Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

So happy with the customer service from Caramella! Needed an urgent order shipping method amended after my car breaking down. These lovely ladies was super quick in getting this resolved for me. 10/10... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I ordered a dress for Ladies day at Aintree and it is honestly my favourite outfit I have ever worn for the races! The material was unreal and it’s just gave classy vibes! obsessed

L'entreprise a répondu

Noté 5 sur 5 étoiles

I love Carmella bought a few bits from the sister company carmen clothing too and it never disappoints!! The quality of the clothes is stunning and the pieces are so beautiful. The girls on the tiktok... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I had seen a pair of trousers on Instagram however due to me being pregnant I messaged to check if these were stretchy, I was given a TikTok live to join who shown me alternatives that would fit me an... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de vêtements

Écrit par l'entreprise

Www.caramellauk.com


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 95 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Fantastic customer services!

Always the best outfits, and fantastic customer service! Don’t hesitate to shop with Caramella girls! They are fabulous 💘

20 avril 2026
Avis spontané
Logo de CARAMELLA

Réponse : CARAMELLA

Hey Nell

Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query

We hope to see you shopping with us again soon!

Caramella🤎

Noté 1 sur 5 étoiles

Refund nightmare

Hi I have provided my contact details with my number and order number clearly to an email sent regarding my refund complaint.
Please can someone get back to me on this or provide some form of email I can give this detail too??

12 avril 2026
Avis spontané
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Réponse : CARAMELLA

Hey there! we're so sorry we cannot locate an email from this address, if you can please check this has been sent to customercare@caramellauk.com and one of our team can get respond to you asap

Kind Regards
Caramella x

Noté 5 sur 5 étoiles

Really lovely clothing & a great…

Really lovely clothing & a great customer experience. Really quite to reply via email for any queries. Amazing

15 avril 2026
Avis spontané
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Réponse : CARAMELLA

Hey Nicole

Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query

We hope to see you shopping with us again soon!

Caramella🤎

Noté 5 sur 5 étoiles

Gorgeous baby shower dress

Gorgeous baby shower dress! Can’t wait to wear it - spot on, quality is perfect

14 avril 2026
Avis spontané
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Réponse : CARAMELLA

Hey Roy!

We are so glad you are happy with your pieces from us!

We hope to see you shopping with us again soon!

Caramella🤎

Noté 5 sur 5 étoiles

Amazing customer service

Amazing customer service! Very quick at responding & helped me with my delivery as i needed it sooner!

14 avril 2026
Avis spontané
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Réponse : CARAMELLA

Hey Harlie!

Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query

We hope to see you shopping with us again soon!

Caramella🤎

Noté 5 sur 5 étoiles

I ordered a dress for Ladies day at…

I ordered a dress for Ladies day at Aintree and it is honestly my favourite outfit I have ever worn for the races! The material was unreal and it’s just gave classy vibes! obsessed

10 avril 2026
Avis spontané
Logo de CARAMELLA

Réponse : CARAMELLA

Hey Katie!

We are so glad you are happy with your dress!

We hope to see you shopping with us again soon!

Caramella🤎

Noté 5 sur 5 étoiles

So happy with the customer service from…

So happy with the customer service from Caramella! Needed an urgent order shipping method amended after my car breaking down. These lovely ladies was super quick in getting this resolved for me. 10/10 thankyou! Can't wait to receive xx

2 avril 2026
Avis spontané
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Réponse : CARAMELLA

Hey Fay

Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query

We hope to see you shopping with us again soon!

Caramella🤎

Noté 5 sur 5 étoiles

Caramella was super amazing with their…

Caramella was super amazing with their response and for filled my request by restocking the olive pants cannot wait for them to arrive today!

30 mars 2026
Avis spontané
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Réponse : CARAMELLA

Hey Chloe

Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query

We hope to see you shopping with us again soon!

Caramella🤎

Noté 5 sur 5 étoiles

The girls are so lovely and helpful

The girls are so lovely and helpful! I’m the most unorganised person in the world and the fact I could order and collect in an hour and helped me on instagram too! I was worried about the size too and nothing was trouble incase I wanted to change size! Love love love and can’t wait to be back for the new collection soon ❤️❤️ thank you girls means the world

20 mars 2026
Avis spontané
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Réponse : CARAMELLA

Hey Hannah

Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query

We hope to see you shopping with us again soon!

