and order lookup.
I appreciate your patience in reaching out and working with our team to locate your order.
If you’d like us to update your account with the correct email address for future communication, please don’t hesitate to let us know. We’re here to help every step of the way.
Great Customer Service
Isis was extremely helpful and was there to answer all of my questions. I just upgraded from the Capillus Pro to the Spectrum and have only used the Spectrum for a couple of days so I cannot yet let you know the results.
24 juin 2025
Réponse de Capillus
Marianne,
Thank you so much for the 5-star review and kind words about Isis! We’re thrilled to hear she was able to assist you and provide the support you needed during your upgrade.
We're excited for you to experience the benefits of the Capillus Spectrum, it’s our most advanced model, and we can’t wait to hear how it works for you over time.
Please don’t hesitate to reach out if you have any questions along the way!
Réponse de Capillus
Hello JD,
Thank you for taking the time to leave us a wonderful review! We're happy that we are able to assist you with your issue. Capillus strives to provide excellent service from start to finish.
We hope you enjoy your laser therapy, and thank you for choosing Capillus!
Everything went very well and everyone…
Everything went very well and everyone that I spoke to answered my questions and were all very helpful.
17 juin 2025
Réponse de Capillus
Hi Taylor,
Thank you so much for the glowing review! We're thrilled to hear that everything went smoothly and that our team was able to answer your questions. Providing helpful, friendly service is what we strive for, and your feedback truly means a lot to us. If you ever need anything in the future, we’re just a call or message away!
Warm regards,
The Capillus Team
Dear Isis,
Dear Isis,
I hope this message finds you well.
I’m writing to extend my sincere gratitude for the exceptional support you provided during the recent repair process of my Capillus device. Your decision to waive the repair fees and facilitate a complimentary replacement was both generous and deeply appreciated.
I received the new cap last week and was genuinely touched by the thoughtful gesture. I even shared a photo with the Customer Care team as a small token of thanks. From start to finish, your professionalism, responsiveness, and kindness made the entire experience smooth and reassuring.
In today’s world, it’s rare to encounter such genuine care and attentiveness. You’ve not only restored my confidence in the product but also demonstrated the kind of customer service that truly sets a company apart.
Thank you again, Isis, for going above and beyond. It has not gone unnoticed, and I’m sincerely grateful.
Warmest regards,
Nathan Chauhan
17 juin 2025
Réponse de Capillus
Hi Nathan,
Thank you so much for your heartfelt review. We’re truly grateful for your kind words and are thrilled to hear that Isis was able to provide the level of care and support you deserve. Your feedback is a powerful reminder of why we do what we do, and it means the world to us.
We're so glad your replacement cap arrived safely and that the entire experience was a positive one. We'll be sure to share your message with Isis and the rest of our team. It will absolutely make their day.
Thank you again for placing your trust in Capillus. We're always here if you need us!
Warmest regards,
The Capillus Team
Capillus was prompt in addressing and…
Capillus was prompt in addressing and resolving my concerns. I am pleased with their service.
16 juin 2025
Réponse de Capillus
Hi Mary,
Thank you for your kind words! We're so glad to hear that our team was able to address your concerns promptly and to your satisfaction. Providing responsive and reliable service is always our goal, and it's wonderful to know we delivered on that for you.
Please don’t hesitate to reach out if we can assist you again in the future!
Warm regards,
The Capillus Team
I loved the rep’s at the show
I loved the rep’s at the show, but I was expecting an instruction booklet. I did not expect to have to use the phone to call and get a booklet. I still don’t have any information on how to use it although I’m stumbling through. I think this was a poor example of customer service it should have been inside the box thank you Kathy Daniels Messina
11 juin 2025
Réponse de Capillus
Hi Kathy,
Thank you so much for your review and for the kind words about our team at the show! We're truly sorry to hear that the instruction booklet was missing from your package. That’s certainly not the experience we aim to provide, and we appreciate you bringing it to our attention.
We’d love to make this right by emailing or mailing you a copy of the user manual right away. Please feel free to contact our Customer Care team directly, and we’ll be happy to assist further.
Thank you again for your feedback; it helps us improve, and we’re grateful to have you as part of the Capillus community!
Warm regards,
The Capillus Team
Company representative Christina was…
Company representative Christina was professional helpful and informative. Received product quickly —looking forward to seeing its effectiveness in my hair loss journey!
11 juin 2025
Réponse de Capillus
Hi Diana,
Thank you so much for your kind words! We're thrilled to hear that Christina was helpful and professional — we'll be sure to pass along your feedback to her.
We’re also glad your order arrived quickly, and we’re excited to be part of your hair regrowth journey. Consistency is key, so stick with it daily, and don’t hesitate to reach out if you have any questions or need support along the way. We're here for you!
Wishing you great results ahead!
Shout out to Yeli for getting my order…
Shout out to Yeli for getting my order completed. I received great service. I ask a lot of questions and received quick responses.
10 juin 2025
Réponse de Capillus
Thank you so much for the shoutout! We're happy to hear Yeli provided such great service and kept things running smoothly for you. We love curious customers, and we’re always here to answer your questions quickly and thoroughly.
