Caremark Avis 

I'm in the middle of pre auth limbo/HELL for medication I've been taking for SEVEN years for my chronic health condition. I'm on my 5th or 6th call along with several back and forth with my doctor. The insurance company would save money by kicking these crooks to the curb and provide their clients with their reqiured medication. It's ridiculous to put patients health and well being into someone's hands who is NOT a doctor. I now understand why they have lawsuits in litigation and new ones pending.

Worst phone customer service ever. 90% of the people are rude and have no idea what they’re doing. Really at a loss that they allow these people to work for them. Both regular and specialty pharmacy. If I wasn’t forced to use them I’d switch, but unfortunately I’m stuck in my own personal hell…

GEHA should be ashamed dealing with a horrible company like this. I will never look back once I drop both of them during open season!

I have several issues that weight loss would help treat. Everyone knows how insurance refuses to cover many because they say it isn’t medically necessary but is more of an aesthetic need. CVS Caremark first cancelled a prescription for zepbound (which is FDA approved for treatment of Obsessive Sleep Apnea which I have.) saying the doctor did not respond within a reasonable time frame. I informed them before they did this that the doctor was out of the office that week and would be back on Monday. Second the doctor then sent in a prescription for wegovy since it was on their approved list. They asked for prior authorization which the doctor sent information. They did not approve it saying I didn’t meet their qualifications.
How can a business say they know what I need? Are they more knowledgeable than a Doctor or the FDA? I’m not wanting to lose weight to look better I want to lose weight to be more healthy. I guess CVS Caremark only cares about collecting money for acting like they will cover prescriptions and to get their kickbacks for pushing the high priced drugs.
WOULD HAVE GIVEN ZERO STARS IF IT WAS A OPTION!

Was told they would send me 90 day supply and would use my manufacturer savings card. They sent me 30 days which I could have gotten at retail pharmacy for 0 copay and charged me $136! They then said it was their choice to use the card or not and it wasn't guaranteed.

The state where I live switched from Express Scripts to CVS Caremark, they are horrible, absolutely horrible. With a $3000 deductible on meds, seriously? Prices on meds doubled and they say when you meet the deductible, they're free, really? I have 2 meds, I'll never reach that deductible, never. Meanwhile I'm paying twice as much for meds. This company has been sued many times for things like this and it's a big conglomerate. The president of this company owns pharmaceuticals, healthcare companies, and so on and they are playing with people's money, our money and laughing in our face. Look it up, it's all true. Hope they get sued again and get shut down for good. It's companies like CVS that are driving this country down while they get rich, bums...

They are worthless. Run, don’t walk from this company. They have you jumping through hoops constantly and can deny critical medicine that you need, they don’t care what kind of pain you are in. I wish I could give them a zero in reviews. They are so bad!!!

Online order for delivery prescriptions are free with my membership. Received prescription recently and was charged 9.49 for delivery. On hold with customer service for over an hour and then was told they could only issue rewards, no refunds.

Thanks to them I can now no longer afford my medication to treat my diabetes. I shouldn’t have to make this decision and it’s not responsible for them to think meeting your deductible and then still having to pay $200+ a month is achievable. I had Express Scripts before them and they were so much better. The people you speak to are friendly there just isn’t anything they can do for you.

I was entirely out of an Rx and needed an urgent refill shipped to me. I was willing to pay for expedited shipping. I was promised via chat overnight service, but the next day, it didn't arrive. So I engaged again. I was told "Oh, there's two-day processing before it ships, but you should get it Thursday or Friday".

Okay.

Thursday rolls around and still nothing, so I decide to check in. They tell me, "Oh, the 'urgent' status was applied to a different order which was out of refills. (Wut?) We can do a "special exception" and Urgent Process it for you again and get it to you in less than six business days." Mind you, I told them on the first contact this is a heart-rate medication I'm not supposed to stop suddenly, and they promised to expedite it. After going back and forth, the best option is for me to pick up the Rx at a nearby CVS retail pharmacy.

Cool. (Why wasn't I given that option in the first place?)

Turns out, CVS Caremark cannot transfer a prescription to one of their CVS retail pharmacies, so I have to call my doctor and have them call in ANOTHER prescription.

I'm given the usual AI-recommended platitudes: "Oh, I'm so sorry. Your frustration is valid. We take full responsibility. Is there anything I can do? etc."

That I waited to refill is my fault, I was expecting auto-refill would be automatic or that, at least, would be sent a notice that I was due to refill. To be fair, I did get a notice to refill, but it was sent to my email two weeks after I had received a 90-day supply, so the 'reminder' was useless.

