Card Factory plc Avis 

Ordered daughter a personalised birthday card on the 21st March for 29th I've waited hoping it would have come last minute but still not received, I wouldn't recommend these to absolutely anyone and I want a refund. Awful company.

Lucy you are one lovely Lady who goes that extra Mile to listen and to direct with a smile. you have Earned your 5 stars Lucy and yet again i know evertime i need help because i am registerd Vowel Dyselxic that Lucy and the other Team Members are ready to help with a smile. Thank you Lucy your a real star

I had a really disappointing experience in Stratford London store today.

When I went to check out, the cashier (a tall, slim white female staff ) told me she was “not in service” in an impatient manner — even though she had just finished serving another customer. Another colleague then stepped in to help me.

However, when I realised I had forgotten my receipt and returned to the store just less than one minute later, I saw her serving other customers.

This inconsistency made me feel that I was intentionally refused service. Combined with her attitude, I felt uncomfortable and not treated with equal respect. As an Asian customer, this experience unfortunately came across as potentially discriminatory.

I hope this can be taken seriously and reviewed.

Card factory in rhyl high Street have the best staff always happy friendly and so helpful.
Sue x Paris x and James .
Big thank you for all the help you show not just me but other customers x

I ordered two balloons for Mother’s Day. I collected them and when I returned home 10 minutes later, one of the balloons had deflated.. I returned it to the store immediately, the staff were unfriendly and unapologetic at best. In fact, they were complaining to each other about how busy the shop was! The balloon was no longer available in store and my option for replacement was one that had been written on by a member of staff. I took that one home and it had deflated the following morning! I emailed my concerns to be told I should take the balloon back to the shop. Mother’s Day had come and gone!! I explained in my email that I wasn’t looking for a refund, that ship had passed! To this date, I have received not one apology from either the shop staff or customer services. What a disappointment for My 78 year-old Mum. This is the worst customer experience, it seems like no one cares, the whole ethos of the products is thought and care after all! I would advise to use a different company and avoid CF completely.

I use high quality fountain pen ink, your card might as well be made from blotting paper!

Terrible service.Dont use.
Card hadn't arrived on day 5 .So no card for a Birthday.I asked for a refund or a voucher so I can go to my local card factory and buy one,they refused and said wait another 3 days .so 8 days in total to possibly receive a card.
Next time I will use Moonpig.

I always go into card factory in croydon. Usually friendly staff. However today I went in, young girl on the till. Never asked who was next so I walked up to her till. No hello!! Just ignored me. Talking to her colleagues the whole time. Never told me the total of my purchase. Waited for her to proceed for me to to tap card, still talking. I then tapped card, never asked me if I wanted a receipt. Never spoke to me. No please, thankyou nothing. Just kept talking to her colleagues. Absolutely discusting!!! I even said nice customer service in a sarcastic way but she just gave me a dirty look. It's very sad because I go there most weeks and get lovely customer service. Sorry but she really needs to realise her appalling behaviour.

WAKEFIELD shop - Amazing customer service from Jenny. Always happy to help, goes out of her way to find anything not on the shop floor. Thank you 😊

Went to Falmouth card factory was served by a lovely lady called Helen she went above and beyond to make sure me and my mum left happy she was professional and asked lots of questions when we were unsure about something to find what we wanted
Thank you Helen

Used to rate The card factory but not no more delivery next day is poor and they use royal mail but still take your money.

They are always very helpful when you are looking for any cards, if you can't find one, and they are very friendly also, this also includes, gorleston and gapton hall. norfollk.

I didn’t even want give them one star.
Myself and my partner have just been verbally abused bythe shop manager at marina quay in Rhyl. His name is Martin and he should not be allowed to speak to anyone like he did. Stay away from him at all cost!

Rude staff and rude manager in the Liverpool one store. Overpriced though the window sign stated prices from £2.29 but all them balloons had been placed into 3/4/5 bunch balloons wanting nearly £15/£20 for them not worth it when single balloons start from £2.29 or so they claim in the window signs. 14/3/26 manager rude and shouting at myself for asking why they haven’t got single balloons when CARD FACTORY ARE ADVERTISING THEM AS BEING SOLD. Maybe should take this false advertisement down if only selling in bunches worst £10 not £15/£20

Bought the cards we wanted, staff very friendly. Will shop here again when we require cards etc.

I tried to email in rather than write public but there’s only a chat bot and it said it’s not in working hours? If it just let me send an email you could see and action it when it is working hours?
I didn’t need to have a live instant chat.

Usually I would have said this is a decent place with cheap cards hence the two stars but today it took me forever to find a decent card because they all said “Mom” which I know is used in some places like Brum which is fair but let’s face it, it’s just another americanisation we are going to be forced to adopt and I can’t stand it. A few cards sure for those who do and those travelling (but American Mother’s Day isn’t even the same time) but at least a third of the cards?

I thought that would be the end of it but then it was near closing time and there was a queue so I carried on browsing waiting for the queue to not be there (I was the only one left except the queue) when the girl at the till seemingly annoyed, announced they were closing soon to just me. I already knew that as the other girl politely informed me and was happy to go straight to the till but seemed a bit unnecessary to announce in front of everyone else that you were annoyed at me not waiting in line. So I joined the queue just to have to wait there to appease, would have taken the exact same amount of time except it was wasting my time as well

Would strongly avoid using their online service. I used their online service to purchase two cards due to me ending up in hospital suddenly. I was very out of it on medication at the time and did not double check the address and missed off the door number. * just want to add that most online service providers stop the order going through if the address is not correctly filled*.. anyway. I noticed the error so contacted customer service. I was informed that this was already showing as dispatched so they couldn’t amend the address or provide a refund however the cards would be returned to them and a note will be put on my order to provide the correct door number.

It has been almost two months since this happened and I’ve had no cards and no refund! It was only two cards and has cost me £7-£8!! Wouldn’t have been too fussed if the cards actually turned up!

Just to add to card factory’s response because they clearly didn’t read my review properly. The order definitely hasn’t been passed to them and sent out again as it’s now been well over a month since the expected delivery date

I was at the Aberdeen Beach boulevard store on Wednesday 4th of March. I was served by a lady called Laura and she was very polite and offered myself and other customers a helping hand. She was delightful and delivered a friendly and professional service. She was very knowledgeable and told me about the special offer in store which was a great deal. I always use card factory to buy cards aa it always has highest quality products for a fantastic price. Thanks for your help Laura and for making me feel welcome

I go in card factory quite a lot and the staff are very friendly and helpful I was in this morning the 3/3/26 and I got a nice greeting from Mandy at deepdale she’s always nice very friendly and helpful she’s a pleasure

Whenever I go into card factory at London Colney fields shopping park, I get a very warm welcome and the staff are all so friendly and helpful. Carla, Hayden, Paige, Lisa and Mohammed and there have been other staff sorry, I haven’t caught their name to give them a good review in this mention. Nothing is ever too much bother and staff are more than willing to stop what they’re in middle of doing to help me, a customer. Many thanks.