Card Factory plc Avis 

I tried to order click and collect from my local store but it does nt do click and collect for the item I wanted, I then went into the store but there were none of the balloons that I needed there, to order online it was going to take 5-10 working days for them to arrive at 2nd class @£5.99 1st class was only a day earlier @£6.99
I then had to order off Amazon and then take them up to the store to have them inflated which cost £1.95 per balloon. What a load of faff!!was fuming and did nt get the amount if balloons I needed because of the cost. The staff were very nice and polite considering I was not happy!!

Just a choice of three cards for a 90th birthday, thankfully I found one suitable, and was then served by Ceris, a very pleasant young lady, at the Wrecsam shop.

I visited the card factory at the Glasgow Fort today to get a 6 and 0 balloon for my mother’s birthday party. I asked the lady behind the till for the gold balloons and asked if the numbers could be stacked on top of one another. She proceeded to say “you know that’s not nice” I said “what” she said “the balloons stacked on one stand that isn’t nice” I told the women that doesn’t matter I like them like that and quite frankly that’s what I wanted. I have now collected my balloons (bagged) arrived home and they are not stacked. They have been attached to one stand both at the same height - obviously not sitting right because of this. I now have to take the balloons off and sort these into a stacked position myself. This is absolutely shocking customer service! The lady behind the till was extremely cheeky and rude, and now the balloons aren’t the way I asked for because she thinks they aren’t nice like that! Appalling! Never had a problem with getting stacked balloons from any other card factory. Poor customer service!

Ordered a balloon bouquet on the Friday and selected for it to be delivered the following Wednesday. They delivered it on the Sunday and it was already going down. I called on Monday and was told to reply to their email with images and this would be sorted by end of day. 4 emails sent to them later and nothing had come of it. Called them today (the Wednesday after) to chase it up and they apparently had no emails from me. They then sent me an email to an alternative email address so I could reply whilst on the phone for them to then tell me "balloons deflating aren't our problem, there is nothing we can do" completely ignoring the fact it ARRIVED DEFLATED and 4 days earlier than booked for. My daughter's 10th birthday is Friday and now I have flat balloons and no cash to be able to fix this. Absolutely appalled with the "help" I have received.

They arrived deflated but that's not their problem apparently.

I was served by Josh this morning and he was very smiley, pleasant, friendly and helpful. Keep up your polite and efficient service, Josh and thank you very much indeed

this morning i purchased 4 cards from your east grinstead store by a very nice lady on the checkout i waited patiently in the queue of about 8 people the cashier was doing her best to my amazement another member of staff it could have been the store manager walked passed the growing queue to go and stand outside and light up a cigarette i did mention this to the assistant that in my days in retail the customer always came first you stopped what you were doing and attend the customer if it was not for the customers we would not have a job perhaps you could relay this to that memeber of staff

Was buying a birthday card and found cards easily and Tracey was helpful and friendly

Visited the Melton Mowbray store yesterday. I found Jim really helpful, very professional and polite. Maxine was also very helpful. Nothing was too much trouble.They are both an asset to the company.

Outstanding service today at the Belper store from Kieran and Katrina .
My thanks especially to Kieran for helping me sort celebratory balloons.
Both give excellent service and are always welcoming , nothing is too much trouble . They are a credit to the company .

Manager so up helpful and wanted you out of shop and would not help as it was closing time but am I getting things wrong that every customer counts but he could not care so un helpful

Went into the card factory Bilston today the 2 lovely girls who was in there only had a small fan to keep them cool in this heat they was sweating such a shame they are a lovely bunch who work in there but shocking they have a little table fan in the hot weather

I need to give a big shout out to my local store in Royal Wootton Bassett.

I use CF a lot especially when making balloon displays for family and friends occasions.

1. The colleagues are awesome and fun to chat with.
2. The Balloons are amazing quality.
3. Accessories range for such a small store is bang on.

I used to run the Cardmarket business and always focussed on fun and positivity. This is exactly what I get when I visit you.

Nice job

My card hasn't arrived and rather than try resend my card they have just decided to issue a refund without speaking to me

I would rather they re issue the card.

Good value for money, good selections and very friendly professional staff Urmston branch to be recommended

Horrific, honestly. I paid for three balloons for my best friend's daughter's birthday. I paid about £4 extra for each balloon to be inflated upon arrival, and paid extra for specific day delivery to ensure they got to me on the day of her birthday so as to avoid any deflation. The balloons arrived not even removed from their packaging but with the word "INFLATE" stickered on the back of each. So I contacted CardFactory to tell them that they had failed to deliver the items as I ordered and because of the disappointment, and it being for a child's birthday celebrations, I thought they would respond promptly with apologies and some form of compensation. In my original e-mail I attached images of the balloons as they arrived. The e-mail response I received asked me for photographs of the balloons, which I had already sent, but I sent the images again. Then they never responded to me. I contacted twice more after this to ask what they were going to do to correct this error and they continued to ignore me. I had to pay an additional £15 for the balloons to be blown up at an independent party supply store and one of the balloons popped immediately, so obviously also shoddy product. It's downright rude to be ignored by one of the leading card stores in the UK, they must make enough money to refund people for their mistakes and terrible products, especially if they're taking money and then not even delivering on the purchases.

Shameful. Do not use. Massive disappointment.

Very very bad service.
I gaven an order for a Father's Day card on 16/06/2026 I'm pregnant I want to give a surprise for husband with a card. That's why I'm so excited. they said we will deliver it in 3days or order will be deliver on Saturday. I'm waiting today is Father's Day (Sunday)
my order not received yet so stupid.

Card Factory Pontefract 20.6.26
I could not find what I was looking for, 2 items.
Megan was Polite and Very Helpful.
I made my purchases and Megan came from behind the counter to help put into my bag.
Very Happy with my visit to the shop today😊

I want to give praise to one of your customer service team, Lindsay. I ordered a Father’s Day card a a while ago and it never turned up (no blame on card factory it was Royal Mail that seems to have lost it). I rang CS and spoke to Lindsay and when she told me it was lost I burst into tears. Unfortunately myself and my partner have just lost a baby and this card was one I ordered for him ‘from heaven’. It’s a very difficult and emotional time for both of us and I really wanted this card to arrive. Bless her she handled it so well. I did calm down and apologise to her but she was so lovely and so patient. She also sent me a voucher for 1st class tracked shipping to try and make sure my reorder arrived on time as she understood the importance. It hasn’t come yet and I’m desperately hoping it does but I just wanted to make sure she got the praise for trying her best and being so supportive on the phone. She also sent a follow up email which just felt like a really personal touch and I appreciated the time she gave me. I hope you can find her and give her credit she is an amazing member of staff to have

Just recently I visited my 2 local shops on
Shipley 09 /06 /2026 Judy
and
Bingley 15 / 06 2026 Pam
Arranging a 50th Birthday
Just want to say a big thank you to both, so helpful, great customer service , lovely staff
I've always shop at. Card Factory good choice for all occasions, excellent prices .Thank you 15