Car Mats UK Avis 

I needed to replace the cheap flimsy car mats which were in my Nissan Qashqai when I bought it. After researching the market and reading reviews I chose Car Mats UK tailor made heavy duty mats. They were quite expensive but I am very pleased with them as they fit perfectly and don't slip around or fold like less well made mats. They look good and protect the carpet well. The ordering process was simple with delivery updates. I can recommend these people.

Not what was advertised on website very miss leading to the image shown and disappointing for the money also costs to return items.

When first selecting my mats I didn’t go for the very top quality as it was getting expensive but, as I had a promo code that brought the overall price down a bit, I took the option of the ‘Executive Upgrade’. Still pricey but I was prepared to splash out a bit for premium mats.
The minute that I received the mats and lifted them up, I could see that there was nothing particularly premium or ‘Executive’ about them.
They’re fine, they’re ok, they’re just bang average mats.

Shipping time was pretty average. The status actually showed as ‘Cancelled’, at one point, which I questioned only to be told that everything was still on track. Even to this day it still says it’s cancelled in the Shop app, so that was confusing. Still, they were quick to reply at least

Not the best mat, paid an extra £6 for (quality) carpet, no different to any other car mat you can buy from B&M etc for £12... Only bonus is that they fit the car and the personalisation looks smart- but I’ve paid extra for that so I’d expect it too. Overall for the cost of £50 there are better companies you can purchase these from and probably leave a better taste in your mouth.

The product arrived very quickly, a day early, bonus? NO . . .
Way overpriced I expected a quality product 'laser cut' to suit the boot of a GLC Merc, a present to me from me to be looked after.
I could have paid less than half (inc delivery) for an equivalent product.
I've used it now so I will bite the bullet use it and just shop elsewhere next time. I will replace it with a product I can touch and see.

Ordered my boot liner. Website very good. Email confirmation received. Wait. Wait.....wait. Sent a message as they have no contact phone number. No response received. Wait. Wait....wait. Sent another message. Still waiting after 3 weeks. Have I been scammed out of £326?

Update: after calling and complaining, it all arrived today.

The Volvo bootliner fits well and good quality.

The Mini Clubman mats fit ok in the front but 2 velcro pads are missing. The 2 mats in the back are far too small and have no velcro so have binned them.

The Discovery mats don't fit in the back. They are so bad its funny. They even gave me a random 5th mat that might fit a fiat 500.

Wrong car seat covers were sent for my Peugeot expert van. I also paid for a printed logo on driver seat cover but that was missing. When trying out the driver seat to check it fitted the cover ripped so quality is bad. My double passenger seat cover was wrong and had no opening to allow the inside seatbelt to pop through. I sent pictures of issue and was told refund would appear in account in 5-10 days. It took 5 rounds of emails to eventually get refund 3 weeks later which is ridiculous especially since they sent wrong product and the quality was crap.

My cat absolutely loves these products. He loves sleeping and playing on the mats, which can go in the recycling once he's destroyed them. The springs are also a favourite, he goes nuts chasing them around when he's in the mood.

I ordered a replacement batch yesterday and got an email from the owner saying he had a 50% off sale which ended just before I made the order (and which I was unaware of). He refunded me half the cost immediately, which was a lovely surprise. Such an honest and friendly approach to customer service!

Absolutely terrible, service wouldn’t even refund me go round and round in circles when they turn out they’re not that good anyway probably best looking elsewhere.

Total fraud do not use !
Not delivered my rear mat for my van in months and no refund !

Terrible customer service. Ordered a boot liner for BMW iX3 which didn’t fit. The company wanted me to try and ‘re-position’ the liner various different ways and send them photos each time to check. Obviously this was pulling at the felt lining of the boot each time which was far from ideal. Eventually they confirmed that the liner is made for the X3 and they just assumed it would fit the iX3. When I asked them to send me the right one they said that I would need to take all the measurements and send them across to them! It’s not an easy task taking measurements of a non-uniform shape which has various recesses! I politely asked them to measure an iX3 themselves which they have refused to do and now they just don’t answer emails. Basically there is no guarantee their boot liners will fit, you’ll be paying a premium price and customer service is appalling.

Order #140402 Sent me the wrong seat covers for transit van. Have messaged twice no response. Have put this here hoping it will encourage them to respond, will remove if they actually deal with the issue. If not planning to drive down to Mansfield as no phone number, and this bad review can stay.

Do not pay extra for the upgrade, the mats are thin and are very basic. I'd honestly say 20 pounds is enough to pay for the quality of the mats . Tey and send them back and they charge you for delivery.

Terrible customer service. I was sent the wrong boot liner (despite checking with the company via email in advance).

Unfortunately I’m expected to send it back at my own cost, emails are now not being answered. I’ve sent photos of the incorrect boot liner but somehow it’s my responsibility to correct the mistake. Very poor customer service.

Excellent Service. The best company I have dealt with for a very long time. They are really friendly and helpful (just like the good old days) . Thoroughly recommend them to anyone wanting replacement car mats.

Order a boot line for a new Defender @£225 and received them promptly. However, I noticed that some of the seams were not straight and therefore the liner wouldn't fit and looked awful. Here is where the problem started! I called and was told to email Support with pictures which I did and received an email to say I would be contacted within 5 days!! How is 5 days acceptable? After 5 days I called and was told that the company was struggling with an internal issue and also they were a person down in Support. I called back after another three days and at the third attempt spoke to someone who said they hadn't had time to look at my email. I asked if they could review it and they said they would be in touch by the end of the day. I called again the next day and couldn't get through to anyone. The same happened the following day, so I emailed. IO received a response from Naomi, who ended up being my saviour. Naomi apologised and chased the person who had the email and then corresponded with me asking me to send back the mats so they could repair the seams that were wonky. I emailed to say that this would be visible and I would prefer a replacement. I was sent a voucher and packed the mats up and drove 8 miles to despatch them. And waited.... and waited. 10 days later I called and couldn't get a response so I emailed Naomi who called me and said they hadn't been received. I produced evidence from the tracking that they had and Naomi physically went to her despatch department and found my mats. Three days later I received them back, however only half of boot liner was delivered back.so I had to contact Naomi and after she chased once they sent the remainder of the boot liner. All the hassle was a real shame as the bootliner is fantastic. Also, full marks to Naomi to for all of her efforts.

I had ordered carmats from carmats uk for my new Honda Jazz as per their instructions I had provided the details and p;aid for it but when the mats arrived the size was correct but the holes which should fit the front seat holes were not exat but wider So i emailed them of the problem now they are asking me to return the mats at my expense for replacement

Great quality products, fast delivery and good communication. Highly recommend

Appalling service


Absolutely appalling service

I ordered 2 sets of their mid quality mats on 5th July 2023 based on their quoted 3 - 5 working day despatch. I telephoned on 13th to be told they were going out that afternoon and I would receive an email with a tracking number. I then received an email on Friday saying my order had been despatched but still no tracking number was provided.

I telephoned today to be told it hadn't been scanned by Yodel yet but I was given what turned out to be a meaningless reference number that Yodels system didn't recognise. When I was told my order, which I'd been told had been despatched on Friday was waiting for its first scan at Yodel, which would either be this after or tomorrow morning. Really for something that had allegedly been sent on Friday.

I find it hard to believe in this day and age that when everything is done electronically that it would take so long to be entered on their system if they had my order.

Absolutely appalling service from a company that I would not recommend or ever use again.

Not fancy with the mats design, this company doesn't offer free refund. In light of this, I would suggest considering weather car mats or Maxx Car Mats instead.