Enjoy your Capillus journey!
True customer service support
Prior to making my purchase of a laser hair device I did extensive research. Reaching out to Capillus was amazing! I had numerous questions and emails to their customer service. Each was replied to promptly and with a detail, often offering extra information. In addition, Christina was my point of contact each time, a true bonus for consistent help. Christina was a valuable resource and never tired of my questions. I am excited to begin using my new device and have every confidence in their product, and customer service should I need them again.
4 juin 2025
Avis spontané
Réponse de Capillus
Thank you so much for your kind and detailed review! We’re thrilled to hear that your experience with our customer service—especially with Christina—was so helpful and consistent throughout your research and purchase journey. We believe in providing personalized support, and it's wonderful to know Christina made such a positive impression.
We're excited for you to begin your journey with your new device, and we’re always here if you need anything along the way. Wishing you great results!
Réponse de Capillus
Thank you for the wonderful feedback! We're so glad Issa was able to assist you and help expedite your delivery. We'll be sure to pass along your kind words to them!
Extremely helpful customer service made…
Extremely helpful customer service made the whole process simple.
3 juin 2025
Réponse de Capillus
Thank you so much for your kind words! We're thrilled to hear that our customer service team made things simple and stress-free for you.
If you ever need anything in the future, we're just a message away!
—The Capillus Team
Great customer service!
Great customer service!
Isis was superb -helpful, clear, efficient and informative. thank you.
2 juin 2025
Réponse de Capillus
Hello,
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our customer service team. We’ll be sure to share your feedback with Isis; she will be happy to hear that she made a positive impact!
If there's anything else we can assist you with, please don’t hesitate to reach out. We're always here to help.
Warm regards,
Réponse de Capillus
Hi there,
Thank you for your kind words! I’m glad to hear you found our team helpful and responsive; that’s exactly what we aim for.
If you ever have any more questions or need assistance in the future, please don’t hesitate to reach out.
We’re always here for you!
Outstanding customer service
Outstanding customer service. Isis is outstanding, very professional but most of all listened and worked with me to resolve all issues issues.
27 mai 2025
Réponse de Capillus
Hi Judith,
Thank you so much for sharing your wonderful feedback! I’m thrilled to hear that Isis provided such professional and attentive care in resolving your concerns. I’ll be sure to pass along your kind words to her; it means a lot to our team!
If there’s ever anything else you need or if you have questions down the road, we’re always here for you. Enjoy your Capillus experience!
Warm regards,
Capillus Customer Care Team
Isis was great...she was very patient…
Isis was great...she was very patient when I was having difficulty getting my photos uploaded and she was just very patient through the entire process. I've had my cap for almost two years. There were a couple of things going on. I sent my cap in, it was repaired and I had it back within a week.
15 mai 2025
Réponse de Capillus
Hi Pat,
Thank you so much for sharing your experience! We’re glad to hear that Isis was able to patiently support you and ensure everything went smoothly, even with the challenges you faced. It’s also great to hear that your cap was repaired and returned quickly; we’re here to make sure your Capillus journey stays on track. If you ever need assistance again in the future, please don’t hesitate to reach out.
Best,
The Capillus Team
Just started but pleased so far!
Pleased with my experience with Capillus so far. Very pleased with the customer service for the sale. High quality product. Having just bought the device, I haven’t had long enough to experience results yet but I look forward to seeing how things progress over the coming months. Many thanks
13 mai 2025
Réponse de Capillus
Thank you for your thoughtful review! We’re so glad to hear you had a positive experience with our customer service and that you're pleased with the quality of your new Capillus device. While results do take time, we’re excited for you to begin your journey and look forward to hearing how things progress in the months ahead. Please don’t hesitate to reach out if you have any questions or need support along the way—we’re always here for you!
So helpful
So helpful, kind and professional. They solved my issue straight away, very effectively:) The product is amazing, super easy to use and only 6min a day. Will continue using it and hopefully after couple of months, I will see some new hair growth. Very satisfied !
13 mai 2025
Réponse de Capillus
Hi there,
Thank you so much for the kind words! We're thrilled to hear that our team was able to assist you quickly and that you're enjoying your Capillus experience so far.
We’re excited for you to continue your journey and can’t wait to hear about your progress in the coming months. If you ever need support or have questions along the way, we’re always here to help!
Wishing you the best on your hair growth journey,
– The Capillus Team
Réponse de Capillus
Hi Matt, thank you for sharing your feedback. We’re sorry to hear that you haven’t seen the results you were hoping for. Everyone’s hair growth journey is different, and we’d love the opportunity to help you explore your options.
If you purchased your Capillus cap directly from us and are within your 6-month Satisfaction Guarantee window, you may be eligible for a return or an upgrade to a higher-level device.
Please reach out to our customer care team at 1 (786) 980-2712 or email us at support@capillus.com so we can review your options and assist you further.
We’re here to help!
Réponse de Capillus
Thank you so much for the great feedback! We're thrilled to hear you're loving your Capillus and seeing results. Here's to continued hair growth and confidence!
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