Caramella🤎

Noté 5 sur 5 étoiles

Absolutely love their clothing

Absolutely love their clothing, stunning designs and true to size.

2 mars 2026
Avis spontané
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Réponse : CARAMELLA

Hey Amina Thank you so much for taking the time to leave a review! We are super happy you love your pieces from us and hope to have you shopping again with us soon! Love Caramella x

Noté 5 sur 5 étoiles

Unmatched 11/11 everything..

If it isn't obvious already I am Obsessed with caramella and everything they bring to the world, after any order is delivered the day just becomes that little bit brighter! Quality is 11/11 unmatched and stunning though every detail and design. On this one occasion the orphilia was out of stock and I knew I couldn't let her slip from my fingers so I had to pre order however I was unsure of the release date so decided to email through to customer service and to say they were polite professional and speedy to respond is an understatement, nothing is ever too much! Caramella is an outstanding company with top quality products and customer service which you just can't resit... All round win win, thank you for being amazing and I will be back very soon to fill my wardrobes with more wonderful items from yourselves, until then take care and thank you again, Nikki x

19 mars 2026
Avis spontané
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Réponse : CARAMELLA

Hey Nikki

Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query

We hope to see you shopping with us again soon!

Caramella🤎

Noté 5 sur 5 étoiles

Sloane dress for Cheltenham…

I wore the Sloane dress for Cheltenham races and honestly it was just the best. True to size and UNREAL quality.. thanks girls xx

13 mars 2026
Avis spontané
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Réponse : CARAMELLA

Hey Sophie

We are so glad you are happy with the SLOANE Dress it's our personal favourite!

We hope to see you shopping with us again soon!

Caramella🤎

Noté 5 sur 5 étoiles

Very helpful & quick response when I…

Very helpful & quick response when I contacted customers service. Would recommend greatly

13 mars 2026
Avis spontané
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Réponse : CARAMELLA

Hey Stephanie

Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query

We hope to see you shopping with us again soon!

Caramella🤎

Noté 5 sur 5 étoiles

The best place to shop!!!

I love Carmella bought a few bits from the sister company carmen clothing too and it never disappoints!! The quality of the clothes is stunning and the pieces are so beautiful. The girls on the tiktok lives are all so lovely and always helpful. I recently bought the Isabelle set and its my favourite item of clothing, had to buy in the blue too🤭100% recommend and will continue to purchase from this fab company!!

13 mars 2026
Avis spontané
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Réponse : CARAMELLA

Hey Floriee!

We are so glad you are happy with the Isabel it's our personal favourite!

We hope to see you shopping with us again soon!

Caramella🤎

Noté 5 sur 5 étoiles

Caramella is hands down the best brand…

Caramella is hands down the best brand for women’s clothing! The quality of each piece and the sizing is just insane! All the girls are so lovely and are always so welcoming to help and make you feel your best. I will always choose Caramella 🤍

11 mars 2026
Avis spontané
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Réponse : CARAMELLA

Hey Kasey

Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query

We hope to see you shopping with us again soon!

Caramella🤎

Noté 5 sur 5 étoiles

Very helpful and quick response

Very helpful and quick response

9 mars 2026
Avis spontané
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Réponse : CARAMELLA

Hey Naomi

Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query

We hope to see you shopping with us again soon!

Caramella🤎

Noté 5 sur 5 étoiles

Great experience with Caramella

Great experience with Caramella! Very assertive and received a response very quickly and was such a great help. Will definitely shop here again.

9 mars 2026
Avis spontané
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Réponse : CARAMELLA

Hey Hollie!

Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query

We hope to see you shopping with us again soon!

Caramella🤎

Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service

2 mars 2026
Avis spontané
Logo de CARAMELLA

Réponse : CARAMELLA

Hey There

Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query

We hope to see you shopping with us again soon!

Caramella🤎

Noté 5 sur 5 étoiles

Stunning dress

Ordered this beautiful dress for an event, the quality was amazing and a perfect fit I received so many compliments all night :) thank you xx

27 février 2026
Avis spontané
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Réponse : CARAMELLA

Hey Ellie!

We are so glad you are happy with your item from us

We hope to see you shopping with us again soon!

Caramella🤎

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