It's not that their people are unhelpful or rude, it's that their customer service has no continuity, or visibility into previous interactions, or reflection of status in their website, or reliable follow-through, or basic notifications. If I had not proactively checked in, I would be waiting, and waiting, and waiting (or dead on the floor from a stroke)

When the company I work for moved to 90-day mail order to "save costs", we were promised better customer service. That hasn't been the case.

Needed prescriptions delayed 5 days, then sent to wrong address.
I do not have them. I notified CVS Caremark of the error PRIOR to them finally getting around to mailing them out. Still they sent medications to the wrong place.
AND
I am being charged for them, even though I have not gotten them.
I cannot imagine a worse service.
No one and nothing on the website or in the "Contact Us" will fix CVS's error of sending medications to wrong address AND then charging me for them too is just beyond the pale.

I never thought this experience would be so HORRIBLE! On the phone for 40 Minutes I'm still on hold as didn't know they were this badz!!

My insurance requires I use CVS Specialty Pharmacy as the preferred pharmacy, otherwise I wouldn't come near it.
I have been pulling my hair out for a year dealing with this company. I think their large contract with the Federal Employee Program should absolutely be reviewed. They obviously can't handle it.
Other specialty pharmacies always manage to get me my prescriptions on time. CVS Specialty has NEVER been able to deliver on time. Not once. They say it takes 5 days to get pre- authorization to fill prescriptions. Other specialty pharmacies take 1-2 days. That's after refusing to fill them for days because the doctor's order isn't perfectly to their liking dotting i's and crossing t's. Other pharmacies don't have this problem so why is it a problem here? When CVS Specialty says it will ship same day, or promise to deliver tomorrow, why does it take days or weeks? Why do they promise these timelines when they can't live up to them? It's deceiving and irresponsible.
I have spent HOURS on the phone trying to solve their problems so I can get my medicine. I have never had to do that anywhere else, ever. There is no accountability here. They are way too comfortable with themselves and no longer providing good service. It's time for them to get some competition and motivate them to do better otherwise they will continue to be complacent. I agree with other reviews, it's time for me to pay out of pocket and go frequent specialty pharmacies who still work for their patients' satisfaction

I would give zero stars if possible

Truly the worst mismanaged service provider

It’s taking 3 months with my doctor having to write the same Rx 4 times and still no progress

They should be investigated and fired

Ridiculous

If I could give them 0 stars I would. In more than a year they have yet to process any physician prescription orders correctly. Their favorite response is "denied by prescriber" even after seeing my doctor send the order. They SUCK!!!

I tried for 3 weeks in January 2026 to refill a prescription which had a 90 day refill available. I spoke to CVS Caremark customer service 4 times within this time frame. They assured me 3 times that my order was processed and I should receive it within the week. I never received the prescription and the last time I spoke to them they told me the order was not shipped yet. After waiting three weeks, I ran out of medication and had to contact my doctor for an emergency refill. Needless to say I will not be using their services and have transferred my prescriptions to a local pharmacy.

My elderly family member contacted Caremark regarding a prescription to which their doctor had made a dose change. After waiting on hold for 20 minutes the Caremark rep was rude and then hung up on my family member without attempting to resolve the prescription problem.

Very disappointed. CVS Caremark advised me that 2 of my providers were not responding to their communications regarding my prescription refills. I checked with both providers and neither had received any communication from CVS Caremark. CVS Caremark advised me they send these requests via Fax. I checked, and it turns out that CVS Caremark had an incorrect fax number for one of my providers. I provided them with the correct fax number, asked them to update their records on the provider, and more importantly, asked CVS Caremark if they have a process in place to actually CHECK the fax confirmation sheets to see if these faxes have actually gone through. I asked two difference CVS Caremark reps, and neither could give me any answer to this simple question (which leads me to believe they do not check). Come on guys, this is pretty basic! Bottom line, I had to spend about 2 hours on the phone with CVS Caremark and with my 2 providers to try to get basic prescriptions refilled.

I wish I could rate this lower but 1 star is as low as I can go. I don’t know why my company switched to Caremark because they definitely suck. I’ve been with them since January 1 and wish I could go back to express scripts.

Do not use Blue Cross Blue shield or CVS caremark. CVS Caremark does not care about you or what you need. My employer switched insurance to this circus act and I called numerous times and politely asked if they would cover my medications, and what I needed to do to get them switched over so that when my insurance kicks in on the 1st I could have access to my medication which I need to live.

CVS response is, until you pay us 1600$ for the first month and its past the 1st of the month we can't help you or answer questions because you don't have an account.

If you went to any business to buy anything, say a car at 1600$ a month and asked them if the car is going to work and they said "we can't tell you until you give us the money because you're not officially a paying customer until after you pay for the car" Would you agree to that?! If so please call me I have a car for you and above a 1 star review rating....