Car Chase Heroes Avis 

This was genuinely amazing and I’d tell anyone to book it.

All the staff at Brands Hatch were super helpful, but I’ve got to give a huge shoutout to two instructors who made the day for me.

Craig in the McLaren 570S was so friendly and just put me at ease straight away. He really knew his stuff and gave me loads of great advice on the track that actually made a difference lap after lap. Made the whole thing way more enjoyable.

Same goes for the other instructor I had in the Lamborghini Spyder (gutted I can’t remember his name to give him the proper recognition he deserves!) He was just as good - calm, encouraging, very personable, and really helpful on track too.

Both of them are huge credits to the team. Based on my experience with them alone, I’d definitely come back again.

Was slightly disappointing that not all of the cars we booked were available on the day (one person in our group had to change all 3 of their cars, and then swap one of them again following this) while we understood that it couldn't be helped - advanced warning would have been great just so we could have prepared better for this.

In the McLaren 570gts with Craig at brands hatch. Brilliant instructor and very helpful, made the drive amazing and learnt a lot

Fantastic time in the McLaren 570 gts with Craig

Had a fantastic day at Brands Hatch, had an amazing drive in the Huracan with Craig, and Barry’s not bad in the 488, the Corvette C7 with Wez was very good.

Had a fantastic time at brands hatch with Craig in the hurricane. An amazing day.

Been in the hurricane with Craig at brandshatch loved it absolutely amazing

Craig very good time in the hurracan

Attended a supercar event with a colleague at one of your Castle Coombe events. Despite awful weather conditions we had a fantastic day, helpful staff and our instructor Gemma was fantastic in the Ferrari. We finished off with a High-Speed ride in the Atom .... WOW!

The event was poorly organised, with long waiting times and minimal communication throughout the day. We purchased this for our 12‑year‑old son, expecting an engaging and educational introduction to driving, but it fell far short of expectations.

The biggest issue was being pressured into paying an additional £10 for an “information session.” Unfortunately, this offered little value — my son said he simply sat in the car and learned almost nothing. It felt like an unnecessary upsell rather than a genuine part of the experience.
The actual driving time was also disappointing. We were expecting around 15 minutes, but it lasted closer to 10 minutes, which felt very short given the amount of time spent waiting. Overall, the day seemed heavily focused on selling extras rather than delivering a quality experience.

While my son did enjoy sitting in the cars, as a parent I found the experience overpriced, poorly organised, and not particularly well thought out.

I would not book again.

I drove the Roush Mustang, Ferrari California, McLaren 570 GT and the Mustang GT. All of the cars were amazing. The staff were great. In the Mustang GT, I had Rich and he was a very good instructor. He was telling me that I was a very good driver. I hope to have him again next time I go. I then had Indy for the Ferrari and he was really nice and had a laugh. I then also had Luca for the Roush Mustang and he was very nice. He was telling me what to do. 10/10 for the staff. Would love to have the same instructors again

Amazing great experience

Really pleasant and helpful staff. One of the cars had seen better days but over all worth the money

Absolutely amazing day the staff were amazing the cars the track everything fantastic experience

Well run very well organised
Large variety of cars
not waiting long between car drives

Amazing... Little grumble is the vague parking...

booked the Skyline in October 2025 for the first available weekend date in 6 months' time, 26th April 2026.

I called on 23rd April to confirm and was told it was going ahead.
I happened to check my junk emails on 25th April to see that you'd sent a cancellation with less than 48 hours notice of the booking, stating 'this cars restoration and upgrades have become somewhat delayed due to parts being required from overseas.'

I immediately called up to clarify and was basically told how long is a piece of string. I pointed out that you would have known when I spoke to you 2 days before and if I hadn't checked my junk emails we would have turned up at Newbury with a very disappointed 10 year old. I asked why you didn't follow up with calling customers to make sure they know their booking is cancelled, given the email came from a different email and is most likely to go to junk, to be told there's too many people to call.

I was offered to rebook for June or have another car. I said I'd have to call my sister to check my nephews preference to be told he was there for another 15 minutes then finishing for the day (1500 on a Friday). As I started to complain you hung up the phone on me. You had also talked over me and spoke in a very patronising tone throughout. I called back and re-booked because my nephew specifically wanted the Skyline, just before you finished for the day and you pretended 'I don't know what happened to the phone line before' and called me 'lovely' over and over again, extremely patronisingly.

I have just called up (14:30 on 25th June) to confirm our re-booked date of 10:00 on 27th June. I just stated a booking for the Skyline Saturday (not when), and you said its in the workshop so wont be at Northampton this weekend. I said I had booked for Newbury not Northampton. So you are booking it out in multiple locations for the same date when you don't even have the car. You then checked my booking and said the car 'might not be likely' to be ready in time. I pointed out you'd just said it was in the workshop, so you know its not ready? You called me 'lovely' and I asked that you didn't, I am a customer not a friend. After again an extremely vague and unapologetic response, refusing to give any dates or details. You said it might be ready in time that's why you weren't cancelling yet. 'It depends how fast the mechanics work'. I asked what is happening with the car, and you said a complete rebuild. The same story I was told in April.

You called me lovely again, and I asked again for you to stop calling me that. You said sorry, its a habit. I asked again at what point are you planning to tell families as we are already less than 48 hours before the booking, and you replied, we don't have a set time. After me pushing the matter and you pretending to ask a manager, you came back to say you'd tell us tomorrow. When I asked what time we'd hear as we are making plans, again you wouldn't commit. So again, likely to be cancelling us with 12-24 hours notice. He then said its 'most likely possibly not going to be ready so we'd advise you to rebook for a later date'!

At that point I said I have zero trust in you, you've repeatedly let down a 10 year old and his families, refuse to provide information when you know how far along the alleged rebuild is, continually fail to give adequate notice when cancelling our bookings, and given we have had this 2 months ago, you should have been showing more professionalism to us this time around quite frankly.

I asked to speak to the manager as I'm raising a formal complaint to be told he wasn't available (even though you just spoke to him, allegedly) and to put it in an email. I asked for a complete refund to be told you weren't authorised to give refunds and to put it in writing to the manager. You then had the audacity to call me 'lovely' again when I told you I would be leaving bad reviews and telling the world not to book with you.

AVOID LIKE THE PLAGUE

Purchased an experience for our nephew as his Xmas present in a car he has as a poster on his wall. Booked our time and location and had one very excited young lad.

Tried to confirm the booking 7 days in advance but heard nothing, called the office 48hra in advance to be told that car was never going to be ready for that date as it was in the workshop. Asked why we weren't contacted to be told they don't do that.

Re book for this coming weekend, once again email 7 days in advance, hear nothing, call 48hrs before to be told the car is in the workshop and they weren't going to tell us again.

At this point I'm thinking the car doesn't even exist and it's a young lad with ZERO customer service skills in his bedroom ripping people off.

Asked for a cancellation & full refund only to be told we have to put it in an email, I'm guessing these are the same emails they never answer.

AVOID AVOID AVOID

Had a great day on 7th June and spent nearly £300, which felt worth it at the time. However, the photo package has been a complete let‑down. The images I received include someone else’s face on my photos, and despite emailing twice and calling twice, I still have no resolution.
This isn’t just disappointing, it raises serious data protection concerns. If I’ve received another customer’s images, I’m now worried that my photos, and my personal data, have been sent to someone else. After the amount I spent, I expected far better service and accountability.